Reward points are not credited for Rent txn - DCB

[dhshankar]

I am aware that 2k capping exists for rent transactions for DCB card. But, I was bit surprised that there is no reward points credited for CRED RENT txns on my DCB , as per the the last statement


Anyone has any any idea why the reward points are not credited for this rent transaction

 

[Harry1]

I am aware that 2k capping exists for rent transactions for DCB card. But, I was bit surprised that there is no reward points credited for CRED RENT txns on my DCB , as per the the last statement

View attachment 3637

Anyone has any any idea why the reward points are not credited for this rent transaction

I did last month via Nobroker and got proper points.

 

[dav33]

I am aware that 2k capping exists for rent transactions for DCB card. But, I was bit surprised that there is no reward points credited for CRED RENT txns on my DCB , as per the the last statement

View attachment 3637

Anyone has any any idea why the reward points are not credited for this rent transaction

should have come or might be in next statement. contact cc

 

[PavanPavan is verified member.]

I am aware that 2k capping exists for rent transactions for DCB card. But, I was bit surprised that there is no reward points credited for CRED RENT txns on my DCB , as per the the last statement

View attachment 3637

Anyone has any any idea why the reward points are not credited for this rent transaction

Please refer the end of the section where they post 2x weekend reward they will post consolidated reward

 

[gurubhai]

I am aware that 2k capping exists for rent transactions for DCB card. But, I was bit surprised that there is no reward points credited for CRED RENT txns on my DCB , as per the the last statement


Anyone has any any idea why the reward points are not credited for this rent transaction

I used Magic bricks with my moneyback cc and didn't received any points.
Raised a complaint. They have asked for 10 days to revert. Waiting for their reply.
Which platform you used?

Also My moneyback upgraded to DCB in same statement cycle. I don't know if this has something to do with this.

 

[dhshankar]

I used Magic bricks with my moneyback cc and didn't received any points.
Raised a complaint. They have asked for 10 days to revert. Waiting for their reply.
Which platform you used?

Also My moneyback upgraded to DCB in same statement cycle. I don't know if this has something to do with this.

I used cred to pay rent .. it looks like rewards are being calculated as per calendar month and not by billing cycle . So, I need to wait next billing cycle to see if reward points are credited or not

 

[PavanPavan is verified member.]

I used cred to pay rent .. it looks like rewards are being calculated as per calendar month and not by billing cycle . So, I need to wait next billing cycle to see if reward points are credited or not

I think yes it will be posted next month..To my surprise even customer team is not aware of this process ..Need to wait and see

 

[gurubhai]

I got the following reply
We understand your concern. We have taken your request to concern team. As per team review, the reward points will be posted only on September 02, 2022. We seek your patience on this regard.

May be there is some wait period before points are credited for some particular transaction but I highly doubt.
As soon as we can see transaction in netbanking portal, points are credited along with it.
First our transactions are in unsettled state(Can check in Mycards portal), then it moves to unbilled state and points are reflected in our account.

 

[PavanPavan is verified member.]

I got the following reply
We understand your concern. We have taken your request to concern team. As per team review, the reward points will be posted only on September 02, 2022. We seek your patience on this regard.

May be there is some wait period before points are credited for some particular transaction but I highly doubt.
As soon as we can see transaction in netbanking portal, points are credited along with it.
First our transactions are in unsettled state(Can check in Mycards portal), then it moves to unbilled state and points are reflected in our account.

1) Please can you share mail id ?
2)Rent points of august will be posted in september ?

 

[gurubhai]

1) Please can you share mail id ?

customerservices.cards@hdfcbank.com

2)Rent points of august will be posted in september ?

Yes. If this is intended behaviour, it sounds weird to me 😅 .
Also I paid rent on 5 August. Bill generation date is around 12-14 Aug.

 

[PavanPavan is verified member.]

customerservices.cards@hdfcbank.com

Yes. If this is intended behaviour, it sounds weird to me 😅 .
Also I paid rent on 5 August. Bill generation date is around 12-14 Aug.

Oh yes very wired not sure how to get right answer

 

[PavanPavan is verified member.]

customerservices.cards@hdfcbank.com

Yes. If this is intended behaviour, it sounds weird to me 😅 .
Also I paid rent on 5 August. Bill generation date is around 12-14 Aug.

There is no dedicated email support for dinners black?

 

[gurubhai]

There is no dedicated email support for dinners black?

There must be. I am recently upgraded so don't know 😅

 

[PavanPavan is verified member.]

I am aware that 2k capping exists for rent transactions for DCB card. But, I was bit surprised that there is no reward points credited for CRED RENT txns on my DCB , as per the the last statement


Anyone has any any idea why the reward points are not credited for this rent transaction

hi please can post the image again? did you do the rent payment this month ? and what is your billing cycle ?

 

[dhshankar]

hi please can post the image again? did you do the rent payment this month ? and what is your billing cycle ?

yes.. I have done rent txn in the current month (4th) and my statement generated on 06th

 

[PavanPavan is verified member.]

yes.. I have done rent txn in the current month (4th) and my statement generated on 06th

Think only from this month this rule you have wait till statement (my view)

 

[anotheruser]

I received points for my rent transactions (payzapp-redgiraffe) but it came under insurance category in statement.

 

[gurubhai]

I received points for my rent transactions (payzapp-redgiraffe) but it came under insurance category in statement.

Interesting.
As per customer support team , I was suppose to get points by today but nothing is credited in my balance yet. My statement will be generated after 2 weeks. May be then I will be able to see there.

 

[anotheruser]

I received in statement but its weird that payzapp marks redgiraffe transactions under insurance .
In case , you have both insurance and rent transactions, they'll limit you to 2k

 

[gurubhai]

I received in statement but its weird that payzapp marks redgiraffe transactions under insurance .
In case , you have both insurance and rent transactions, they'll limit you to 2k

This is an important point to note.
But as we didn't get points in last statement(in which I actually paid rent), may be they adjusted points in this way.
May be its not the payzapp issue, its the adjustment they did this way. It's wrong but wcyd 😅