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HP Pay on TataNeu

If anyone here has done it successfully please do let me know cause I bought the voucher but it doesn’t show up on hp pay and went to the station they weren’t able to redeem it
 
Add to hp pay app in add voucher/gift card section. Then go ro pump and scan the hp pay qr code and pay by hp pay app.
its not showing in hp pay under add voucher/gift card. i received card code and card pin in voucher email. when i try to enter either of these in add voucher manually, it doesn't work. kindly advise.
 
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