How to file a complaint against a bank on the RBI banking ombudsman portal

[drsel]

can we complain for someone else? i.e. i want to complain on behalf of my father's issue with payzapp. so can i complain on behalf of my father? if yes. then should i provide the contact details of my father or my details? and should i mention that i am complaining on behalf of my father?

It will be all info of your father, as though he is filling the form

 

[Maitri_Maniya]

It will be all info of your father, as though he is filling the form

but i can mention that i am filling on behalf of. my father right? because if they call on my father's mobile number. then he won't be able to answer because of language of communication

 

[drsel]

but i can mention that i am filling on behalf of. my father right? because if they call on my father's mobile number. then he won't be able to answer because of language of communication

They don't phone anyone, it's all on email

 

[jack333]

They don't phone anyone, it's all on email

Yes they call also. If we don't pick up they will still mail

 

[drvenkat]

i am trying file a complaint with rbi ombudsman but ia m getting error no special characters allowed.to rectify this i have removed every special character including full stops ,comas and everything still getting the same error.any advise?

 

[Harry1]

i am trying file a complaint with rbi ombudsman but ia m getting error no special characters allowed.to rectify this i have removed every special character including full stops ,comas and everything still getting the same error.any advise?

Remove new line character also.

 

[Boy 07]

i am trying file a complaint with rbi ombudsman but ia m getting error no special characters allowed.to rectify this i have removed every special character including full stops ,comas and everything still getting the same error.any advise?

if you are on pc then copy paste all the mater on word file and see the error likes comas full stopt and all other special characters LIKES - :';, / there should be only taxt with space then copy paste to RBI WEBSITE

 

[drvenkat]

if you are on pc then copy paste all the mater on word file and see the error likes comas full stopt and all other special characters LIKES - :';, / there should be only taxt with space then copy paste to RBI WEBSITE

Done that still facing the same error

 

[Gau₹av]

Done that still facing the same error

Remove all commas and re-write things like: don't as do not, won't as will not. The RBI ombudsman website is still stuck in the dark ages of computers. Ironically I once filed a complaint against SBM Bank for their online KYC page not accepting special characters plus the field was read-only/non-editable so was unable to complete re-KYC. Filed this complaint on RBI's ombudsman's website which also didn't accept those same special characters 🤣🤡

 

[Boy 07]

Di

Done that still facing the same error

Now has your problem solved or not ???

 

[Akash.nagori]

Hello everyone… I have received less cashback in the month of June last year on my axis bank credit card then I raised a request for the same with the bank and the bank replied that you will receive the eligible Cashback in the next billing cycle but I didn’t received the Cashback and then I also totally forgot and then recently I received less Cashback in January 25 also so I raised this issue with the bank and received the additional Cashback as well but then I suddenly remembered that I have raised the request for the less cashback of last year as well but still I haven’t received the Cashback yet so my question is can I raise this issue with RBI ombudsman or not and can I ask for any compensation from the bank or not if yes then how much should I ask for ?

 

[Arnal07]

Hello everyone… I have received less cashback in the month of June last year on my axis bank credit card then I raised a request for the same with the bank and the bank replied that you will receive the eligible Cashback in the next billing cycle but I didn’t received the Cashback and then I also totally forgot and then recently I received less Cashback in January 25 also so I raised this issue with the bank and received the additional Cashback as well but then I suddenly remembered that I have raised the request for the less cashback of last year as well but still I haven’t received the Cashback yet so my question is can I raise this issue with RBI ombudsman or not and can I ask for any compensation from the bank or not if yes then how much should I ask for ?

yes..
5-10k as per your choice

 

[RichieRich]

Hi everyone, need help. I applied for sbi simply save cc in 2019 and closed it in few months as the card wasn't that much beneficial for me. It's been 5 years that card was showing active in my cibil. I email sbi pno few days back and now they have marked that card as closed in my cibil. They are saying no compensation for this cibil issue. Can i raise a ticket to RBI for the compensation from SBI ?

 

[drvenkat]

Di

Now has your problem solved or not ???

haven't had the time to try yet.will update

 

[thanix]

I have some FD with bank with maturity instructions.

Bank staff has unauthorizedly changed the maturity instructions without my consent. I received SMS and email about the change.

I am shaken to the core as it broke my trust with the Bank. I want to fight it out.

What is the complaint process to be taken against the bank?

 

[Talkwithfino]

I have some FD with bank with maturity instructions.

Bank staff has unauthorizedly changed the maturity instructions without my consent. I received SMS and email about the change.

I am shaken to the core as it broke my trust with the Bank. I want to fight it out.

What is the complaint process to be taken against the bank?

First you will have to complain to the Bank. If not resolved within 30 days, you can raise it to RBI BO.

Which Bank is this btw ?? here's a link to the Customer Care desk of various banks...

Thread 'All Banks Customer Care Dept Contact Info (Mail and Phone Numbers)'

Apr 14, 2024

Hello Everyone,

Here, you can find Bank's Customer Care Dept details (Banking related queries)
Special mention to @ritwik2000 for providing id's while making this thread





A few more Kotak email IDs:

Under Level 3:
1. k.vora@kotak.com
2. pno@kotak.com

Under Level 2:
1. nodalofficer@kotak.com

Under Level 1:
1. grievanceredressal.others@kotak.com
2. grievanceredressal.bankaccount@kotak.com

• Talkwithfino
• Replies: 100
• Forum: Informative Threads

• 
• 
• 

You can also go through this thread to gain some more info in general

Thread 'Share your IRL Banking GR/ Complaint System Experience'

Aug 30, 2024

Hello Everyone,
Following Threads detail on the Support System of Banks to raise Complaints.

• Regular Banking >> https://www.technofino.in/community/threads/all-banks-banking-department-email-id-phone-no.25442/
• For Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/

This thread aims to give a practical picture of ( but not limited to ), how Banks support system actually work, what is generally the TAT, do queries actually get resolved at Lvl 1/2 or is there a need to...

• TechnoFino
• banking complaint experience share
• Replies: 19
• Forum: Banking Complaint

• 
• 

 

[thanix]

First you will have to complain to the Bank. If not resolved within 30 days, you can raise it to RBI BO.

Which Bank is this btw ?? here's a link to the Customer Care desk of various banks...

Thread 'All Banks Customer Care Dept Contact Info (Mail and Phone Numbers)'

Apr 14, 2024

Hello Everyone,

Here, you can find Bank's Customer Care Dept details (Banking related queries)
Special mention to @ritwik2000 for providing id's while making this thread





A few more Kotak email IDs:

Under Level 3:
1. k.vora@kotak.com
2. pno@kotak.com

Under Level 2:
1. nodalofficer@kotak.com

Under Level 1:
1. grievanceredressal.others@kotak.com
2. grievanceredressal.bankaccount@kotak.com

• Talkwithfino
• Replies: 100
• Forum: Informative Threads

• 
• 
• 

You can also go through this thread to gain some more info in general

Thread 'Share your IRL Banking GR/ Complaint System Experience'

Aug 30, 2024

Hello Everyone,
Following Threads detail on the Support System of Banks to raise Complaints.

• Regular Banking >> https://www.technofino.in/community/threads/all-banks-banking-department-email-id-phone-no.25442/
• For Credit Card Dept >> https://www.technofino.in/community/threads/all-bank-credit-card-department-email-id-phone-no.529/

This thread aims to give a practical picture of ( but not limited to ), how Banks support system actually work, what is generally the TAT, do queries actually get resolved at Lvl 1/2 or is there a need to...

• TechnoFino
• banking complaint experience share
• Replies: 19
• Forum: Banking Complaint

• 
• 

Thanks. It is HDFC bank. I have sent an email complaint. I got acknowledgement with complaint ID.

Do I have to wait for 30 days?

 

[Talkwithfino]

Thanks. It is HDFC bank. I have sent an email complaint. I got acknowledgement with complaint ID.

Do I have to wait for 30 days?

Yess, it's mentioned in main post as well.
👇🏻👇🏻

If you want to file a complaint against any bank, follow those steps.
Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.

Also, if you have any more questions, better you can start a new thread. Or the topic for this particular thread will get diverted

And before that, better to read the available info in this thread and the ones I shared above

Edit
Also for hdfc, directly email to grievance.redressal@hdfcbank.com . Their Lvl 1 customer care is ...umm.. very bad , to say the least

 

[Gau₹av]

I have some FD with bank with maturity instructions.

Bank staff has unauthorizedly changed the maturity instructions without my consent. I received SMS and email about the change.

I am shaken to the core as it broke my trust with the Bank. I want to fight it out.

What is the complaint process to be taken against the bank?

OMG! What is happening with HDFC!

 

[drsel]

OMG! What is happening with HDFC!

I always get excellent service