I made a credit card payment involving a significant amount of money (> 20K) on Mobikwik. The payment went into "processing" and did not come out of it till 26 December, when it showed "failed".
I contacted Mobikwik on social media, raised a ticket on app, raised a concern by writing to grievances@Mobikwik.com L2 support within applicable time frames, but received only generic responses and none since 25 December. Despite calls, escalations and requests for callback, which did not happen, no progress has been made regarding a date or timeline for a refund. Even after payment has shown as Failed, customer care is resisting to give me a timeline for a refund.
Mobikwik lists a nodal authority of their own, but the phone number is a generic customer care number, and Nodal's email ID bounces as inactive.
Only RBI's Ombudsman is left as further support. I have not needed to reach out to Ombudsman for any concern till date and it'd be the first time.
Would the complaint be taken in by the Ombudsman? While it hasn't been 30 days, no other avenue of support exists with Mobikwik since nodal support is non-existent. Is there any other piece of advice I ought to have?
I contacted Mobikwik on social media, raised a ticket on app, raised a concern by writing to grievances@Mobikwik.com L2 support within applicable time frames, but received only generic responses and none since 25 December. Despite calls, escalations and requests for callback, which did not happen, no progress has been made regarding a date or timeline for a refund. Even after payment has shown as Failed, customer care is resisting to give me a timeline for a refund.
Mobikwik lists a nodal authority of their own, but the phone number is a generic customer care number, and Nodal's email ID bounces as inactive.
Only RBI's Ombudsman is left as further support. I have not needed to reach out to Ombudsman for any concern till date and it'd be the first time.
Would the complaint be taken in by the Ombudsman? While it hasn't been 30 days, no other avenue of support exists with Mobikwik since nodal support is non-existent. Is there any other piece of advice I ought to have?