Received Compensation from CIBIL for delay in resolution

[kiwi195]

During January, I asked fellow TF members whether banks were supposed to add credit card accounts that were never activated to your CIBIL report. Upon receiving their inputs, I raised a report on CIBIL dispute platform against IDFC and Axis Bank. In a few days, I got a standard response from the bank asking me to reach out to my nearby branch with relevant KYC documents for this request (can't bother doing this). I forgot about this topic and thought I would pursue this with their escalation emails later on.
Today, to my surprise, CIBIL sent me an email mentioning a delay of 15 days from their end for complaint resolution, qualifying me for a compensation of Rs 1500 from CIBIL itself. So far I have only received this email, the amount has not been credited yet.
This is a first, I never thought they would offer compensation without me asking or even knowing as such.

 

[mailmenow]

Did you provide your bank account details while raising the complaint?

@SSV since you have CIBIL subscription can you create a walkthrough thread on raising dispute through CIBIL website? Since I haven't seen the interfaces I have few confusions. As per rule, bank details has to be provided while raising the dispute. If not provided then the day on which bank details is provided is considered as the complaint registration date for compensation purpose. I want to know if providing bank details is mandatory or not while raising dispute through CIBIL portal.

It's not mandatory. U can also raise the dispute in Cibil portal without providing the bank details

 

[SSV]

Did you provide your bank account details while raising the complaint?

@SSV since you have CIBIL subscription can you create a walkthrough thread on raising dispute through CIBIL website? Since I haven't seen the interfaces I have few confusions. As per rule, bank details has to be provided while raising the dispute. If not provided then the day on which bank details is provided is considered as the complaint registration date for compensation purpose. I want to know if providing bank details is mandatory or not while raising dispute through CIBIL portal.

I will see what I can do in this regard when I find some free time..probably it may take some long time..