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No Neu Coins for UPI payments on Tata Neu HDFC card?

BRB

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I was going through my previous 2 month statements for my Tata Neu HDFC card and to my surprise, NEU coins were not credited for any UPI payments made during the period. I had payments of 12500 through Razor Pay and 500 on Phonepe the last month. And in the statement, next to the neu coins its blank for both the payments.

HDFC stopped giving Neu coins for UPI payments? Cause if I'm not wrong, I remember getting them 3,4 months back.
 
I see below statement for all transactions (pos/online/UPI). Looks like they have decided to take back all points as I earn. For every addition of reward points, they adjust with below statement. I have asked them the reason but no response yet. I suspect they are removing points given earlier.

NEGATIVE RP ADJ TRANSACTION

// I have decided to stop using this card.
 
Please can you post statement and hide personal details
1691549776735.png
Basically what I suspect they are saying is, UPI gets zero or they gave some points which they should not. Now they want to take it back as I earn. I will now stop using this card if they want to take back rewards. At least I want to know how much negative points are there.
 
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Basically what I suspect they are saying is, UPI gets zero or they gave some points which they should not. Now they want to take it back as I earn. I will now stop using this card if they want to take back rewards. At least I want to know how much negative points are there.
Thanks. Shifting all my spends to pnb now. I did not expect hdfc to behave like axis looks like people have minted neu coins
 
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