RBIO: Got compensation of 10,000 from Axis Bank

[sjmajumder]

Two contravening statements. You strongly believe it is not allowed. But later, accepted, everything can be done from back-end, so backend team is not a part of their organisational structure?

I am not talking that we have access to do so. But bank can, that's doesn't mean who is passing enteries, that's their internal course of operation.

Yes, Banks can but they need proper documentation and approvals for that and it also gets recorded in audit log as backdated transactions. A system audit will reveal such transactions. Remember my Canara bank RBIO case? In that case bank created back dated FDs for me. It was to correct an error and would be properly documented and with proper approvals.

What I was referring to is overriding everything in the backend and making a direct entry in the DB (even overriding/deleting audit logs). This may not be caught if done properly by an expert but is illegal - means jail time if caught.

 

[sjmajumder]

Does anyone know about the clause wherein customer can decide whether to activate, remove or modify (switch between MAD and full due) autodebit of credit card payment taken from savings account ? Federal bank is imposing this by default for all federal credit card+ savings account holders and refusing to cancel the autodebit even after multiple escalation stating auto debit can only be modified and not cancelled.

Easy solution: Try NACH cancellation from netbanking/mobile banking.

Difficult solution: If you have not given your consent for auto debit bank cannot create auto debit. If you have proof that you have not given your consent, ask them to cancel it and if they don't complaint to RBIO.

 

[anonymuos]

Btw,
I hope you know there is a RBI rule to transfer that amount from your Credit Card to Bank Account directly....

And an even easier way if it's a RuPay credit card 🤭🤭 and get a bonus gift voucher as a reward 🤣🤣

 

[Aniket]

Does anyone know about the clause wherein customer can decide whether to activate, remove or modify (switch between MAD and full due) autodebit of credit card payment taken from savings account ? Federal bank is imposing this by default for all federal credit card+ savings account holders and refusing to cancel the autodebit even after multiple escalation stating auto debit can only be modified and not cancelled.

To enable Auto Debit, instruction/ explicit consent of Cardholder is required. Likewise, it's upto the discretion/ will of Cardholder to modify or withdraw auto debit for his A/c. Firstly, service request number is generated to process the request/ modification/withdrawal.


Hope, you have documented proof, you're good Eno to make a complaint.

 

[Aniket]

Easy solution: Try NACH cancellation from netbanking/mobile banking.

I don't think it will work. Because the authorisation is directly taken from his savings account, with the same bank (intra bank), without involving NACH.

 

[Abhishek012]

I made another complaint against Axis for not providing reason for rejecting CC application.

I applied for LTF Neo Rupay card. It was rejected. Asked PNO for the reason, same crappy response, internal policy. I replied again clearly highlighting in my mail RBI clause with circular number and date. I gave them enough opportunity to come clean but NO. They kept saying the same thing.

So, I decided to go ahead and make another complain to RBIO. After complaining to RBIO Axis PNO replied within a week stating I already have 3 Axis CCs and hence the application was rejected as Axis does not give more than 3 CCs to anyone.

Today morning received the closure mail from RBIO. Quickly checked the card transactions and found the credit of Rs. 10,000 in my Indian Oil Premium Card on 31st December. The description is mentioned as "Write off" but I believe that's just the description and doesn't mean anything else. However, I will still write to PNO to change the description.

View attachment 79819

@SSV @Vasuki @Aniket @HumorSimpson @kuchbhi @Pradumya @quino @VISHESH_BANSAL @varun__goel_ @doraemon @Pissant @Abhishek012
@TechnoFino @vaibhav111 @talkwithfino @cardy @vega @sunit123 @6ix9ine

Gaur se dekhiye is masum se chahere ko.. Aap ki ruh kap jayegi jab aap janenge yeh bank se compensation le lekar 4 bungalow se lekar 2 rolls royce k malik ho chuke hai. 😜😜

 

[Tonymathew]

@sjmajumder I'm thinking to award you "RBI BO Complainer of The Year" badge

It should be 'emerging terror of RBIO' award.

 

[Tonymathew]

@sjmajumder . Bro can you share that RBI clause which states, reason for cc rejection needs to be revealed. I know about it, and have demanded reason from indusind for their rejection. To support my cause, can you please share that RBI clause?

 

[sjmajumder]

To enable Auto Debit, instruction/ explicit consent of Cardholder is required. Likewise, it's upto the discretion/ will of Cardholder to modify or withdraw auto debit for his A/c. Firstly, service request number is generated to process the request/ modification/withdrawal.


Hope, you have documented proof, you're good Eno to make a complaint.

There's also a check box in the application form. If you check that, that is also giving explicit consent.

 

[sjmajumder]

@sjmajumder . Bro can you share that RBI clause which states, reason for cc rejection needs to be revealed. I know about it, and have demanded reason from indusind for their rejection. To support my cause, can you please share that RBI clause?

Read earlier messages, where I have shared screenshot of my mails to axis. #8

 

[kuchbhi]

Same thing happened with me with ICICI but I did not know about RBI then
Can I mail 'em now like it was done on aug 24 ig for apay icici card
@sjmajumder

 

[sjmajumder]

Same thing happened with me with ICICI but I did not know about RBI then
Can I mail 'em now like it was done on aug 24 ig for apay icici card
@sjmajumder

Yes, definitely ... 🙂

 

[Tonymathew]

Read earlier messages, where I have shared screenshot of my mails to axis. #8

Milgaya bro.. thanks

 

[kuchbhi]

Yes, definitely ... 🙂

okay them first i will mail pno if he denies to give exact reason i'll go to rbi

 

[Anupama_Jha]

Words can't describe enough, the amount of happiness one would get when

FASAK gets FASAKed
and
🪓 gets 🪓ed
by
none other than our beloved mate @sjmajumder in his truly proffesional manner..
Congarts mate !! Well done.. you well deserve TF RBIO Expert Award !! ..

.
.
.
.
Note:
For those who want to know what "FASAK" means...

After @HumorSimpson End is near gif, I only love this FASAK 🪓

 

[sjmajumder]

Hi

I also have issue with hdfc bank can you kindly suggest if I raise to RBI

Cause: I have Regalia gold credit card in my previous annual cycle (which completed on May 2024) I have completed 5 lakhs milestone, for that I suppose to get 5K flight ticket

But I wasn't aware I had completed 5 lakhs milestone as I haven't receive any communication from bank to avail so and so voucher btw so and so date due to this voucher expired automatically.

Now I have requested then for a reason why their was no communication to me on this?

They are playing with it from last 1 month.

Yes, you can but there's a grey line here. Was it the bank's responsibility to inform you? Please read T&C and if you feel bank is at fault then definitely go ahead and complaint to RBIO.

 

[sjmajumder]

And an even easier way if it's a RuPay credit card 🤭🤭 and get a bonus gift voucher as a reward 🤣🤣

But I will need a merchant account for that. Anyways it's a Visa.

 

[Anupama_Jha]

And an even easier way if it's a RuPay credit card 🤭🤭 and get a bonus gift voucher as a reward 🤣🤣

OP didn't mentioned what we will get as bonus gift voucher.

I guess, we all know. ITD bamboo🎍 and

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www.google.com

 

[akilmds]

@sjmajumder. HDFC Bank recently rejected my application for a Millenia card. Upon checking with CC, I received the reply below.
Do you think this is an acceptable reply based on RBI guidelines?
PS: I already hold Tata Neu and Swiggy credit cards from HDFC.

 

[sjmajumder]

@sjmajumder. HDFC Bank recently rejected my application for a Millenia card. Upon checking with CC, I received the reply below.
Do you think this is an acceptable reply based on RBI guidelines?

NO W A Y