RBIO: Got compensation of 10,000 from Axis Bank

[Boy 07]

Yes, there is a field to enter compensation.
Below thread describes the entire process.

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal'

Sep 25, 2022

If you want to file a complaint against any bank, follow those steps.
Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.

How to file a complaint against a bank on the RBI banking ombudsman portal:-

Visit RBI Banking Ombudsman Portal- https://rbi.org.in/Scripts/Complaints.aspx
Click on "Click here to file a...

• TechnoFino
• Replies: 173
• Forum: Banking Complaint

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Thanx in my case how much amount should I demand which is right as per law

 

[sousnake]

Thanx in my case how much amount should I demand which is right as per law

less than 15k-20k is unethical according to laws at TF community 😛

 

[Aniket]

I re-read the clause and it says the entire amount needs to be transferred to bank account if credit amount is more than 5K or 1% of CL (whichever is lower) within 7 days of credit transaction (irrespective of the current outstanding). So, I sent another mail to PNO asking to credit the entire 10K to my SB Ac by tomorrow as deadline to automatically transfer is already over.

10. Billing
(h) Card-issuers shall seek explicit consent of the cardholder to adjust credit amount beyond a cut-off, one percent of the credit limit or ₹5000, whichever is lower, arising out of refund/failed/reversed transactions or similar transactions against the credit limit for which payment has already been made by the cardholder. The consent shall be obtained through e-mail or SMS within seven days of the credit transaction. The card-issuers shall reverse the credit transaction to the cardholder’s bank account, if no consent/response is received from the cardholder. Notwithstanding the cut-off, if a cardholder makes a request to the card-issuer for reversal of the credit amount outstanding in the card account into his/her bank account, the card-issuer shall do it within three working days from the receipt of such request.

But when same thing was told by me on that day, you didn't seem interested.

 

[Boy 07]

less than 15k-20k is unethical according to laws at TF community 😛

I am thinking for 1 lakh I am tired from 2 year with IDFC

 

[sjmajumder]

But when same thing was told by me on that day, you didn't seem interested.

At that time I thought I will only get the credit balance, which is less than 5K. But after re-reading the clause I realized I can get the entire 10K. That made a difference.

 

[sjmajumder]

Thanx in my case how much amount should I demand which is right as per law

There is no law. You can demand anything up to 1L. What you will get totally depends on the ombudsman.

 

[kuchbhikuchbhi is verified member.]

Yes, definitely ... 🙂

wth is wrong with this bank
I asked them the reason bcz of which they rejected
and now they've done a cibil & equifax enquiry without my permission and started some new application
but I did not apply for any card!!

 

[sjmajumder]

wth is wrong with this bank
I asked them the reason bcz of which they rejected
and now they've done a cibil & equifax enquiry without my permission and started some new application
but I did not apply for any card!!

They couldn't find the reason...so they will reject again and then tell you the reason

 

[kuchbhikuchbhi is verified member.]

They couldn't find the reason...so they will reject again and then tell you the reason

so what should be my next step since they didn't take my permission

mail them again? ahhh its so hectic

 

[sjmajumder]

so what should be my next step since they didn't take my permission

mail them again? ahhh its so hectic

Which card did you apply for? Now all ICICI cards are useless apart from the Emeralde Private one.

 

[kuchbhikuchbhi is verified member.]

Which card did you apply for? Now all ICICI cards are useless apart from the Emeralde Private one.

actually in aug i applied for apay icici
i asked for reason of rejection no proper response
then 1-2 jan again mailed them for primary reason for rejection
now they have caused this ruckus

 

[kuchbhikuchbhi is verified member.]

Which card did you apply for? Now all ICICI cards are useless apart from the Emeralde Private one.

now apay icici approved
what are they doingggg

 

[sjmajumder]

now apay icici approved
what are they doingggg

They found it easier to approve the card rather than giving a reason for rejection 😁😁😁

 

[kuchbhikuchbhi is verified member.]

They found it easier to approve the card rather than giving a reason for rejection 😁😁😁

but i will(have) complain(ed) to head service quality

 

[Aniket]

now apay icici approved
what are they doingggg

Your's or family member's?

 

[Aniket]

actually in aug i applied for apay icici
i asked for reason of rejection no proper response
then 1-2 jan again mailed them for primary reason for rejection
now they have caused this ruckus

On asking reason/escalation, they approved it within a few days?

now apay icici approved
what are they doingggg

 

[kuchbhikuchbhi is verified member.]

On asking reason/escalating, they approved it within a few days?

yesterday they raised some service request
today they did cibil enquiry at 4 and approved at 6 o clock

 

[kuchbhikuchbhi is verified member.]

Your's

ab mere pas ise dlt krne ki super power a gyi hai bhaiya 😉

 

[Rohith-2009]

Indusind also said internal policy and axis didn't give proper reason for 1% cashback on Swiggy food orders. I think I should file the complaints

 

[Boy 07]

There is no law. You can demand anything up to 1L. What you will get totally depends on the ombudsman.

i have a problem while complainig to RBI AGAINST IDFC FIRST BANK decliming my application from 2023 and giving invalid reason
my question is that when i am trying to file a case there is an option that have you filled a written complaint to regulated entity ? if i say yes the proof i have of last application declined in sept-24 when i copmliant to pno idfc but they told me the reason of declined over the phone not in written and in the next step Rbi ask have you recieved any replay attached proof so i dont have any proof what to do here ?
secondly i apply in the month of december while changing my mobile nuber and email id idfc declined i sent to email them this time they gave me invalid reason over email on 6 jan-2024 if attached these latest email RBI MAY REJECT while saying case is Latest 30 days should be passed. please tell me as i am trying my fisrt compalint to RBI.