SBI card unable to change my email address

[shivkumar]

I need some info.. my SBI credit card got delivered recently.. while filling the form the agent made a mistake in my email address..

I have setup login for the card both through website & app.. I am unable to change the email Id..

Can someone guide how can I do the same..

 

[NShah]

I need some info.. my SBI credit card got delivered recently.. while filling the form the agent made a mistake in my email address..

I have setup login for the card both through website & app.. I am unable to change the email Id..

Can someone guide how can I do the same..

Sbicard App
My profile->Contact Details
There is option in Sbicard to change your contact details

 

[kp2]

I tried a year back, it's such a hard process, I left it

 

[NShah]

I tried a year back, it's such a hard process, I left it

If you want change your contact details you have to do kyc process in sbicard
No other option i think

 

[PRASHANTTHAKUR]

As you recently received your card
Please wait for 30 days then you will Able to change e-mail and mobile number very easily by just an OTP
(Personally verified and nodal confirmed)

 

[shivkumar]

As you recently received your card
Please wait for 30 days then you will Able to change e-mail and mobile number very easily by just an OTP
(Personally verified and nodal confirmed)

Thanks for sharing.. will wait for 30 days..

If anyone is aware are we able to get credit card issues resolved by visiting the SBI local branch.. I just found the name embossed on the card has spelling mistake..

 

[PRASHANTTHAKUR]

Local branch will not help you in credit card issues,
But you can do it easily by e-mail to sbi cards customer support.
They are helpful in customer queries
I have a good experience in sbi cards queries

Email level 1 - Customercare@sbicard.com
Level 2 - PrincipalNodalOfficer@sbicard.com

(Screenshot attached for your reference)

 

[Predator]

you can change it from the App itself after 3 statement generation

 

[shivkumar]

wanted to update here..

I had written email regarding changing my embossed name change. most probably my embossed name has been changed, as I have received SMS mentioning new ending 4 digits of card. Also when I login I find new 4 digit number.. today I also received courier tracking number..

my email for change of email address has been rejected. they want me write from the email address registered with them (to which I do not have access). hopefully after 30 days I will be able to do the same from the SBI App with SMS OTP..

if anyone has succeeded with another trick to change email address please do share..

 

[shivkumar]

30 days have passed.. am still unable to update the email through app & website..

I have sent email & escalated the same, also supplied all docs required in their format, still not done.. I think email won't help.,.

 

[Akashn]

30 days have passed.. am still unable to update the email through app & website..

I have sent email & escalated the same, also supplied all docs required in their format, still not done.. I think email won't help.,.

Even i can't update my email ID from app. 45+ days since i activated card. Email ID section is blank for me.. Any update on your problem?

 

[shivkumar]

Even i can't update my email ID from app. 45+ days since i activated card. Email ID section is blank for me.. Any update on your problem?

Its still not resolved.. my card is also from around 45 days..

I am done with the customer service email.. they are of no help..

I guess we will have to wait for some more time before the security check is lifted..

please do keep this thread updated ..

 

[Gowthamakumar]

any update regarding this issue. because i too have this issue my card delivered recently. How many days i need to wait before changing it through app..?

 

[Predator]

any update regarding this issue. because i too have this issue my card delivered recently. How many days i need to wait before changing it through app..?

3 statement period

 

[Akashn]

any update regarding this issue. because i too have this issue my card delivered recently. How many days i need to wait before changing it through app..?

I think 90 days. Because even after 3 statements I can't edit email ID

 

[NShah]

I think 90 days. Because even after 3 statements I can't edit email ID

You will get a Option Update Contact With Kyc then you can change your email id and mobile

 

[ahtsham]

3 statement period

Does this apply for add on card as well. I got an add on 2 weeks ago. But I can't change it's email id or phone number through app or website.

 

[Predator]

I think 90 days. Because even after 3 statements I can't edit email ID

3 statement=3months=90 days=2160 hours

Use the website or app to change the details, or call them if there is an issue
If you change your address, then it will ask you for KYC

 

[shivkumar]

I was able to change my email ID yesterday..

I am able to change the email id only through the mobile app.. their website does not allow me to do the same..

it is 90 days, 3 statements waiting period..

 

[ahtsham]

I was able to change my email ID yesterday..

I am able to change the email id only through the mobile app.. their website does not allow me to do the same..

it is 90 days, 3 statements waiting period..

Is this 90 days waiting period also applicable on phone number change?