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Sbi cashback Joining Fee reversal

LOL I love this idea! Integrating fee reversal right into the app since so many people must be raising closure request due to fees🤣👌🏼
Off topic question, I have ril card and asked for joining fees refund, which they provided but also asked me to pay the due amount, as they refunded after the statement cycle. On the app i see 0 outstanding, should I stillake payment for it?
 
Here is what I did.

Wanted Rupay card but got Master card of simplyclick.
Sent email for converstion to Rupay, got denied.
Sent email for existing mastercard LTF, they denied.

Raised closure request, then made a dummy transaction to prevent them from closing.
Got call from retention team, asked for reason. Simply said I needed CC for UPI payments, and they denied me rupay card. He said they give it only to customers who have offer for Rupay, which I dont. He asked me wait a little longer... and he offered to reverse my joining fees which I paid 2-3 months ago.

I accepted for time being
 
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