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AMEX Application Submitted, What is next?

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jd123

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I already submitted an application for the new AMEX credit card. The application number is generated. What is next procedure?
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helloworld said:
Update: Got mail after calling customer support and completed VKYC. My new PAN has small font and they have trouble to get data from that, so alternatively used old PAN. Also, they're matching Aadhar address with current address (previous banks cross check with Cibil and of matched, they won't ask anything but here require further proof), completed. Finally, she told me I need to submit some docs (not sure what) which I haven't received any mail, will wait for 24 hours before checking with them. Thanks!
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Upload your Income documents. Check your email below Video kyc upload documents option will be there
 
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helloworld said:
So far these are timeline for my application (first time):

Day1:

- After Cibil, it showed will be approved without income documents (Stage 2).
- After Stage 3, failed to load due to server issue.
- Checked with customer, got resume link in mail.
- Completed Stage 3 again, this time asked for VKYC - done immediately.
- Received mail for VKYC but clicking that link says 'already completed'.

Day2:

- Called customer again for any pending work from my side, said nothing.
- Received a mail saying 'a representative touch with me to collect information or docs'.

.. waiting for that representative call now.
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Message me your reference number. will check and update
 
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helloworld said:
Called customer care and asked about status - She took 15mins. to confirm that they need PAN, Address proof. After confirming from my side that I already shared them in VKYC, she said that is what noted in my application.

Looks like they lost my VKYC, forgot to send mail to upload missing docs (which are none) and sending daily reminder that someone will callme to collect necessary information which didn't happen in 4 days.

Waiting for that representative call..
Click to expand...
Ok brother. Share reference number if you need any help. Can check and get back to you
 
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helloworld said:
My application submitted successfully.
VKYC done (she asked about PAN, Address proof - shared same in that video).
Received test mail to work address.

Next day onwards, getting mails saying 'a representative will touch with me to collect necessary information and documents'

Checked few times with Customer support,
- One person said nothing pending from my side.
- Another, wait for 21 days.
- Another said DOB, Address missing. I said, as part of VKYC those shared. She said, they didn't updated. So, I sent mail with those missing documents.
- Another said will arrange a callback.

Meanwhile, my mail getting these 'a representative will touch with me' mail everyday like SPAM.

I have submitted proper address proof, Income through Online but still it is not completed nor moved for processing.

This is also looks like SBI sprint application, lost somewhere.
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Those are system generated auto emails. Please ignore. You will stop getting them once your application is approved along with documents
 
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helloworld said:
Update: Called again, Said they couldn't captured details through VKYC and couldn't verify details shared through provided email. Have to do VKYC again but the link saying "VKYC completed". Requested for call from backend team 3rd time.

If this is the service that I should expect from AMEX, I might have to re-think again. So far the application process close to SBI Cashback for me, not helping support except status nothing they can do.

Edit:

Got a call, they would like to send a person to collect the documents physically this time. Same like SBI.
Click to expand...
You should have just connected with best banker, he would have helped you. Instead of all this run around.
 
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