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Which Phone Should I Replace My S22 With? Green Line Issue & Upcoming Sale Tomorrow – Buy Now or Wait Another Year?

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@vaibhav111

FYI, you can request a free replacement. Avoid forming opinions based solely on Google searches.

To escalate the issue properly, follow this process:

  1. Visit the service center.
  2. Contact Samsung customer care and explain that you bought their top-tier phone, and without any physical damage or external wear, it stopped working due to their untested software updates. Mention that it's a widely known issue discussed online and they are responsible. Request an email address for further escalation, preferably from a senior department.
  3. Send a detailed email outlining the issue, mentioning that you’ve already visited the service center and spoken with level 1 customer care, who directed you to escalate for resolution.
  4. If you don’t receive a satisfactory response, ask for the contact information of their lead or manager for further escalation.
Continue following this process until you reach someone with the authority to resolve the issue. Not only could they offer a replacement, but they might also upgrade you to a newer model.

I've successfully followed these steps with top brands like Apple, Logitech, and Samsung and received replacements, and in some cases, upgrades. Be assertive and confident that this issue is not your fault, but rather the result of intentional design to push customers toward new products.
 
imdjay said:
@vaibhav111

FYI, you can request a free replacement. Avoid forming opinions based solely on Google searches.

To escalate the issue properly, follow this process:

  1. Visit the service center.
  2. Contact Samsung customer care and explain that you bought their top-tier phone, and without any physical damage or external wear, it stopped working due to their untested software updates. Mention that it's a widely known issue discussed online and they are responsible. Request an email address for further escalation, preferably from a senior department.
  3. Send a detailed email outlining the issue, mentioning that you’ve already visited the service center and spoken with level 1 customer care, who directed you to escalate for resolution.
  4. If you don’t receive a satisfactory response, ask for the contact information of their lead or manager for further escalation.
Continue following this process until you reach someone with the authority to resolve the issue. Not only could they offer a replacement, but they might also upgrade you to a newer model.

I've successfully followed these steps with top brands like Apple, Logitech, and Samsung and received replacements, and in some cases, upgrades. Be assertive and confident that this issue is not your fault, but rather the result of intentional design to push customers toward new products.
Click to expand...
I had visited samsung service center and had sene email would try again.
 
vaibhav111 said:
I had visited samsung service center and had sene email would try again.
Click to expand...
any update? any luck getting it replaced?

my s22 also developed the same issue now and was searching what to do and found a thread here.

I visited service center and was quoted 16k in Chennai. for now had my phone inspected and got no physical damage statement from service center and have forwarded my result to support.india@samsung.com so far no reply from them.
 
arone said:
any update? any luck getting it replaced?

my s22 also developed the same issue now and was searching what to do and found a thread here.

I visited service center and was quoted 16k in Chennai. for now had my phone inspected and got no physical damage statement from service center and have forwarded my result to support.india@samsung.com so far no reply from them.
Click to expand...
In 2 hour would be visiting service center which is largest lifestyle Samsung center in north & south of Mumbai so I had already had a word via call and also took appointment would pay 300 for inspection and report of that would be needed what would be quotation for repair.
 
vaibhav111 said:
've been using the Samsung Galaxy S22 (256GB) for almost 2 years now, and it recently developed a green line issue on the display. I’m pretty sure it happened after some update (definitely not from tossing it in the air, lol). While I've fixed other phones in the past, I’m not particularly eager to repair this one. I also use a Samsung Watch 5 cellular.

In the past, I’ve had the Galaxy S4, S6 Edge (my dad’s), and another Samsung device—all with less-than-great experiences. However, my OnePlus experience with the 3T, 5, 5T, and 7 Pro (256GB) was much better. The 3T had a display issue, but it was fixed under warranty for free, and the 7 Pro’s pop-up camera needed repairs after 1.5 years, which was cheap to fix.

I started with an iPhone 4S in 2012/2013 but switched to Android after 9-12 months. My first Android was an HTC, which still works!

Currently, I’m using the iPhone 13, and it’s about to hit the 2-year mark in October (bought during the BBD sale). With the S22 acting up, I’m debating whether to upgrade now. I never drop my phones and always use tempered glass and a sturdy case.

Now, I’m torn between the Samsung S24 Plus and the iPhone 16 Pro (256GB). Despite the display issues I’ve had with Samsung, the features always draw me back. My heart leans toward the S24 series, but my brain says the iPhone 16 Pro might offer a solid 4-year no-upgrade run.

Interestingly, after switching from Chrome to the Brave browser, I’ve noticed a lot less lag on the S22, so that’s been a small bonus.

Should I stick with the S22, avoid buying a new phone, and just wait for the green line to “magically” fix itself? No joke, the only good thing about the green line is that I don’t use my S22 as much (my daily driver, which I usually prefer over the iPhone because of the 120Hz display). Half the screen is covered in green, so I’ve cut back on time spent on Twitter and other apps, focusing more on my laptop for work.

P.S. I also own a Samsung Tab S9 (256GB) and another Samsung tablet.

Looking forward to hearing your thoughts!
Click to expand...
S25 series launch is just around the corner. Please wait and 16 Pro isn't the right buy considering the fact that next year all Apple models base + pro + air models will have 120Hz display. So hang in there for a little more time.
 
vaibhav111 said:
In 2 hour would be visiting service center which is largest lifestyle Samsung center in north & south of Mumbai so I had already had a word via call and also took appointment would pay 300 for inspection and report of that would be needed what would be quotation for repair.
Click to expand...
But if its a screen replacement , wouldn't they know it prior ?
 
Hell_Kitty said:
S25 series launch is just around the corner. Please wait and 16 Pro isn't the right buy considering the fact that next year all Apple models base + pro + air models will have 120Hz display. So hang in there for a little more time.
Click to expand...
Ohh apple is Apple who know but then yeah make sense totally overpriced pro model and base 16 with 60hz can’t be so…. Will I able to hold that long or pay 11k repair s22 even though it performance is so bad though and then buying mid gen phone under 20k and then selling that or use my one plus 5T till then could be answer to my problem.
 
r2.community.samsung.com

Samsung India extends free screen replacement period for certain Galaxy displays

Samsung India started offering free screen replacements to Galaxy phones with a green line on the display and said the promo affected units have until September 30 to be replaced. Today, the company announced an extension until December 31, 2024, but only for a limited number of devices. The...
r2.community.samsung.com r2.community.samsung.com
www.sammobile.com

Samsung India offers free screen replacement to phones with green line issue

Some Samsung phones have been suffering from a
www.sammobile.com www.sammobile.com
  • Galaxy S21
  • Galaxy S21+
  • Galaxy S21 Ultra
  • Galaxy S21 FE 5G (SM-G990B and SM-G990E)
  • Galaxy S22 Ultra (SM-S908E)

    The device must have been purchased in the last 3 years. Being out of warranty is alright. Not applicable for any model besides the above 5. An S22 Ultra in my home did not have a green line but a screen discolouration. They did so the free screen and battery replacement at a nominal service charge of Rs 200-300. This was back in August, I think.
 
vaibhav111 said:
In 2 hour would be visiting service center which is largest lifestyle Samsung center in north & south of Mumbai so I had already had a word via call and also took appointment would pay 300 for inspection and report of that would be needed what would be quotation for repair.
Click to expand...
Where is it in Mumbai?

I've S23 but have been worried about updating it for 4 months. Lots of unnecessary hassle. :/
 
COSMOCRAT said:
Where is it in Mumbai?

I've S23 but have been worried about updating it for 4 months. Lots of unnecessary hassle. :/
Click to expand...
I got mine replaced at one of the official Samsung Service Centers on Lamington Rd (you go in from Topiwala Lane).
maps.app.goo.gl

Authorised Samsung Service Center - Sharp Enterprises · No 10A, 2nd Flr, 5, Indira House, Krishna Kunj, Grant Road East, Shapur Baug, Grant Road, Mumbai, Maharashtra 400007, India

★★★★☆ · Mobile phone repair shop
maps.app.goo.gl maps.app.goo.gl
The service center itself is decent and did an excellent job but it is housed in an old building that gives you a feeling it might collapse anytime soon!
 
Update: Escalated the vertical green line issue on my S22 Ultra (out of warranty) to the final escalation desk of samsung and they are providing free replacement parts. I have to pay service fees of Rs. 590.
 
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vaibhav111 said:
so on last sunday, paid for jobsheet now i don't remember how i contacted Samsung through website i had given my number they contacted and now i need to know where should i call again? i don't seem to remember
Click to expand...
Seems you are stressed. Calling doc @Vasuki
homer simpson exam GIF
 
vaibhav111 said:
've been using the Samsung Galaxy S22 (256GB) for almost 2 years now, and it recently developed a green line issue on the display. I’m pretty sure it happened after some update (definitely not from tossing it in the air, lol). While I've fixed other phones in the past, I’m not particularly eager to repair this one. I also use a Samsung Watch 5 cellular.

In the past, I’ve had the Galaxy S4, S6 Edge (my dad’s), and another Samsung device—all with less-than-great experiences. However, my OnePlus experience with the 3T, 5, 5T, and 7 Pro (256GB) was much better. The 3T had a display issue, but it was fixed under warranty for free, and the 7 Pro’s pop-up camera needed repairs after 1.5 years, which was cheap to fix.

I started with an iPhone 4S in 2012/2013 but switched to Android after 9-12 months. My first Android was an HTC, which still works!

Currently, I’m using the iPhone 13, and it’s about to hit the 2-year mark in October (bought during the BBD sale). With the S22 acting up, I’m debating whether to upgrade now. I never drop my phones and always use tempered glass and a sturdy case.

Now, I’m torn between the Samsung S24 Plus and the iPhone 16 Pro (256GB). Despite the display issues I’ve had with Samsung, the features always draw me back. My heart leans toward the S24 series, but my brain says the iPhone 16 Pro might offer a solid 4-year no-upgrade run.

Interestingly, after switching from Chrome to the Brave browser, I’ve noticed a lot less lag on the S22, so that’s been a small bonus.

Should I stick with the S22, avoid buying a new phone, and just wait for the green line to “magically” fix itself? No joke, the only good thing about the green line is that I don’t use my S22 as much (my daily driver, which I usually prefer over the iPhone because of the 120Hz display). Half the screen is covered in green, so I’ve cut back on time spent on Twitter and other apps, focusing more on my laptop for work.

P.S. I also own a Samsung Tab S9 (256GB) and another Samsung tablet.

Looking forward to hearing your thoughts!
Click to expand...
I would like you to suggest for waiting & grabbing s25 ultra.

Currently i am using s23 ultra and it's not worth upgrading from s22 ultra to s23 ultra.

Go for s24 ultra instead but as per the cost you must wait & buy the latest
 
vaibhav111 said:
so on last sunday, paid for jobsheet now i don't remember how i contacted Samsung through website i had given my number they contacted and now i need to know where should i call again? i don't seem to remember
Click to expand...
The offer for free screen replacement is there upto December 24. My S21 FE green line issues screen was replaced free of cost and charged only 590. Just went to service centre and they replaced. As per them, the purchase shall within 3 years and invoice needed to claim
 
KGSIPO said:
The offer for free screen replacement is there upto December 24. My S21 FE green line issues screen was replaced free of cost and charged only 590. Just went to service centre and they replaced. As per them, the purchase shall within 3 years and invoice needed to claim
Click to expand...
that isn't case for my s22 though.. i need to fight and the person who checked my phone she is like phone isn't damage so negotiate with them for a discount only problem is i can't remember how i contacted them.. will remember eventually i hope so.
 
vaibhav111 said:
that isn't case for my s22 though.. i need to fight and the person who checked my phone she is like phone isn't damage so negotiate with them for a discount only problem is i can't remember how i contacted them.. will remember eventually i hope so.
Click to expand...
If your S22 is not the Ultra one it is not covered by the free replacement policy.
 
vaibhav111 said:
that isn't case for my s22 though.. i need to fight and the person who checked my phone she is like phone isn't damage so negotiate with them for a discount only problem is i can't remember how i contacted them.. will remember eventually i hope so.
Click to expand...
When all S21 models are covered , what the hell that the later model S22 is not being covered. No common sense for Samsung.
 
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