Well , for first this was not the branch I visit for most of my axis related work . It was a separate branch , I went to that area for shopping and luckily I was carrying the kyc docs for the add-on cards, I went inside the brand and asked for addon on Magnus , the lady said sorry sir we don’t issue add-on cards nowadays , then I told her about the entire communication I had with PNO/Circle Nodal Officer and Nodal officer and regarding my Twitter escalation , she suddenly called her boss and he told her to process the request and he would take care of the needed approvals . She while filling up my form told me “ Sir yha logo ko ek bh add-on ni Mil rha aur aap 3 apply kr rh ho”