its_karan
TF Legend
Dear Credit Card Community,
I recently applied for an Airtel Axis Bank credit card through the Airtel Thanks application. While the application was accepted by Airtel, the only remaining step was to complete the Video KYC process, which is done through a static link generated from the Airtel Thanks app on mobile.
Unfortunately, my phone's browser and camera refused to give permission for video, and I tried various solutions such as installing Chrome changing settings etc, but nothing worked.
Axis Bank eventually apologized and said that a technical error prevented the Video KYC from being completed.
Airtel, on the other hand, informed me that the Video KYC timeline had expired, and I would receive a call from an in-person Axis representative for KYC.
I have several questions regarding how to proceed. First, what is the right way to ensure that I can get the card without any further drama from Axis's side? Should I call someone or visit an Axis Bank branch, and will this be of any help?
Secondly, since this was an FYF (First Year Free) card, will I still receive the Amazon voucher worth Rs. 500?
Finally, has anyone successfully converted this into an LTF (Lifetime Free) card, and if so, what was the process?
I would greatly appreciate any help or advice that the Credit Card Community can provide on this matter.
Thank you.
I recently applied for an Airtel Axis Bank credit card through the Airtel Thanks application. While the application was accepted by Airtel, the only remaining step was to complete the Video KYC process, which is done through a static link generated from the Airtel Thanks app on mobile.
Unfortunately, my phone's browser and camera refused to give permission for video, and I tried various solutions such as installing Chrome changing settings etc, but nothing worked.
Axis Bank eventually apologized and said that a technical error prevented the Video KYC from being completed.
Airtel, on the other hand, informed me that the Video KYC timeline had expired, and I would receive a call from an in-person Axis representative for KYC.
I have several questions regarding how to proceed. First, what is the right way to ensure that I can get the card without any further drama from Axis's side? Should I call someone or visit an Axis Bank branch, and will this be of any help?
Secondly, since this was an FYF (First Year Free) card, will I still receive the Amazon voucher worth Rs. 500?
Finally, has anyone successfully converted this into an LTF (Lifetime Free) card, and if so, what was the process?
I would greatly appreciate any help or advice that the Credit Card Community can provide on this matter.
Thank you.