SBM Bank credit card closed without intimation

[White_Fox]

I have an SBM PaisaBazaar Step Up Rupay CC (secured, FD-based). It is almost two years old.

I received an SMS today that the card will be closed for non-usage within 30 days (SMS attached).
I decided to do a transaction with the card today itself, but was unable to complete it due to non-receipt of OTP.

So I opened PaisaBazaar app to check the card usage controls.
However, to my surprise, I found out that the card had already been closed (screenshot attached).

Can anything be done now?

 

[Cc_creditguy]

Acc to RBI if a card don't have any transaction for more than a year then it must be closed

 

[yusuf646]

I have an SBM PaisaBazaar Step Up Rupay CC (secured, FD-based). It is almost two years old.

I received an SMS today that the card will be closed for non-usage within 30 days (SMS attached).
I decided to do a transaction with the card today itself, but was unable to complete it due to non-receipt of OTP.

So I opened PaisaBazaar app to check the card usage controls.
However, to my surprise, I found out that the card had already been closed (screenshot attached).

Can anything be done now?

It's closed as per RBI guidelines. Why didn't you make a single transaction for more than a year? You could have loaded 2 rupees to any wallet at least.

 

[yusuf646]

Can anything be done now?

You can't do anything now because they mentioned the card & fixed deposit as already closed. You can get a new secured card but i don't think you need one.

 

[White_Fox]

It's closed as per RBI guidelines. Why didn't you make a single transaction for more than a year? You could have loaded 2 rupees to any wallet at least.

Yes, you are right. I forgot to do that.

 

[White_Fox]

You can't do anything now because they mentioned the card & fixed deposit as already closed. You can get a new secured card but i don't think you need one.

I don't need a secured card anymore. However, it was the oldest card on my CIBIL. 🙁

 

[Cc_creditguy]

I don't need a secured card anymore. However, it was the oldest card on my CIBIL. 🙁

Don't worry it will increase make sure give some time

 

[xfactcc]

@White_Fox Maybe a bit late, but you still have 1 year's time to reach RBI BO, it has specific guideline for credit card closure due to non-usage in 1 year, issuer must give 30 days intimation and give customer opportunity to respond or retain before closure. Same happened with me, I escalated and got to RBI BO, got hefty compensation. You should too.

See here.

 

[TechnoFi]

@White_Fox Maybe a bit late, but you still have 1 year's time to reach RBI BO, it has specific guideline for credit card closure due to non-usage in 1 year, issuer must give 30 days intimation and give customer opportunity to respond or retain before closure. Same happened with me, I escalated and got to RBI BO, got hefty compensation. You should too.

See here.

I request you, kindly elaborate the full procedure with screenshots if possible.

 

[xfactcc]

I request you, kindly elaborate the full procedure with screenshots if possible.

Refer to the linked post. If any doubt let me know.