Amazon stops allowing combining Amazon Pay balance with any other payment method

[CosmicCat]

Since last couple of the weeks they are asking feedback/survey aggressively on payment methods

Could you please be explicit about what some of those questions were? Did they ask anything about this recent policy in any of their previous surveys?

 

[vaibhav111vaibhav111 is verified member.]

This is big!

Now you can no longer combine your Amazon Pay balance along with another payment method to make a payment on Amazon!

This policy is currently rolled out in batches.
View attachment 54353

If you want to use it with any other payment method, you get the "Insufficient balance" error now:
View attachment 54355

Suppose you want to pay for a ₹2500 order, and you have a ₹500 Amazon Pay balance. Earlier you could pay with your credit card and get applicable rewards on the remainder balance, which in this case is ₹2000. But, now you have to add whole ₹2000 amount to Amazon Wallet in order to use up your Amazon Pay balance.

This is really shocking, and Amazon is shooting themselves on the foot with this move.

I hope this move is temporary in order to save themselves from RBI's bamboos, as the usage of Amazon Pay balance has increased widely, and RBI is notorious for taking away everyone's happiness for strange reasons.

On my dad's Amazon it didn't let me use. So yeah this move would hurt some for sure.

 

[Deleted member 11974]

more than this the limit on apay vouchers via accelerated portals is much more hurting

 

[SSV]

Could you please be explicit about what some of those questions were? Did they ask anything about this recent policy in any of their previous surveys?

Yesterdays email

 

[SSV]

Could you please be explicit about what some of those questions were? Did they ask anything about this recent policy in any of their previous surveys?

the details of the survey...
Step 1)




2 a)

if selected not likely, then the next screen..




2 b)

if selected yes likely in step1





step 3 - Final

 

[aparnahm]

By doig this, they want to plug the maximisation of return by the clever customers by combining payment methods to get max return on their CC spending...

But how does it hurt Amazon?

 

[SSV]

But how does it hurt Amazon?

By losing potential sales income / giving away more rewards than optimal from AMZN perspective .

 

[aparnahm]

By losing potential sales income / giving away more rewards than optimal from AMZN perspective .

People are smarter than Amazon thinks. Few may take the straight path of loading additional amount in wallet (many would do it if the wallet amount is nearing expiry only) which may benefit Amazon. Otherwise, I don't see use-case for this.

 

[Saiv]

It’s already rolled out for me, either Apy bal or Other methods not both

 

[SSV]

People are smarter than Amazon thinks. Few may take the straight path of loading additional amount in wallet (many would do it if the wallet amount is nearing expiry only) which may benefit Amazon. Otherwise, I don't see use-case for this.

That is why it is taking this long for AMZN to crack this tough Indian NUT

 

[NTT]

Because I dont want them to know all my details..
I dont trust AMZN in how they handle my data and I am a huge AMZN customer.. and I dont wat them to know all my details...
Information mapping has to be plugged ...

Right @SSV This is Very reason I have not used any Amazon offering in financial domain.

Only yesterday when I shared my ICICI bank's iScore with you I told you that I don't use Amazon "that" often.

Good 🙂 to see similar approach of preventing financial mapping by these entities.

 

[itzmycard]

They have also stopped Pay on Delivery from past few weeks here in Hyderabad

 

[moneyMaker]

They have also stopped Pay on Delivery from past few weeks here in Hyderabad

Demonetization again ????😭😭😭😭

 

[CosmicCat]

They have also stopped Pay on Delivery from past few weeks here in Hyderabad

Here in Kolkata, most of the orders used to be shipped from a nearby place called Howrah (The one where Howrah Bridge is located). But the Howrah Fulfilment Centre has been inoperational for the past one year. Hence most orders become ineligible for One-Day and Two-Day deliveries. Even the One-Day orders are dispatched from farther cities, like Lucknow, Delhi, Mumbai, Bengaluru, etc.

Also, around 8 days ago, I placed a Rush Delivery order, which was supposed to be delivered the same day. But it's been 8 days, and it has still not been shipped. None of their customer care representatives could cancel it. Not even issue the refund manually. Even their leadership team and the Executive-Customer Relations Team (ECR) couldn't help. Been contacting them every day for the past one week, yet no help has been provided.

Even in Flipkart, the cancellation process is very simple. But Amazon's cancellation process is a headache. Even when an order gets ready for packaging, they don't allow you to cancel orders. (Sometimes it happens even within 5 minutes after an order is placed.)

Really, day-by-day, my experience with Amazon has become traumatic. I have been their customer since 2013, and things started to go downhill since 2022 or so. Coincidentally, Jeff left the company same time around. And even their India MD, Amit Agarwal, moved to the US around the same time. I don't think these things can be coincidences about their service going downhill.

 

[Riya Sharma]

Is Millenia still giving 5% on buying Amazon Pay vouchers?

 

[newinnov]

the details of the survey...
Step 1)

View attachment 54388


2 a)

if selected not likely, then the next screen..


View attachment 54390

2 b)

if selected yes likely in step1



View attachment 54392

step 3 - Final

View attachment 54393

Mine had slightly different answers and more whys, got around a week back. Don't remember the questions but tended towards satisfaction with different payment methods

 

[SSV]

Here in Kolkata, most of the orders used to be shipped from a nearby place called Howrah (The one where Howrah Bridge is located). But the Howrah Fulfilment Centre has been inoperational for the past one year. Hence most orders become ineligible for One-Day and Two-Day deliveries. Even the One-Day orders are dispatched from farther cities, like Lucknow, Delhi, Mumbai, Bengaluru, etc.

Also, around 8 days ago, I placed a Rush Delivery order, which was supposed to be delivered the same day. But it's been 8 days, and it has still not been shipped. None of their customer care representatives could cancel it. Not even issue the refund manually. Even their leadership team and the Executive-Customer Relations Team (ECR) couldn't help. Been contacting them every day for the past one week, yet no help has been provided.

Even in Flipkart, the cancellation process is very simple. But Amazon's cancellation process is a headache. Even when an order gets ready for packaging, they don't allow you to cancel orders. (Sometimes it happens even within 5 minutes after an order is placed.)

Really, day-by-day, my experience with Amazon has become traumatic. I have been their customer since 2013, and things started to go downhill since 2022 or so. Coincidentally, Jeff left the company same time around. And even their India MD, Amit Agarwal, moved to the US around the same time. I don't think these things can be coincidences about their service going downhill.

I had moved to FK about 3 to 4 years ago…
From 2015 to 2020 I was a heavy , heavy amzn customer… later I found that FK got really improved after Walmart takeover.. since then my major purchases are from FK…
FK had improved a lot from it’s almost fraudulent business practices in the initial stages.. they are run much better these days..
Where as AMZN crash landed from really good customer centric company to quite an ordinary company these days…

 

[newinnov]

I had moved to FK about 3 to 4 years ago…
From 2015 to 2020 I was a heavy , heavy amzn customer… later I found that FK got really improved after Walmart takeover.. since then my major purchases are from FK…
FK was improved a lot from it’s almost fraudulent business practices in the initial stages.. they are run much better these days..
Where as AMZN crash landed from really good customer centric company to quite an ordinary company these days…

While my experience is completely opposite to yours, have seen degradation from 2012-15 era but their flexible policies and customer support keeps me with them.
While flipkart has one major issue- you are left on your own if things goes sideways. Also customer support nowadays is impossible to reach.

 

[ccdc]

one day everything will be devalued.....thanks to tf website....that one day is coming too soon for financial products.....nuclear energy develop ki gayi thi taki usse insaniyat ko labh ho....abhi itne nuclear bombs hai ki puri earth ko hazaro baar destroy kar sakte hai...

 

[SSV]

While my experience is completely opposite to yours, have seen degradation from 2012-15 era but their flexible policies and customer support keeps me with them.
While flipkart has one major issue- you are left on your own if things goes sideways. Also customer support nowadays is impossible to reach.

thats why they say YMMV ...
.
.
.
.
Dont ask who are THEY... 😉