Missing IDFC First Rewards on Select Debit Card Transaction Done Between 14-22th June

[Anindya98]

I did some transactions using my IDFC Select DC between 14th-22nd June on these 2 merchants "Sbiunipaydbcard" & "BHARTIAIRTELLTD". But have not received any RPs. Before 14th June, all RPs were credited and on 23rd June I did 3 transactions on "BHARTIAIRTELLTD", today it was credited Successfully. Asked customer care they said to wait for 14 days from the date of the transaction. Also, mentioned that today they came to know a few more customers raised the same concern with them regarding RPs. He mentioned that it will be credited within 14 days if not then they can raise a manual request.

Also, highlighted many faced these issues on the transactions done between 13th-20th June.

I am missing 622 RPs.

Can anyone check there and confirm whether yours is credited or not during this time frame?

 

[Anindya98]

Hi what's the limit per month amount for idfc wealth debit?

Exact amount for 50K rp points 5 lacs?

Exact Figure: 5,36,667

 

[Anindya98]

Update: 05/09/2024
IDFC Rewards Points using DC not automatically tracking Problem Resolved on 4th Sept.
Now the rewards are tracked automatically and accurately.

Airtel Thanks and Jio Finance giving RP

 

[S.B.N.B]

Update: 05/09/2024
IDFC Rewards Points using DC not automatically tracking Problem Resolved on 4th Sept.
Now the rewards are tracked automatically and accurately.

Airtel Thanks and Jio Finance giving RP

I got but few still missing.. 14 aug missing rest credited.. same in 2nd acc

 

[Anindya98]

I got but few still missing.. 14 aug missing rest credited.. same in 2nd acc

From 19th Aug to 26th: All credited.
Pending: only 30th Aug 2 Transactions.
Sometimes they miss out on some transactions. Call the CC and ask them for manual credit after 14 Days.

 

[EnthuCC]

then rewards team will credit the points within 3-4 business days as Bank Courtesy Point transaction.

I had raised a ticket after 3 weeks I suppose. I had used my Wealth debit card for the first time so I was expecting 8000 Rewards on first transaction too.
After raising the ticket they manually credited 8000 Rewards and Rewards for other transactions happened on same day.

More than a week later I received another 8000 Rewards today as "Bank Courtesy Point transaction". However the date is of August.

Is it normal?

 

[#aniket]

I had raised a ticket after 3 weeks I suppose. I had used my Wealth debit card for the first time so I was expecting 8000 Rewards on first transaction too.
After raising the ticket they manually credited 8000 Rewards and Rewards for other transactions happened on same day.

More than a week later I received another 8000 Rewards today as "Bank Courtesy Point transaction". However the date is of August.

Is it normal?

Twice as bank courtesy?

I think once you have got as bank courtesy and one as automatic (welcome benefits for 1st txn). Check it, I am almost sure.

If it's so, yes, it does happens usually for the first time, because after crediting manually for the 1st time, their system becomes active and don't recognise manual credit, and you're lucky as well to get ₹2k worth voucher for free.

 

[EnthuCC]

Twice as bank courtesy?

I think once you have got as bank courtesy and one as automatic (welcome benefits for 1st txn). Check it, I am almost sure.

If it's so, yes, it does happens usually for the first time, because after crediting manually for the 1st time, their system becomes active, and you're lucky as well.

Just checked

1st one - Bank Courtesy Point Transaction
2nd one - Welcome reward points on first spend

The reward points were credited today but in activity it shows August date.

 

[#aniket]

Update: 05/09/2024
IDFC Rewards Points using DC not automatically tracking Problem Resolved on 4th Sept.
Now the rewards are tracked automatically and accurately.

Airtel Thanks and Jio Finance giving RP

How you come to know problem resolved?

Yes, it was extremely failing to recognise transaction on it own.

 

[#aniket]

Just checked

1st one - Bank Courtesy Point Transaction
2nd one - Welcome reward points on first spend

See, I am correct.

The reward points were credited today but in activity it shows August date.

Yep, when points get credited manually, credit date will be shown.

In other hand, when it gets credited automatically, then txn date with amount shall be shown. Check it.

 

[EnthuCC]

In other hand, when it gets credited automatically, then txn date with amount shall be shown. Check it.

It doesn't show the transaction date. It does show transaction amount.
The eligible transaction happened in July end. Rewards were received in August end.

 

[#aniket]

How you come to know problem resolved?

Yes, it was extremely failing to recognise transaction on it own.

Yep recieved for 18 and 27 Aug.

Waise kal karne wala tha, 14 working days aaj complete hota

 

[#aniket]

It doesn't show the transaction date. It does show transaction amount.
The eligible transaction happened in July end. Rewards were received in August end.

Bro, It does show transaction date and amount.

 

[EnthuCC]

Bro, It does show transaction date and amount.
View attachment 67573

My transaction were done in July. There it shows August.

 

[#aniket]

My transaction were done in July. There it shows August.

When it got credited automatically then also?

The amount in description matches with the txh amount?

Two possibilities:

• System assumed some other txn which was done in Aug as 1st txn, because it was inactive before, failed to track actual first transaction.

• Date mis-match...

Lastly, 2k mil gaya na free mein
majae karye, date ka kya lena dena

Developer/Coder hone ke faida

 

[vaibhav111vaibhav111 is verified member.]

I did some transactions using my IDFC Select DC between 14th-22nd June on these 2 merchants "Sbiunipaydbcard" & "BHARTIAIRTELLTD". But have not received any RPs. Before 14th June, all RPs were credited and on 23rd June I did 3 transactions on "BHARTIAIRTELLTD", today it was credited Successfully. Asked customer care they said to wait for 14 days from the date of the transaction. Also, mentioned that today they came to know a few more customers raised the same concern with them regarding RPs. He mentioned that it will be credited within 14 days if not then they can raise a manual request.

Also, highlighted many faced these issues on the transactions done between 13th-20th June.

I am missing 622 RPs.

Can anyone check there and confirm whether yours is credited or not during this time frame?

don't worry you will point wthin 90 days..

 

[Anindya98]

How you come to know problem resolved?

Yes, it was extremely failing to recognise transaction on it own.

Till 2nd September I have not received any RP on the transactions done in August but from 3rd and 4th September all the transactions showing properly back to back.
I was thinking of calling the CC for manual credit.
Also, 3rd and 4th Sept midnight to 6 am the IDFC First rewards portal was under maintenance like in June month from when the missing rewards problem was more frequent than usual.
Hope they have solved the issue completely due to the large number of complaints by the customer.

 

[Anindya98]

don't worry you will point wthin 90 days..

All points are received within 20 days. Some were automatically tracked and a few via manual credit request.

 

[vaibhav111vaibhav111 is verified member.]

All points are received within 20 days. Some were automatically tracked and a few via manual credit request.

for me i didn't even raise any request got point for a reversed trnx (may 2024 received RP today )so that my experience so that why i said don't worry.