SBI Cashback - Nodal Officer denied CB on EaseMyTrip

[PaneerButterMasala]

Hi TF Community,

On 26-05-23, I did a flight booking transaction via EaseMyTrip. I was casually checking the SBICard app after 3 days and noticed the CB hasn't been credited for the transaction. I immediately opened up a ticket. For 3-5 days, they kept telling me the transaction is not settled.

I escalted it later and asked them if the transaction is settled. I also asked for the MCC code to which they replied this:


Moreover, On calls these SBI representatives were telling me that you'll get the CB 2 days after statement generation. I guess they were lying too.
In my last reply to nodal officer, I shared the screenshot of EMT that shows that it's a flight transaction.

What are the options left for me? I'm ready to take it upto RBI Ombusdman level.

 

[Dragon_slayer]

from my checks it appears to be that the transaction beginning with paytm_cleartrip private Mumbai are not fetching any cashback.

in your case, what was the merchant name?

I think it was Cleatrip_IN. I closed my card already, so cant check

 

[IKFLRT]

update: got 5% cashback on cleartrip flights where merchant name is shown as "Cleartrip Private Limi MUMBAI IN"

 

[pprakash11]

Called SBI yesterday and asked for cashback amount breakdown. First level executive denied providing that, I had to threaten an RBI complaint and call was promptly escalated to next level. That officer was very patient and read out the cashback for each transaction. I discovered that they're not providing any cashback for Urban Company. I asked the MCC and the executive claimed even they don't know which category it comes under. Filed a complaint, let's see

Urban Company transactions come under 7349 MCC

SBI fools have sneakily introduced this MCC under rent and property management category and hence you won't be getting any cashback on this.

Similarly purchasing Vouchers from Red Giraffe also comes under 7349 MCC

 

[varkey]

Urban Company transactions come under 7349 MCC

SBI fools have sneakily introduced this MCC under rent and property management category and hence you won't be getting any cashback on this.

Similarly purchasing Vouchers from Red Giraffe also comes under 7349 MCC

Looks like BoB also has categorised 7349 MCC as Rent

https://www.bobfinancial.com/documents/Reward_Point_Important_Terms_Conditions_7Dec.pdf

As per the MCC details, 7349 seems apt for Urban Company. However, unsure why it is being categorised as rent. 🤷‍♂️

7349 Cleaning and Maintenance, Janitorial Services

 

[AllThatStuff]

I was also denied cashback amount by SBI as the merchant had categorised the txn as Railways. I took up with merchant (Cleartrip)…and after a long fight Cleartrip compensated me the cashback amount.

Read my story here:

(Small) Success Story - Got Cleartrip to pay 5% amount lost due to wrong MCC !!

Hello Technofinos, 1. Few months back, I read in a thread that SBI Cashback card is not giving cashback for flight bookings done on Cleartrip & other travel sites, as it is categorised as ineligible MCCs. 2. I checked & to my surprise, I found that I was not given cashback for my August flight...

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