RBI OMBUDSMAN POWER

[Sahilmiya]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off


I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges



And yes after 7 days the charges are completely waived off

 

[Rohith-2009]

Hi, I need to register a complaint in RBI against Icici bank. RBI rejected my complaint. But I need help

 

[irohitpragya]

Ouch.. then you must take little fight over phone banking customer care

Login to internet banking and view whats your account type, it will be displayed under account information

My was kotak edge savings account and they did converted solo with single call

In your solo account, what is debit card charges.

I have also ace account I also want to downgrade to solo a/c.

 

[kishorvr]

I have lien of 25,000+ on my account. So they convert to solo. If I use, I'll lose money. So I let it go dormant.

Last week I went to branch. They are not ready to remove lien. They instead offered to remove lien and close the account if I open an everyday savings account.

Is this a good deal? Or should I go the ombudsman route? Please help me figure out the pros and cons of each choice.

 

[AritraSaha]

Email their pno request to remove the lien as you want to use the account..

They will do it.
Afterwards close or use whatever you want.

 

[PayKaroAbhi]

I have lien of 25,000+ on my account. So they convert to solo. If I use, I'll lose money. So I let it go dormant.

Last week I went to branch. They are not ready to remove lien. They instead offered to remove lien and close the account if I open an everyday savings account.

Is this a good deal? Or should I go the ombudsman route? Please help me figure out the pros and cons of each choice.

Kotak Twitter support is very active, try there!

 

[Tejo]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off
View attachment 13881

I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges

View attachment 13884

And yes after 7 days the charges are completely waived off

Sad to hear, from kotak.

 

[AritraSaha]

Sad to hear, from kotak.

Now bank don't make the account balance negative, they just make a negative lien balance.
Whenever you deposit, the money got debited.

 

[kishorvr]

Now bank don't make the account balance negative, they just make a negative lien balance.
Whenever you deposit, the money got debited.

Once ICICI debited the lien balance when I credited my account. I called customer care and reversed the charges. But I do not think Kotak is keen on reversing the charges based on my conversations with them.

 

[Tejo]

I think I should not upgrade my kotak 811 ac.

 

[Tejo]

I have lien of 25,000+ on my account. So they convert to solo. If I use, I'll lose money. So I let it go dormant.

Last week I went to branch. They are not ready to remove lien. They instead offered to remove lien and close the account if I open an everyday savings account.

Is this a good deal? Or should I go the ombudsman route? Please help me figure out the pros and cons of each choice.

Yeah good deal. But as a technofino member +++ within 14 days close that everyday ac too

 

[kishorvr]

Yeah good deal. But as a technofino member +++ within 14 days close that everyday ac too

But why?

 

[girish3456]

Hello community

I had 10k maintenance account with kotak mahindra bank due to some reasons i didn't maintain the balance and bank started imposing charges and made total ₹11,210 negative in account

I made the general complaint to the bank via Twitter and they said this is valid charges and can't be waived off
View attachment 13881

I had read the technofino post about same with AU bank and decided to complaint via RBI OMBUDSMAN

After complaining the next i received call from my branch manager and explained him that i want to use my account and asked to waive off the charges

View attachment 13884

And yes after 7 days the charges are completely waived off

Can you please share me the link of RBI ombudsman website

 

[its_karan]

Can you please share me the link of RBI ombudsman website

https://cms.rbi.org.in/cms/indexpage.html#eng

Here you go

 

[girish3456]

https://cms.rbi.org.in/cms/indexpage.html#eng

Here you go

Can I log a complaint with RBI as I still haven't received my PBB Rupay Select credit card which got approved on 30th January 2024. Am using a virtual card of the same

 

[Rohith-2009]

Can I log a complaint with RBI as I still haven't received my PBB Rupay Select credit card which got approved on 30th January 2024. Am using a virtual card of the same

Have you sent mail to bank

 

[Orio]

Hi Experts, I've raised chargeback request with BOB and after 3 months they refunded amount in CC.
I've raised RBI OBS complaint, finally they have agreed for compensation but BOB is asking me RBI guideline for compensasation break up.
Need urgent help, struggling for last 4 months - now i need to provide policy.

Exact Query : "Request you to provide compensation breakup as per RBI guidelines so that we can take up the case with merchant bank"

Any one aware about dispute txn or chargeback refund related RBI guidelines policies for compensation.

 

[yobro]

Guys I am trying to file complaint but not agaist any disputd transaction but against non dilevery of debit card.
What should I do?
Bob officials not listening.

 

[Tejo]

Guys I am trying to file complaint but not agaist any disputd transaction but against non dilevery of debit card.
What should I do?
Bob officials not listening.View attachment 44503

I can see in bottom atm, cards option ..... go through that

 

[moneyMaker]

And yes after 7 days the charges are completely waived off

Congrat s !

 

[yobro]

I can see in bottom atm, cards option ..... go through that

Dispute transaction written in red star mark means it is compulsory