SBI BPCL Card - Issue with Reward points and cash backs

[psmangat5]

Reward Points on SBI BPCL card are not getting credited automatically for transactions done on bpcl petrol pumps. I have to raise request every time after 10-12 days. even surcharge is not getting refunded. Anyone else facing same problem?

 

[MrWick]

This is point is partially correct. When the transaction settles, if the name of biller has “BPCL” in it, then automatically they will give points and surcharge reversal. This outlet need not be company owned or company operated.

Even at the same pump, transactions at some POS machines show up in transaction history as “BPCL ********** fuels” but on another POS it may show as just “******** fuels”. I didn’t get points and surcharge reversal for 2 transactions at 2 pumps. Had previously got RPs and surcharge reversal at these 2 pumps. These are not company owned or operated.

Have emailed to customercare@sbicard.com. Lets see



@MrWick did you get points after email?

Yes, I got the points. Just mail them and they will credit the points.

 

[SonyTom]

Yes, I got the points. Just mail them and they will credit the points.

Thanks. Have emailed. Now waiting….

 

[SonyTom]

I emailed customer care, they opened a ticket and closed it in 3 days. I didn’t get my missing rp or surcharge reversal. They in addition, created a new ticket with resolution date in march !!! I called customer care (its not toll free by the way). They are also telling request under process, it will take one month. I think they are purposefully delaying so that we forget about this issue