thanks. this worked, but another problem popped up. I am not getting OTP on my phone
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Air India Maharaja Club transition hiccups.
- Thread starter telescope
- Start date
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- Tags
- air india india maharaja club
The transition was smooth for my Vistara and Air India accounts.I can see the vouchers and points in the Maharaja club now.I was in the red tier in the flying returns,got upgraded to silver tier with the Vistara merger,courtesy IDFC Vistara card.The 10kg extra baggaga allowance included with Silver tier is useful to me,as I frequently fly Air India.The Silver tier got extended until September 2026.I don't know what happens to the Vistara cards,are they renewing the memberships of the cards for another year or are they closing the cards?
I didn’t initiated Air India and club Vistara linking process, later on club Vistara confirm that they will create new account on Air India behalf of me.
Till now, I did not get the membership ID and password, does someone get with the same situation?
Till now, I did not get the membership ID and password, does someone get with the same situation?
The transition of points and vouchers has been smooth for me - all CV points and reflecting, upgrade vouchers and ticket vouchers reflecting as they should, with the promised validity. Gold tier also reflecting, with validity until Mar, 26.
Its a different issue I am facing. I had to plan my travel for the end of this month. Since this was beyond 12th Nov, I could not use points or my vouchers for booking, hence I booked revenue tickets on Air India from the Tata Neu app. Since I was on red tier on AI, preferred seats were chargeable and hence I did not go ahead with selecting seats, thinking I would select the seats once I was upgraded to the Gold tier on AI post 12th Nov. Today, once the migration is done, I have been facing the following issues:
1) When I am trying to select seats from Manage Booking section, seats are still chargeable
2) Calls on customer care number - no one picks up and call gets disconnected after long hold. Tried twice and then 3rd time requested the option for call back, no call back since. On Vistara, call would get picked immediately and transferred to an agent - they had the best customer care agents along with AMEX customer care, the only two customer care service that actually were good.
3) Trying their AI chatbots on the website was completely useless and frustrating.
4) Slightly different point - I had booked the tickets from the Tata Neu App using my AMEX Plat Charge card. Received the regular 2.5% AMEX MR points and not the 10X Rewards Xcelerator points. Maybe because I used the Tata Neu App and not the Air India app? But I had used the Tata Neu app for purchases from Tata Cliq and received the Xcelerator points, so was hoping it would be the same in case of this too, but that was not the case. In hindsight it would have been better to book from the Air India app/site or use the Tata Neu Infinity Card for payment on the Tata Neu app. But still do not understand why they would treat Tata Cliq and Air India purchases separately. Maybe time to call up the Amex customer care and ask.
Looks like it is going to be a painful transition and huge devaluation from Vistara to Air India.
Its a different issue I am facing. I had to plan my travel for the end of this month. Since this was beyond 12th Nov, I could not use points or my vouchers for booking, hence I booked revenue tickets on Air India from the Tata Neu app. Since I was on red tier on AI, preferred seats were chargeable and hence I did not go ahead with selecting seats, thinking I would select the seats once I was upgraded to the Gold tier on AI post 12th Nov. Today, once the migration is done, I have been facing the following issues:
1) When I am trying to select seats from Manage Booking section, seats are still chargeable
2) Calls on customer care number - no one picks up and call gets disconnected after long hold. Tried twice and then 3rd time requested the option for call back, no call back since. On Vistara, call would get picked immediately and transferred to an agent - they had the best customer care agents along with AMEX customer care, the only two customer care service that actually were good.
3) Trying their AI chatbots on the website was completely useless and frustrating.
4) Slightly different point - I had booked the tickets from the Tata Neu App using my AMEX Plat Charge card. Received the regular 2.5% AMEX MR points and not the 10X Rewards Xcelerator points. Maybe because I used the Tata Neu App and not the Air India app? But I had used the Tata Neu app for purchases from Tata Cliq and received the Xcelerator points, so was hoping it would be the same in case of this too, but that was not the case. In hindsight it would have been better to book from the Air India app/site or use the Tata Neu Infinity Card for payment on the Tata Neu app. But still do not understand why they would treat Tata Cliq and Air India purchases separately. Maybe time to call up the Amex customer care and ask.
Looks like it is going to be a painful transition and huge devaluation from Vistara to Air India.
Does Neu Infinity give 5% CB on Air India?
I know it gives on AIX but AI also?
All my Vistara points, upgrade vouchers and active vouchers are successfully migrated to Maharaja Club.
Yes and tata neu
Yes on AI as well.
I'm in the same boat as you. Waiting for email from Air India
Tried signing with the same mobile number as vistara. Able to log in and can see the points.
Allow it sometime, some details might have been different.
I'm sure they're trying hard to keep it as smooth as possible.
