@donisback7 Yes, first time they also told me to wait 7 working days but i wait 15 days but my last month SBI unipay virtual bonus was not credit.
Email id -
membersupport@statebankrewardz.com
7th Oct, i send email with screenshot my virtual bonus reward point still not credited.
got reply within few hours -
We understand that your reward points are not updated in your SBI Rewardz account, we regret the inconvenience caused, we request you to share the below details.
Virtual debit card first eight and last four digits:
I replied with Virtual debit card first eight and last four digits and my transaction date and transaction amount.
I also told them virtual card bonus is not credited, only base reward point credited.
8 Oct, reply received -
We understand that your reward points are not updated in SBI Rewardz account, and we regret the inconvenience caused.
Please be informed that the transaction done on XXXXX we have escalated it to our concerned team and request you to allow us 7-15 working days to get the status of your complaint.
Oct 20 reply received (also virtual bonus credited in my account with back dates) -
We are pleased to inform you that the points are updated in your account. We are glad that your issue is resolved and sorry for the inconvenience.
We request you to check and confirm the same. Also, let us know if you notice any missing transaction.