Infinia Not able to set limit on HDFC infinia add on card

[Nikhil03]

I received an add-on card with a different number for my Infinia card, but I noticed that I cannot set the limit for the add-on card through HDFC NetBanking. However, I was able to set the limit through the 'My Cards' app. I also observed that the secondary cardholder can update the limit from their net banking, means can update limit set by primary owner. Does this mean the primary cardholder cannot fully control the limits?

 

[anujdit]

X (Primary card address). You will see the mesg when you will be applying the add-on card for Wife

 

[kvndsz512]

I have a query

Husband, address as per bank record - X
Wife, address as per bank record - Y

Both are hdfc customers with seperate CRN, CUSTOMER ID

Q- If husband apply add on card in hdfc for wife, will this be delivered to address X or Y.

address Y mostly which is registered with the bank on her cust id

 

[hedgehog2122]

Let's see where it comes, I will update here

 

[sudeepg95]

They made the change someone was talking about in the comment, recently.

Previously i could change the limits of my addon by logging into Mycards from the addon holder's mobile number. But that's not working anymore as i tried for a new addon card i got for my parent last week.
I can see the settings when i login from my number as others have already noticed.

This solves the problem where addon card holders could change the limits themselves without me knowing.

 

[_ayush]

I have a DCB Metal add on card from my friend.
He (owner of main card) was unable to set the limits for me via both mycards/netbanking, both were saying technical issue, contact customer care.
As usual HDFC CC was useless, they didn't help with anything.
Then I added it in my my mycards and there also I was not able to set limits, it was saying only primary cardholder can set limits.
Then I added the card in my netbanking and I was able to set all the limits there.

So long story short, what worked for me is, add on card holder can set the limits for the add on card by adding it to their netbanking.

Did you have any issues getting the add on issued from friend's DCB? What did you enter in relation?

 

[hedgehog2122]

They made the change someone was talking about in the comment, recently.

Previously i could change the limits of my addon by logging into Mycards from the addon holder's mobile number. But that's not working anymore as i tried for a new addon card i got for my parent last week.
I can see the settings when i login from my number as others have already noticed.

This solves the problem where addon card holders could change the limits themselves without me knowing.

I think HDFC add on are perfectly controlled by primary card holder
I recently applied for a Biz Black add on for my wife, i can see this card under my cards (dont need to add a new card number) it will just show under dropdown of primary card control details, select add on card and set the limits you want on add on card



In add on card holder mycards you need to register with last 4 digits and their mobile number, they will only be able to see their limits and when you you try to change from add on mycards it will not allow and a message will come that only primary cardholder can change limits

 

[amitagl27]

I have a query

Husband, address as per bank record - X
Wife, address as per bank record - Y

Both are hdfc customers with seperate CRN, CUSTOMER ID

Q- If husband apply add on card in hdfc for wife, will this be delivered to address X or Y.

It will come on X.
I've 3 add-on cards on my DCB. All of these were delivered on my address.

 

[amitagl27]

here is my add-on cards story with DCB.
So may be because of channel used there is a difference in how they add the card to your account.
I'll give a call to customer care and check. Will update on this once I've a clarification.

	First Add-On	Second Add-On	Third Add-On
Application Channel	Net Banking	Net Banking	Phone Banking (Called Customer Care)
Application Date	Aug-23	Mar-24	Nov-24
Add-On Person having HDFC Account	Yes	Yes	Yes
Card Delivery	Primary Address	Primary Address	Primary Address
Card Visible In HDFC Account	Primary Only	Primary Only	Primary Only
Card Visible in My Cards App	Primary Only	Primary Only	Primary & Add-On Both
Mobile Number Attached	Primary	Primary	Add-On's Mobile Number
Transaction SMS	Primary	Primary	Add-On's Mobile Number
Transaction Limit Update	Primary	Primary	Primary

 

[Hell_Kitty]

I have a query

Husband, address as per bank record - X
Wife, address as per bank record - Y

Both are hdfc customers with seperate CRN, CUSTOMER ID

Q- If husband apply add on card in hdfc for wife, will this be delivered to address X or Y.

Always delivers to primary card holder address

 

[sri_cc]

I have a query

Husband, address as per bank record - X
Wife, address as per bank record - Y

Both are hdfc customers with seperate CRN, CUSTOMER ID

Q- If husband apply add on card in hdfc for wife, will this be delivered to address X or Y.

it will be delivered to X, I am using my friends add on card, it got delivered to his old address

 

[sri_cc]

Did you have any issues getting the add on issued from friend's DCB? What did you enter in relation?

brother
it was easy since I had CID from HDFC
our surnames are different but it didn't matter

 

[sri_cc]

I just checked yesterday, I'm no longer able to update transaction controls of my add-on card from mycards
however, the same card was added in my netbanking and when I tried there, I was able to update everything
though the OTP goes to primary card holders email address and add-on cards mobile number (different from primary card mobile number)