Unnecessary Delay in Video KYC for CITI Credit Card experience

[prc1990]

I applied for a CITI Credit Card in the last month end and my current application is in 'Document Collection Pending' state for the last 3 weeks. Nobody from the bank contacted me yet to collect the required documents in person, neither I received any link to complete the video kyc.

I reached out to the support and raised SR more than thrice. Even I escalated the case to the head of the customer helpdesk and nodal officer, however no sign of any resolution yet.

Anyone having the similar experiences recently?

 

[prc1990]

My card got approved today.

So after so many follow ups and escalation, my in person KYC finally took place after one month (post application) and the bank representative told he was sent to Kolkata from Delhi just to address some of the escalated (and pending) applications including mine. He also told that he was informed about the fact that I escalated this matter even on social media and that's why it was taken up seriously although I never posted this on so called social media.

On another note, he told he was currently staying in ITC Royal (obviously the expenses were borne by the bank) and commuting from there during his visit to Kolkata 🤩.

 

[prc1990]

Nice ... Which card though

CITI Rewards

 

[prc1990]

@TechnoFino et all, is it possible to convert CITI card to a LTF one?

Just wondering since they are in a transition phase, if this kind of request is acceptable!

Kindly chime in.

 

[reddyb]

@TechnoFino et all, is it possible to convert CITI card to a LTF one?

Just wondering since they are in a transition phase, if this kind of request is acceptable!

Kindly chime in.

I don't think you can. In general they don't offer LTF, However there are some exceptions. My card is free because I used to have banking relationship with them.

 

[prc1990]

I don't think you can. In general they don't offer LTF, However there are some exceptions. My card is free because I used to have banking relationship with them.

Thanks for responding! Yes, I don't have any savings/salary account with them but received the rewards card recently. Is there any way to convert it to LTF?

BTW, which card do you have?

 

[reddyb]

Thanks for responding! Yes, I don't have any savings/salary account with them but received the rewards card recently. Is there any way to convert it to LTF?

BTW, which card do you have?

Rewards Card.

 

[Harry1]

My card got approved today.

So after so many follow ups and escalation, my in person KYC finally took place after one month (post application) and the bank representative told he was sent to Kolkata from Delhi just to address some of the escalated (and pending) applications including mine. He also told that he was informed about the fact that I escalated this matter even on social media and that's why it was taken up seriously although I never posted this on so called social media.

On another note, he told he was currently staying in ITC Royal (obviously the expenses were borne by the bank) and commuting from there during his visit to Kolkata 🤩.

Wow, so they didn't had any local guy😂.

 

[prc1990]

Rewards Card.

Is there any way to convert it to LTF?

 

[reddyb]

Is there any way to convert it to LTF?

As I said, in general they don't do.

 

[TechnoFinoTechnoFino is verified member.]

@TechnoFino et all, is it possible to convert CITI card to a LTF one?

Just wondering since they are in a transition phase, if this kind of request is acceptable!

Kindly chime in.

Sometimes they convert your card to ltr on the basis of your card age and uses... you can call citi and try

 

[krishc]

My card got approved today.

So after so many follow ups and escalation, my in person KYC finally took place after one month (post application) and the bank representative told he was sent to Kolkata from Delhi just to address some of the escalated (and pending) applications including mine. He also told that he was informed about the fact that I escalated this matter even on social media and that's why it was taken up seriously although I never posted this on so called social media.

On another note, he told he was currently staying in ITC Royal (obviously the expenses were borne by the bank) and commuting from there during his visit to Kolkata 🤩.

absolute royal banking service from Citi, amazing.

 

[krishc]

this is happening with me this month, I've raised the matter with Citi PNO. Let's see what happens.
Can anyone share the Citi customer care no to raise SR ?

 

[kejriwal]

I applied for a CITI Credit Card in the last month end and my current application is in 'Document Collection Pending' state for the last 3 weeks. Nobody from the bank contacted me yet to collect the required documents in person, neither I received any link to complete the video kyc.

I reached out to the support and raised SR more than thrice. Even I escalated the case to the head of the customer helpdesk and nodal officer, however no sign of any resolution yet.

Anyone having the similar experiences recently?

Where did you escalate?
If possible please provide the contact nos or the email ids.

Thanks

 

[prc1990]

Where did you escalate?
If possible please provide the contact nos or the email ids.

Thanks

Try dropping a note to head.customercare@citi.com.

 

[krishc]

after I escalated to PNO last week, this Thursday they're sending someone to collect documents

 

[krishc]

they sent their east zone head of kyc to collect kyc documents.
she said they'd all their cc data and servers in Singapore but now they're mandated by rbi to do everything in India and transfer all their data to India before they leave, that's why online kyc is getting stuck at places, and they're having to do it offline in case someone escalates.
they're not at all used to doing it offline and she was fumbling literally.