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Received defective Inzone Buds

so received today and it won't connect to ps5/mobile/pc.. I'm aware I need to call amazon.. I'm on waiting so thought let ask here too. who know.. i could not the only one.. last time I faced such issue was with oneplus buds some 3-4yr ago..
Best bet is to return/replace them. Hope its not an issue with USB USB transceiver
 
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