Dear Friends,
First of all thanks to RBIO once again for upholding customer rights 🙏🙏🙏.
Canara Bank increased MAB from ₹1000 to ₹2000 for my savings account and didn't bother to inform me in any way. Neither did they bother to send the mandatory advance notification before deducting NMMB charges. They charged me Rs. 30 on 2 occasions post increasing the MAB requirement. I came to know about the increased MAB after 2 months when I visited a different branch and saw the notice displayed at the cash counter. I immediately transferred ₹1000 to meet the new MAB. I was not aware that any charges were debited because I didn't get any SMS notifications of the same. I came to know about the debits after more than a year when I updated the passbook.
This is my 20+ years old account which I maintain only because I have a locker. I keep transferring ₹1 every now and then to keep the account active. I don't have net banking, no debit or ATM card neither did I have the Canara e-Passbook app as I never bothered to check the balance.
After updating the passbook I complained to the branch about the charges, highlighting the RBI clause which says 30 days advance intimation is mandatory for change in MAB requirement and debit of NMMB charges. But branch did not reply, so escalated to HO who also didn't bother to respond. Finally after 7 months when I threatened to complaint to RBIO my complaint was closed immediately stating charges debited as per bank's policy, MAB requirements and NMMB charges are displayed/available at branches.
I really don't need to tell you what happened next - right
In response to RBIO complaint, received mail from Branch on 30-Jan stating "As a one time gesture we have reversed Rs 50.84 (Excluding GST) to your account. Kindly find the current minimum balance charges:"
Received complaint closure SMS and mail from Canara Bank yesterday (17-Feb) evening and quickly checked Canara e-Passbook app and found ₹10,000 credited to my SB AC on 13-Feb with RBIO complaint number in the description.
Received RBIO complaint closure mail today (18-Feb) morning.
@SSV @Vasuki @Aniket @HumorSimpson @Tejo @kuchbhi @Raavan @quino @VISHESH_BANSAL @varun__goel_ @doraemon @Pissant @Abhishek012
@TechnoFino @vaibhav111 @Talkwithfino @cardy @vega @sunit123 @6ix9ine @D₹V @RAMESH BABU N @surojitlaha @vijay.vj @BVC @helloworld @Infamous @Strange
First of all thanks to RBIO once again for upholding customer rights 🙏🙏🙏.
Canara Bank increased MAB from ₹1000 to ₹2000 for my savings account and didn't bother to inform me in any way. Neither did they bother to send the mandatory advance notification before deducting NMMB charges. They charged me Rs. 30 on 2 occasions post increasing the MAB requirement. I came to know about the increased MAB after 2 months when I visited a different branch and saw the notice displayed at the cash counter. I immediately transferred ₹1000 to meet the new MAB. I was not aware that any charges were debited because I didn't get any SMS notifications of the same. I came to know about the debits after more than a year when I updated the passbook.
This is my 20+ years old account which I maintain only because I have a locker. I keep transferring ₹1 every now and then to keep the account active. I don't have net banking, no debit or ATM card neither did I have the Canara e-Passbook app as I never bothered to check the balance.
After updating the passbook I complained to the branch about the charges, highlighting the RBI clause which says 30 days advance intimation is mandatory for change in MAB requirement and debit of NMMB charges. But branch did not reply, so escalated to HO who also didn't bother to respond. Finally after 7 months when I threatened to complaint to RBIO my complaint was closed immediately stating charges debited as per bank's policy, MAB requirements and NMMB charges are displayed/available at branches.
I really don't need to tell you what happened next - right
In response to RBIO complaint, received mail from Branch on 30-Jan stating "As a one time gesture we have reversed Rs 50.84 (Excluding GST) to your account. Kindly find the current minimum balance charges:"
Received complaint closure SMS and mail from Canara Bank yesterday (17-Feb) evening and quickly checked Canara e-Passbook app and found ₹10,000 credited to my SB AC on 13-Feb with RBIO complaint number in the description.
Received RBIO complaint closure mail today (18-Feb) morning.
@SSV @Vasuki @Aniket @HumorSimpson @Tejo @kuchbhi @Raavan @quino @VISHESH_BANSAL @varun__goel_ @doraemon @Pissant @Abhishek012
@TechnoFino @vaibhav111 @Talkwithfino @cardy @vega @sunit123 @6ix9ine @D₹V @RAMESH BABU N @surojitlaha @vijay.vj @BVC @helloworld @Infamous @Strange
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