Reward points ICICI EPM account reset to 0, despite having a balance of approximately 37,000 points before

[CardEnthusiast16]

The reward points in my ICICI EPM account have been reset to 0, despite having a balance of approximately 37,000 points before. Has anyone faced this?
After this statement, more reward points should have been shown but it has reset to 0. Where can i escalate this?

 

[Saral]

Was there any expiry date?

 

[maxidisc]

Same for me as well. Did you find any solution? I complained to customer care, they said they will revert back in 5 days.

 

[theboogeyman]

Same here. What the hell is going on . Any solution

 

[maxidisc]

Same here. What the hell is going on . Any solution

Haven't received any response from customer care yet. This is too bad and trust issue

 

[maxidisc]

The reward points in my ICICI EPM account have been reset to 0, despite having a balance of approximately 37,000 points before. Has anyone faced this?
After this statement, more reward points should have been shown but it has reset to 0. Where can i escalate this?

Did you find any solution?

 

[theboogeyman]

@CardEnthusiast16 Did you get any update

 

[maxidisc]

Did anyone receive any update? My customer care is still clueless.

 

[theboogeyman]

Did anyone receive any update? My customer care is still clueless.

Same but i pestered him to raise a SR. I reached out to my Wealth RM. Nothing yet