Points not getting credited on SBI BPCL card

[psmangat5]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

 

[srichaitanya]

There are many bpcl petrol pumps where you will not get any reward points or fuel surcharge waiver. Ask customer care to share the list of bpcl petrol pumps where you would get the points. Tired of this card and closed BPCL Octane last year.

 

[chaitanyamella]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

Happens at few petrol pumps. But once you submit a request the points are credited properly for all subsequent transactions.

 

[raghu.rokda]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

Show them receipts of fuel, you will get credited within three days

 

[Mukesh]

How to check which points are credited to which transaction in sbi bpcl? I have done multiple transactions but not sure credited points are for which transactions. Let me know how you guys are checking.

 

[raghu.rokda]

How to check which points are credited to which transaction in sbi bpcl? I have done multiple transactions but not sure credited points are for which transactions. Let me know how you guys are checking.

That are not shown in statement
You have to check by 13x method

 

[mowgli]

What was customer care’s response? Did they confirm if it will be credited larger? For a different bank card, they had a technical snag and said will get credited few additional days later

 

[tiny]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

https://www.sbicard.com/sbi-card-en/assets/docs/pdf/personal/cards/ro-list-for-pos-redemption.pdf

 

[Kiranonlinee]

https://www.sbicard.com/sbi-card-en/assets/docs/pdf/personal/cards/ro-list-for-pos-redemption.pdf

This for redeeming rps not for acquiring asfik.

 

[Kiranonlinee]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

Make sure u r card is getting swipped at pine labs pos.

 

[rp0703]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

using BPCL since july 2022 and have to raise request for reward points every time i do transaction. Getting Fuel surcharge waiver automatically.

 

[100Rabh_negi]

Make sure u r card is getting swipped at pine labs pos.

How has veen your experience on BPCL pumps? Does it give rewards on SBI POS only or any pos? I dont know of any other credit card tieup with bpcl, so are most of the times POS machine sbi or pinelabls only?

 

[shsinha]

I used to purchase fuel at Reliable BP station in Bangalore and I was getting RP as well as fuel surcharge in July and June bill. In Aug, I bought fuel there and RP and fuel surcharge is missing in the bill. I raised the concern and csr will copy and paste from their reply rules from catalogue and no resolution happens. I have never seen more incompetent CSR team with any company.
In one reply, I was raising concern on BPCL fuel purchase and they were copy and pasting fuel surcharge waiver rule for SBI Prime card. They could have at least checked detail or read my concern.

I raised issue with nodal head and awaiting response. It may take upto 6 days. Do you know any worse csr for credit card?

 

[tn_72]

How has veen your experience on BPCL pumps? Does it give rewards on SBI POS only or any pos? I dont know of any other credit card tieup with bpcl, so are most of the times POS machine sbi or pinelabls only?

@saurabh.negi I have swiped my SBI BPCL card in HDFC bank POS at several BPCL outlets and got 13x rewards. In fact i have never contacted SBI customer care regarding incorrect reward points being credited. However, there are many others in this forum (and other forums) who has to contact customer care multiple times for reward points. If i go outstation, i used to check this list www.sbicard.com/sbi-card-en/assets/docs/pdf/personal/credit-cards/travel/BPCL-evoucher-outlets.pdfand usually only refill at this outlets and had never had problems with crediting reward points or crediting surcharge so far. The above is a list of fuel outlets that accepts BPCL voucher redeemed against rewards, but it does work for me as i most often select company owned outlets. Do not refill in fuel stations that have co-owned business such as hotels, restaurants, dept store right next to the fuel outlet. Sometimes they swap POS machines

But redeeming points directly at the outlet or finding an outlet that accepts BPCL voucher is a big hassle. In my experience, only one in 10 in the above PDF link will accept fuel voucher, others would say only Manager can do it, even if you tell them the steps via Pine 360 to redeem the voucher, they say they can't do it. If you raise a complaint with BPCL, they will issue a ticket ID and even after two months of raising the ticket, the BPCL guys will give a standard response "We are working on this issue. Thank you for your patience". If you contact the circle sales officer, he would say that we are not aware of the co-branded credit card. If you raise the issue with SBI, they will give a dumbass response, "Please attach us the screenshot of the error" lol even though you clearly mention that the outlet listed in the pdf link does not accept your voucher. To circumvent this hassle, i used to redeem my points for Amazon membership voucher or Swiggy voucher. Although fuel voucher is great in terms of VFM. Prime voucher and Swiggy voucher comes a bit closer as well in terms of VFM when compared to fuel voucher.

 

[Virgo]

@saurabh.negi I have swiped my SBI BPCL card in HDFC bank POS at several BPCL outlets and got 13x rewards. In fact i have never contacted SBI customer care regarding incorrect reward points being credited. However, there are many others in this forum (and other forums) who has to contact customer care multiple times for reward points. If i go outstation, i used to check this list www.sbicard.com/sbi-card-en/assets/docs/pdf/personal/credit-cards/travel/BPCL-evoucher-outlets.pdfand usually only refill at this outlets and had never had problems with crediting reward points or crediting surcharge so far. The above is a list of fuel outlets that accepts BPCL voucher redeemed against rewards, but it does work for me as i most often select company owned outlets. Do not refill in fuel stations that have co-owned business such as hotels, restaurants, dept store right next to the fuel outlet. Sometimes they swap POS machines

But redeeming points directly at the outlet or finding an outlet that accepts BPCL voucher is a big hassle. In my experience, only one in 10 in the above PDF link will accept fuel voucher, others would say only Manager can do it, even if you tell them the steps via Pine 360 to redeem the voucher, they say they can't do it. If you raise a complaint with BPCL, they will issue a ticket ID and even after two months of raising the ticket, the BPCL guys will give a standard response "We are working on this issue. Thank you for your patience". If you contact the circle sales officer, he would say that we are not aware of the co-branded credit card. If you raise the issue with SBI, they will give a dumbass response, "Please attach us the screenshot of the error" lol even though you clearly mention that the outlet listed in the pdf link does not accept your voucher. To circumvent this hassle, i used to redeem my points for Amazon membership voucher or Swiggy voucher. Although fuel voucher is great in terms of VFM. Prime voucher and Swiggy voucher comes a bit closer as well in terms of VFM when compared to fuel voucher.

Hi, new to SBI BPCL cards, just took Octane. Can you please clarify the difference in redemption options fuel voucher vs Swiggy ? I thought all points were valued at 25p

 

[100Rabh_negi]

@saurabh.negi I have swiped my SBI BPCL card in HDFC bank POS at several BPCL outlets and got 13x rewards. In fact i have never contacted SBI customer care regarding incorrect reward points being credited. However, there are many others in this forum (and other forums) who has to contact customer care multiple times for reward points. If i go outstation, i used to check this list www.sbicard.com/sbi-card-en/assets/docs/pdf/personal/credit-cards/travel/BPCL-evoucher-outlets.pdfand usually only refill at this outlets and had never had problems with crediting reward points or crediting surcharge so far. The above is a list of fuel outlets that accepts BPCL voucher redeemed against rewards, but it does work for me as i most often select company owned outlets. Do not refill in fuel stations that have co-owned business such as hotels, restaurants, dept store right next to the fuel outlet. Sometimes they swap POS machines

But redeeming points directly at the outlet or finding an outlet that accepts BPCL voucher is a big hassle. In my experience, only one in 10 in the above PDF link will accept fuel voucher, others would say only Manager can do it, even if you tell them the steps via Pine 360 to redeem the voucher, they say they can't do it. If you raise a complaint with BPCL, they will issue a ticket ID and even after two months of raising the ticket, the BPCL guys will give a standard response "We are working on this issue. Thank you for your patience". If you contact the circle sales officer, he would say that we are not aware of the co-branded credit card. If you raise the issue with SBI, they will give a dumbass response, "Please attach us the screenshot of the error" lol even though you clearly mention that the outlet listed in the pdf link does not accept your voucher. To circumvent this hassle, i used to redeem my points for Amazon membership voucher or Swiggy voucher. Although fuel voucher is great in terms of VFM. Prime voucher and Swiggy voucher comes a bit closer as well in terms of VFM when compared to fuel voucher.

thanks for such a detailed reply. I do have other fuel credit cards from ICICI/HDFC/Axis and for those i have to check whether POS is of credit card issuer bank or not. I am planning to go for stanchart super value titanium card or Amex MRCC to avoid this hassle everytime. However i wish there was a way to get 4-5% cashback on fastag recharge so that we could reload our ICICI/IDFC fastag and get refuel from HP pumps without any POS dependencies. I think the trick is to identify fuel station with proven acceptance and redemption if rewards points rather than trying different stations and trying luck.

 

[tn_72]

Hi, new to SBI BPCL cards, just took Octane. Can you please clarify the difference in redemption options fuel voucher vs Swiggy ? I thought all points were valued at 25p

@Virgo Hi, In the rewards catalogue. 1000 reward points equals to 250 INR BPCL voucher. 250/1000=25p as you mentioned. But say you want to redeem anything other than fuel voucher, the redemption rate is less. For example, Amazon prime 12 month membership cost 1499, you need 6600 points which equals to a redemption rate of 1 point = 22.7p. In case of swiggy voucher, 5650 points equals 1000 INR, which is 1000/5650 =0.17, so the redemption rate is much lower. There are other items in the rewards catalogue which even much lower redemption rate. If you redeem fuel voucher it is high VFM. In my case i opted for Amazon prime, because anyhow i have to pay 1499 and i am getting it free by just getting fuel points and the fuel voucher is almost difficult to redeem.

In actual money terms, for fuel voucher your return is 6.25% and if you redeem Amazon prime voucher it is 5.67% and for swiggy voucher worth 1000 INR it is approx 4.42%. This calculation is for Octane variant.

 

[Kiranonlinee]

@Virgo Hi, In the rewards catalogue. 1000 reward points equals to 250 INR BPCL voucher. 250/1000=25p as you mentioned. But say you want to redeem anything other than fuel voucher, the redemption rate is less. For example, Amazon prime 12 month membership cost 1499, you need 6600 points which equals to a redemption rate of 1 point = 22.7p. In case of swiggy voucher, 5650 points equals 1000 INR, which is 1000/5650 =0.17, so the redemption rate is much lower. There are other items in the rewards catalogue which even much lower redemption rate. If you redeem fuel voucher it is high VFM. In my case i opted for Amazon prime, because anyhow i have to pay 1499 and i am getting it free by just getting fuel points and the fuel voucher is almost difficult to redeem.

In actual money terms, for fuel voucher your return is 6.25% and if you redeem Amazon prime voucher it is 5.67% and for swiggy voucher worth 1000 INR it is approx 4.42%. This calculation is for Octane variant.

Amazon prime is at 5500 rp

 

[Virgo]

@Virgo Hi, In the rewards catalogue. 1000 reward points equals to 250 INR BPCL voucher. 250/1000=25p as you mentioned. But say you want to redeem anything other than fuel voucher, the redemption rate is less. For example, Amazon prime 12 month membership cost 1499, you need 6600 points which equals to a redemption rate of 1 point = 22.7p. In case of swiggy voucher, 5650 points equals 1000 INR, which is 1000/5650 =0.17, so the redemption rate is much lower. There are other items in the rewards catalogue which even much lower redemption rate. If you redeem fuel voucher it is high VFM. In my case i opted for Amazon prime, because anyhow i have to pay 1499 and i am getting it free by just getting fuel points and the fuel voucher is almost difficult to redeem.

In actual money terms, for fuel voucher your return is 6.25% and if you redeem Amazon prime voucher it is 5.67% and for swiggy voucher worth 1000 INR it is approx 4.42%. This calculation is for Octane variant.

Thanks @tn_72 for your reply. Couple of more clarifications:
- where can I see the options available to redeem points for vouchers? Is there a dedicated website or is it visible in the SBI card mobile app?
- is there an option to redeem the points directly at BPCL petrol pumps instead of redeeming them for voucher first and then utilising the voucher at petrol pump to fuel up?

 

[tn_72]

Amazon prime is at 5500 rp

@Kiranonlinee It is 6600. You can check it here : https://www.sbicard.com/en/personal/rewards/amazon-prime-membership-12-months