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RBIO: Got Compensation of ₹10,000 from Canara Bank

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aryanj723 said:
HDFC sold me ULIP last sept for infinia. I had diners club plastic card and metal variant for it was already being offered to me.. I also have a mail which said that based on savings plan, my card will be upgraded to infinia in 6-8 months. But now, the sales lady is not picking up my call as I want to ask for updates... Can I complain to RBI for this? any help will be appreciated... My main motive for that ULIP was ofc just getting infinia, nothing else
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Escalate to pno first
 
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sjmajumder said:
Dear Friends,

First of all thanks to RBIO once again for upholding customer rights 🙏🙏🙏.

Canara Bank increased MAB from ₹1000 to ₹2000 for my savings account and didn't bother to inform me in any way. Neither did they bother to send the mandatory advance notification before deducting NMMB charges. They charged me Rs. 30 on 2 occasions post increasing the MAB requirement. I came to know about the increased MAB after 2 months when I visited a different branch and saw the notice displayed at the cash counter. I immediately transferred ₹1000 to meet the new MAB. I was not aware that any charges were debited because I didn't get any SMS notifications of the same. I came to know about the debits after more than a year when I updated the passbook.

This is my 20+ years old account which I maintain only because I have a locker. I keep transferring ₹1 every now and then to keep the account active. I don't have net banking, no debit or ATM card neither did I have the Canara e-Passbook app as I never bothered to check the balance.

After updating the passbook I complained to the branch about the charges, highlighting the RBI clause which says 30 days advance intimation is mandatory for change in MAB requirement and debit of NMMB charges. But branch did not reply, so escalated to HO who also didn't bother to respond. Finally after 7 months when I threatened to complaint to RBIO my complaint was closed immediately stating charges debited as per bank's policy, MAB requirements and NMMB charges are displayed/available at branches.

I really don't need to tell you what happened next - right:beaming-face-with-smiling-eyes:

In response to RBIO complaint, received mail from Branch on 30-Jan stating "As a one time gesture we have reversed Rs 50.84 (Excluding GST) to your account. Kindly find the current minimum balance charges:"

Received complaint closure SMS and mail from Canara Bank yesterday (17-Feb) evening and quickly checked Canara e-Passbook app and found ₹10,000 credited to my SB AC on 13-Feb with RBIO complaint number in the description.

Received RBIO complaint closure mail today (18-Feb) morning.

View attachment 84053

@SSV @Vasuki @Aniket @HumorSimpson @kuchbhi @Raavan @quino @VISHESH_BANSAL @varun__goel_ @doraemon @Pissant @Abhishek012
@TechnoFino @vaibhav111 @Talkwithfino @cardy @vega @sunit123 @6ix9ine @D₹V @RAMESH BABU N @surojitlaha @vijay.vj @BVC @helloworld
Click to expand...
Many congratulations, man. 🔥
Even i reised a complaint against ICICI for not reporting correct e-mail to credit bureaus, however, RBI just closed the complain staying since the incorrect e-mail addresses aren't affecting your credit score, so the complain has been closed. Can you advise something?
 
I have never got any compensation ebcause Our RBI (Gujarat) is just concerned with resolving issues AND NEVER mentions anything about compensation but just closes the case once the issue is resolved
 
Strange said:
About? . .
Click to expand...
sjmajumder

Post in thread 'RBIO: I am on a SPREE!'

After success with Canara Bank received closure of Yes Bank complaint few minutes back.

This is extremely disappointing:
The complainant raised issue regarding rejection of his Kiwi Credit Card application and duplicate CIBIL enquiry made against his name. In this regard, comments were sought from the RE (YES Bank) and it is observed from the RE’s submission that customer’s Credit Card application was declined at Video KYC stage, and the application number was not generated. The RE confirmed that out of two CIBIL enquiries, they are ready to suppress one CIBIL Enquiry and requested the...
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sjmajumder said:
This is the only reason why I share all my success stories in detail, so that everyone can take inspiration and one day we could have a near perfect banking system.
Click to expand...
I truly feel so, I got inspiration.
A prolonged Debit card Issue, today only I mailed Bank of India, Manager about solve the issue or get ready for RBI ombudsman complaint and compensation. Thanks a lot 🙏
Jolly LLB - aam aadmi ke vakil
 
sjmajumder said:
Dear Friends,

First of all thanks to RBIO once again for upholding customer rights 🙏🙏🙏.

Canara Bank increased MAB from ₹1000 to ₹2000 for my savings account and didn't bother to inform me in any way. Neither did they bother to send the mandatory advance notification before deducting NMMB charges. They charged me Rs. 30 on 2 occasions post increasing the MAB requirement. I came to know about the increased MAB after 2 months when I visited a different branch and saw the notice displayed at the cash counter. I immediately transferred ₹1000 to meet the new MAB. I was not aware that any charges were debited because I didn't get any SMS notifications of the same. I came to know about the debits after more than a year when I updated the passbook.

This is my 20+ years old account which I maintain only because I have a locker. I keep transferring ₹1 every now and then to keep the account active. I don't have net banking, no debit or ATM card neither did I have the Canara e-Passbook app as I never bothered to check the balance.

After updating the passbook I complained to the branch about the charges, highlighting the RBI clause which says 30 days advance intimation is mandatory for change in MAB requirement and debit of NMMB charges. But branch did not reply, so escalated to HO who also didn't bother to respond. Finally after 7 months when I threatened to complaint to RBIO my complaint was closed immediately stating charges debited as per bank's policy, MAB requirements and NMMB charges are displayed/available at branches.

I really don't need to tell you what happened next - right:beaming-face-with-smiling-eyes:

In response to RBIO complaint, received mail from Branch on 30-Jan stating "As a one time gesture we have reversed Rs 50.84 (Excluding GST) to your account. Kindly find the current minimum balance charges:"

Received complaint closure SMS and mail from Canara Bank yesterday (17-Feb) evening and quickly checked Canara e-Passbook app and found ₹10,000 credited to my SB AC on 13-Feb with RBIO complaint number in the description.

Received RBIO complaint closure mail today (18-Feb) morning.

View attachment 84053

@SSV @Vasuki @Aniket @HumorSimpson @kuchbhi @Raavan @quino @VISHESH_BANSAL @varun__goel_ @doraemon @Pissant @Abhishek012
@TechnoFino @vaibhav111 @Talkwithfino @cardy @vega @sunit123 @6ix9ine @D₹V @RAMESH BABU N @surojitlaha @vijay.vj @BVC @helloworld @Infamous @Strange
Click to expand...
Can't RBIO notice why this customer always...🤭
 
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