Amazon order No Product in the Package.

[shrewdoc]

I can not find your seller details from the above link .. However these are your seller details... Please check the name and address and matches with your seller.. Try contacting him on his number, and give all your details quoting Amazon order number and ask for the refund.. First go professionally only and see what his response is.
Record the call (MUST)...

View attachment 26369

The address is of some Ladies Hostel and the owner's name is Chandresh. Something fishy going on here.

 

[SSV]

The address is of some Ladies Hostel and the owner's name is Chandresh. Something fishy going on here.

The moment he got Tempered glass instead of mobile , then itself a massive fishy smell exploded..

 

[deep@vie]

Ordered Mi mobile in amazon today it got delivered but there is no mobile available only mobile box and Tempered Glass available... Raised complaint via call to customer service...

Where to mail to get solutions quickly??!
Anyone knows mail id???

Customer care telling that investigation takes 3 days call us on 16th August..

Help...

It won't be a problem as package contains an IMEI enables device.
You shall get the replacement soon.

 

[SSV]

Ordered Mi mobile in amazon today it got delivered but there is no mobile available only mobile box and Tempered Glass available... Raised complaint via call to customer service...

Where to mail to get solutions quickly??!
Anyone knows mail id???

Customer care telling that investigation takes 3 days call us on 16th August..

Help...

Do you care to share the outcome of this issue??
A lot of people spent quite a lot of time on this...

 

[Sherwin]

Do you care to share the outcome of this issue??
A lot of people spent quite a lot of time on this...

Still investigation gng on Bro...

 

[SSV]

Still investigation gng on Bro...

okay

 

[PavanPavan is verified member.]

@S S V this thread good to understand these kind of issues

 

[SSV]

@S S V this thread good to understand these kind of issues

+1, Yes

 

[SSV]

Still investigation gng on Bro...

How do you feel about Amazon response with regard to the investigation?
If ypu can give some details since your last update here, then it would be helpful for all.
Kindly update periodically...Thanks

 

[Sherwin]

How do you feel about Amazon response with regard to the investigation?
If ypu can give some details since your last update here, then it would be helpful for all.
Kindly update periodically...Thanks

Sure I will update Bro

 

[Sherwin]

Guys... Finally Amazon given mail regarding Refund will issued for the product..
It ll take 3-5 business working days to credit. ..

Thank you Guys for ur support and help timely...

 

[PavanPavan is verified member.]

Guys... Finally Amazon given mail regarding Refund will issued for the product..
It ll take 3-5 business working days to credit. ..

Thank you Guys for ur support and help timely...

Congrats 🙂

Please can you share to whom you sent email and how you tackled the issue

 

[SSV]

Guys... Finally Amazon given mail regarding Refund will issued for the product..
It ll take 3-5 business working days to credit. ..

Thank you Guys for ur support and help timely...

I always thought you would get the refund... congrats anyway..

So could you please tell us " What lesson did you learn from this episode??"

 

[Sherwin]

Congrats 🙂

Please can you share to whom you sent email and how you tackled the issue

It's takes more than 8 days Bro... Daily morning called again and again raised issue and asked for the update..

The attached mail ids... Mailed

 

[Sherwin]

Always order product with open box delivery....

I always thought you would get the refund... congrats anyway..

So could you please tell us " What lesson did you learn from this episode??"

 

[deep@vie]

It's takes more than 8 days Bro... Daily morning called again and again raised issue and asked for the update..

The attached mail ids... Mailed

Had you not called even once post raising the complaint once, it would have been resolved on the same date as it's done now.

 

[elite34700]

Ordered Mi mobile in amazon today it got delivered but there is no mobile available only mobile box and Tempered Glass available... Raised complaint via call to customer service...

Where to mail to get solutions quickly??!
Anyone knows mail id???

Customer care telling that investigation takes 3 days call us on 16th August..

Help...

write an email to ecr@amazon.in, assuming your case is genuine file an FIR too if required that will help fastrack your case. For FIR part lodge a complaint on the delivery station not on amazon , that wont help.

 

[Trust Me]

write an email to ecr@amazon.in

That address is for which department?

 

[elite34700]

That address is for which department?

Executive customer relations ( they deal with country head and CEO level escalations )

 

[Strange]

write an email to ecr@amazon.in, assuming your case is genuine file an FIR too if required that will help fastrack your case. For FIR part lodge a complaint on the delivery station not on amazon , that wont help.

Do you have similar email for flipkart and myntra?