What pisses me off the most is that , none of this should be my headache. They implemented a dumb system, people were able to use unique phone numbers to buy more than 10k per card.
I did too , UPTO SEPTEMBER. Cause when people started saying gyftr was now making changes , I also limited my voucher purchases. I basically bought 10k on plat travel and 10k on GC + MRCC combined. That's it , it's actually lesser than 10k per card. And guess what they do, they can my number cause it was used for purchasing voucher with multiple ( my own ) amex cards. I don't understand the logic of their thought process .
Someone taking a credit card needs their pan card linked number to apply for the credit card , they need that very same number for OTP and everything. For HDfc payzapp, we need to login first before we even make any gyftr voucher purchases . They never had a system like that for amex gyftr. That's their mistake . They dint have a warning or a message or any email to user saying " even if you have multiple amex cards, kindly use a unique number for each ". So what would someone who owns multiple cards do ? They do everything for ALL their cards via that ONE NUMBER . That's a daily habit. I don't understand how that would cause internal security issues.
I never use my personal numbers for anyone else's amex card. Yes I used my secondary number for purchasing voucher but that's cause gyftr like a moron linked that number to my other card after my September transaction.
They could have created a login page, they could have created an " add your cards" page, they could have given the option to remove tagged numbers, send email giving a warning that you are doing too many transactions so if you don't reduce or stop your account will get banned.
Instead they just banned.
If someone has any option via which I can escalate this, please please please do help. I'm so pissed off .
