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Swiggy HDFC Credit card rejected

abhipsab

TF Buzz
I was getting Swiggy HDFC credit card lifetime free from swiggy. The residential address verification was done but today I got to know that the application was rejected/declined. How do I understand what's the reason behind it?
 
Basically if they want to give they will!!! I got the LTF offer, applied through app. Got a mail, stating that they were unable to verify my address. My VKYC had some issue, tried 3 times and the last one was successful. Rejected status was sent in swiggy app.
After a few days KYC appointment was given and completed the next day. After a few days received rejection mail saying my identity couldn’t be verified. I got annoyed since i had done physical KYC. Mailed them and escalated 2 levels stating unsatisfactory response within a few hours. The people at third level took time and asked for a week time.
They sent a verification guy, as they normally do for CC applications, application status showed processing and after 2 days was approved.
FYI have a neu plus card, i had used a different email address.
Application started on 8/5 approved on 3/6. Will be receiving the physical card tomorrow
Where and how did you escalate?
 
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