Could you please elaborate? I was thinking to open account with this bank now I am bit sceptical.
I had Yes Premia Salary account. At that time of account opening, they promised that they would issue Elite+ credit card as LTF after first month salary credited.
However, they were not providing.
For Yes Premia salary account opening, they promised 2000 Amazon Voucher and Medi buddy membership.
They are not providing any benefits to me.
Not received SMS alerts for salary credit.
They have dedicated email for Yes Premia. But no use. They are not responding.
I have raised concern in Level 1 and Level 2. No response from them.
I visited the my branch to inquire about the benefits of my salary account. Unfortunately, I was attended by one lady, who was extremely rude and dismissive. When I asked for clarification about the benefits, she responded stating that I do not hold a "Premia" account but merely a normal salary account. She further informed me that I would need to maintain a balance of ₹2 lakhs to avail of the benefits.
She further told that go and check the people who opened the salary accounts. Those people already left from Yes Bank.
I asked for my account to be closed due to this poor service and noncompliance with the promised benefits, I was informed that I would be required to pay 600 for account closure.
By that time, my first compliant reached 30 days.
Right away I have raised concern in RBI Ombudsman.
After that they provided only 2000 Amazon Voucher and Medi buddy membership. They should have provided once first month salary credited.
They have given after raised in RBI.
Not issuing credit card as there were no written proof.
Finally closed the account with out closure fees.
Stay away from Yes Bank. PSU banks are providing much better service than this bank.
