Yes, and almost all banks are not good at all, in one way or another. But, in terms of say,
10 times you had to contact customer care, and out of those, the number of times, the customer care actually solved the problem or gave a satisfactory response.
Customer care may include a general mail, Nodal Office and Principal Nodal Office.
Axis is 1/10.
HDFC - 3/10
Kotak - 5/10
ICICI - 5/10
Citi - 6/10
Amex - 9/10
Yes - No idea
Federal - No idea
SBI - 3/10
AU Bank - 4/10
IDFC - 3/10
BOB - 3/10
One card - 4/10
PNB- No idea