Kotak Bank "811 Super Savings Account" Benefits - Important Update 🚨 🚨

[6ix9ine]

I am not aware of this, can you please DM?
I just need to pay cc bills, that's all

CC bills is not possible, don't you read last few messages of this thread?

 

[6ix9ine]

For which transaction
For which transaction and the date was ?

He used for canara setu, it was working prior to the mcc change.

 

[VISION]

He used for canara setu, it was working prior to the mcc change.

can you plesae tell what is the latest mcc for canara

 

[6ix9ine]

can you plesae tell what is the latest mcc for canara

6 0 1 2

 

[sambit87]

Everyone please send mail to
grievanceredressal.bankaccount@kotak.com

Hi.

Please check archived snapshot of the kotak 811 terms page.

In January

Super Savings Account Terms and Conditions | Kotak811

Read the 811 Super Savings Account terms and conditions to open a bank account. Get detailed information and resolve all account-opening-related queries.

web.archive.org

In February

Super Savings Account Terms and Conditions | Kotak811

Read the 811 Super Savings Account terms and conditions to open a bank account. Get detailed information and resolve all account-opening-related queries.

web.archive.org

So February 14 kotak 811 team silently add the additional terms for cashback.

Transactions on below categories will not be considered for cashback:
Loan repayment
Wallet load transactions
Utilities payment

kotak can change terms and conditions anytime but they can't apply a condition that didn't exist on the day of transaction.

So my January month transaction of rs 10k done under utility mcc has been declined cashback by kotak 811 under false pretenses as confirmed by kotak 811 executive on the call after i requested callback on the kotak 811 app.

So i will be filing a rbi ombudsman complaint if i dont get rs 500 cashback for January month transaction.

 

[Raghav2006Raghav2006 is verified member.]

CC bills is not possible, don't you read last few messages of this thread?

I am aware of CC bills, but saw some Justdial angle and now this person says something about Gift card.
I thought there was some way to buy gift card and then pay bill using it.

 

[vchouksey80]

Everyone please send mail to
grievanceredressal.bankaccount@kotak.com

Hi.

Please check archived snapshot of the kotak 811 terms page.

In January

Super Savings Account Terms and Conditions | Kotak811

Read the 811 Super Savings Account terms and conditions to open a bank account. Get detailed information and resolve all account-opening-related queries.

web.archive.org

In February

Super Savings Account Terms and Conditions | Kotak811

Read the 811 Super Savings Account terms and conditions to open a bank account. Get detailed information and resolve all account-opening-related queries.

web.archive.org

So February 14 kotak 811 team silently add the additional terms for cashback.

Transactions on below categories will not be considered for cashback:
Loan repayment
Wallet load transactions
Utilities payment

kotak can change terms and conditions anytime but they can't apply a condition that didn't exist on the day of transaction.

So my January month transaction of rs 10k done under utility mcc has been declined cashback by kotak 811 under false pretenses as confirmed by kotak 811 executive on the call after i requested callback on the kotak 811 app.

So i will be filing a rbi ombudsman complaint if i dont get rs 500 cashback for January month transaction.

I got response from them today saying mcc was eligible for cashback in December month and in January month I made transaction on Unipay and they changed TnC so it is not eligible.

What is next we can do??

 

[pennywisepoundwise]

I got response from them today saying mcc was eligible for cashback in December month and in January month I made transaction on Unipay and they changed TnC so it is not eligible.

What is next we can do??

If this is pno leave it, imo rbi ombudsman is not worth for 500, if its l1 you can escalate just make sure that your transaction is before tnc change

 

[vchouksey80]

If this is pno leave it, imo rbi ombudsman is not worth for 500, if its l1 you can escalate just make sure that your transaction is before tnc change

It's PNO, their practice is completely cheating, there policy must be clear at the time of transaction. After transaction they cannot deny rewards.

Cheating is cheating. They must be penalized for malpractices.

I'm seeking guidance on how we can take it to RBI ombudsman and consumer forum.

 

[MrJJ]

It's PNO, their practice is completely cheating, there policy must be clear at the time of transaction. After transaction they cannot deny rewards.

Cheating is cheating. They must be penalized for malpractices.

I'm seeking guidance on how we can take it to RBI ombudsman and consumer forum.

RBIO Complaint page: https://cms.rbi.org.in/cms/indexpage.htm

You can use ChatGPT to write your complaint.

Tutorial video:

 

[cool_jazz]

RBIO Complaint page: https://cms.rbi.org.in/cms/indexpage.htm

You can use ChatGPT to write your complaint.

Tutorial video:

This site required multiple prof.
And note this too..
Having Cibil issue will approach them again but for 500, don't need to go there"
..
"Please note that before approaching the Ombudsman, it is mandatory to first file the complaint with the concerned Regulated Entity (RE). Only in the event of non-receipt of reply, within 30 days from the lodgement of the complaint, from the RE or if the complaint is rejected wholly or partially by the RE, the complaint can be registered with the Ombudsman"

 

[arone]

This site required multiple prof.
And note this too..
Having Cibil issue will approach them again but for 500, don't need to go there"
..
"Please note that before approaching the Ombudsman, it is mandatory to first file the complaint with the concerned Regulated Entity (RE). Only in the event of non-receipt of reply, within 30 days from the lodgement of the complaint, from the RE or if the complaint is rejected wholly or partially by the RE, the complaint can be registered with the Ombudsman"

usually i just use level1 supports reply to open rbi complaint

 

[Zidan]

I wanted to know, is there any way to check the mcc code before or AFTER spending on any website ?!
And also if I buy Amazon pay gv from amazon itself am I eligible for cashback, after t&C updated, if not which other website can I use?!

Most importantly park+ is eligible, right ?!

 

[vchouksey80]

This site required multiple prof.
And note this too..
Having Cibil issue will approach them again but for 500, don't need to go there"
..
"Please note that before approaching the Ombudsman, it is mandatory to first file the complaint with the concerned Regulated Entity (RE). Only in the event of non-receipt of reply, within 30 days from the lodgement of the complaint, from the RE or if the complaint is rejected wholly or partially by the RE, the complaint can be registered with the Ombudsman"

If the response itself is disputed then. If it's a case of cheating and case of malpractice then. They have responded and denied. It's not about 500 now. I don't want them to go easily after cheating and malpractice. Although I don't believe in our government institutions but I will put some efforts for own satisfaction.

 

[sambit87]

I got response from them today saying mcc was eligible for cashback in December month and in January month I made transaction on Unipay and they changed TnC so it is not eligible.

What is next we can do??

To be on safe need to file rbi ombudsman complaint from 30 days from sending the first mail. There you can claim additional amount like 5k/10k for the harassment faced by you so it is not only matter of rs 500.

 

[saniruidas]

I got response from them today saying mcc was eligible for cashback in December month and in January month I made transaction on Unipay and they changed TnC so it is not eligible.

What is next we can do??

You mentioned them that that their t and c changed on 28 January and you made transaction before 28th.

 

[guest_123]

There you can claim additional amount like 5k/10k for the harassment faced by you so it is not only matter of rs 500.

I guess you don't know much about how rbio works. Since when did cb delay/refusal became on par with delayed refunds/delayed reversal of failed transfers/denial of service like cash withdrawal without reason etc? It will be extremely lucky if ppl here get even 500 cb approved on the basis of this "T&C changed on a later date" from rbi ombudsman.

 

[jyothisthaliath]

Even after explaining the case multiple times and escalation, I am getting the same reply from Kotak. I guess no other option but to go RBIO way. It's not only about Rs.500, but Kotak can do away with changing their terms arbitrarily and exclude any transaction with retrospective effect to cheat their customers. That shouldn't be allowed!

 

[cool_jazz]

As i raised on Social media team, today got response on call.
Not eligible as we already know response .
So forget and leave.
Jo mila theek h,

 

[MrJJ]

Am I the only one who got January month cashback for bill payment on SBIUnipay?