Tata Neu Not Opening, Insecure Environment Error

[aparnahm]

I have a problem opening Tata Neu App. Error I get is "This app cannot run because the environment is not secure and your data may be at risk". I have done the following but no resolution.
01. Uninstalled and installed app
02. Cleared cache, cleared storage
03. Restarted phone
The version I have is 5.2.1, so there is no way I can do an update, which the customer care suggested. I can't downgrade too as there is no old version available in PlayStore. It is almost a month since the issue, customer care only tells me to have patience until a new version is released which is supposed to fix the issue.
I had a spend based offer on the HDFC Infinity CC. I am supposed to redeem it in the 1st week of Sept. But how do I do it without the app opening properly? Can any of you please help, in case you had the same issue and you could resolve it?
Complaining on Twitter and on PlayStore hasn't helped too.
Many thanks in advance.

 

[RadTheCrab]

Hello aparnahm, what is the status of your problem?
Is it resolved? If yes, how?

currently i am also facing the same issue, which you had reported.
For me the problem started when the app was updated from 5.6.1 to 5.7.0 in Mar'25.

I am using Unihertz phone running on anddroid 11, i am facing the same issue.

I faced this issue between late 2023 and late 2024 and had no clue what to do. I tried everything, from clearing the app's cache and data to uninstalling and reinstalling it, but nothing worked.

The issue was resolved only after I reset my phone, and I haven't had any problems since. If you can, I suggest resetting your phone.