Called airline customer helpline, but nobody picked up for 10mins, seems on-time conversion at airport is the only way. On a different note, can these class-upgrade vouchers be transferred to another person or used by somebody else?
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Air India Maharaja Club transition hiccups.
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- air india india maharaja club
Hisoka
TF Ace
In Vistara you could add someone as a traveller and book their flight (and upgrade it using the voucher as well). I'm assuming same should be there in Air India as well
Hisoka
TF Ace
Yes, although on a better note they've mentioned that if premium economy seats are full and business is available then they can upgrade from economy to business as well. So I'm just hoping I get either of them
I can see 2 ids.. my old vistara has also got migrated as a different id...
i think there is an option to merge too
try to do that or raise a request to merge your accounts
Same for everyone
No idea. FAQ says it can be transferred but how to transfer that I don't know.
The customer care of vistara was like citi bank and airindia is like axis bank. Can't expect anything good from AI.
Even I am not able to use my points. On payment page, after entering OTP for airline tax payment, amount gets deducted from credit card but after that receive error that miles payment is not successful. Called multiple times, customer care says your account is disabled. Raise a ticket from website link. When raised, I received revert that account is active. Air India is making us fool. Air India customer care is one of worst customer care. They do not know anything. For everything, they have solution of either raise a ticket or wait for 24 to 48 hours.
The management is running the airline to ground unfortunately.
Still wondering why would any management in their sane mind would willfully kill a great brand and merge it with a brand that has a sketchy reputation in customer's mind. The smart thing would have been a reverse merger of AI into vistara. Good reputation is not built in a day, and it's really hard to win back the reputation AI lost over the years.
