Amex Gyftr Devaluation? Multiple numbers not working

[pslashb]

Tried buying more than 10K Amazon Vouchers from Gyftr yesterday and post 10K all transactions were getting declined after using a different mobile numbers. Can anyone else confirm the same?

Relevant reddit thread:

https://www.reddit.com/r/amexindia/s/NRHaWTE2Ta

Update:

- Multiple folks have confirmed that their transactions are getting decline, so definitely seems to be true.
- Add-On card will be counted as separate card so you might be able to bypass the 10K limit. I will update this post once I am able to test that myself

 

[Umang85]

Wrote an email to gyftr support today. Let's see what they reply with. I want to unlink the cards from my number.

 

[Superxan]

I sent an email to Gyftr to clarify why my transactions on MRCC was failing and this is the response they gave, ridiculous!

Sincere apologies for the delayed response and regret the inconvenience caused. As per an update received from an internal department your transactions did not met our internal security checks hence, it is no longer possible to conduct transactions safely on an Amex website using your registered credentials. As a result, you will be unable to make any further transactions in the future.

I have Amex Trifecta and use MRCC and Gold for buying vouchers, I spend around 6-10k on each card every month on Gyftr (Amazon Pay, Amazon Fresh & other brand vouchers) with two different numbers, one for each card. I dont think I have abused the system and still MRCC card/primary phone number is banned as per their system!

 

[rawK]

I'm curious why are you guys buying vouchers above 10k via gyftr for Amazon?
What am I missing here! I know there's reward multiplier, but is it for completing the platinum travel milestone with maximum reward rate? Or to get 5%+ valueback for all spends via amazonpay?

 

[helloworld]

I'm curious why are you guys buying vouchers above 10k via gyftr for Amazon?
What am I missing here! I know there's reward multiplier, but is it for completing the platinum travel milestone with maximum reward rate? Or to get 5%+ valueback for all spends via amazonpay?

1st priority 2nd one (valueback for all spends via amznpay), which automaically comes with 1st one (milestone benefit).

 

[Aravind P]

I sent an email to Gyftr to clarify why my transactions on MRCC was failing and this is the response they gave, ridiculous!



I have Amex Trifecta and use MRCC and Gold for buying vouchers, I spend around 6-10k on each card every month on Gyftr (Amazon Pay, Amazon Fresh & other brand vouchers) with two different numbers, one for each card. I dont think I have abused the system and still MRCC card/primary phone number is banned as per their system!

Hello.. I also got the same response. What do you plan to do now? This looks like a ban on the account.

 

[cesc007]

Hello.. I also got the same response. What do you plan to do now? This looks like a ban on the account.

What combination has lead to your ban?

 

[rogerthat]

I sent an email to Gyftr to clarify why my transactions on MRCC was failing and this is the response they gave, ridiculous!



I have Amex Trifecta and use MRCC and Gold for buying vouchers, I spend around 6-10k on each card every month on Gyftr (Amazon Pay, Amazon Fresh & other brand vouchers) with two different numbers, one for each card. I dont think I have abused the system and still MRCC card/primary phone number is banned as per their system!

This is getting ridiculous! @Adith was using one phone number for two cards and got banned, you were using different phone number for different cards and got banned. What the hell is Gyftr doing?? I think it is time to get rid of Amex cards. The only place where they were useful was on Gyftr and that too is not working now. It is simply not worth the headache (and annual fees).

 

[nikhilk21]

Perhaps this is already known, but what I realised today after some testing around is that my card was working on the last mobile number which I linked it to.

So if you used multiple phone numbers, think of the last number which you linked the card and the 10k limit will work with that number. This has given me some comfort to know at least in some number it is working.

I agree that there's no way to delink the card. Since I used multiple numbers, my card worked today on a number which is not my primary. Anyone was able to get the card delinked from a number?

 

[Superxan]

Hello.. I also got the same response. What do you plan to do now? This looks like a ban on the account.

I'm not too worried, as I have other legit spends to use MRCC for, which anyway has a lower multiplier (2x) compared to Gold (5x). I will give it some more time and hope they fix their system, as I can see many others are also facing these issues.

 

[gg123]

Update: After 30 days, the number is de-linked.

Here’s how it works:
Consider the case where we have 2 cards and 2 numbers:

• Card_1, Card_2, Number_1, and Number_2

If you make a transaction on Gyftr using Card_1 with Number_1 on December 6, 2024, then Card_1 will be locked to Number_1 for the next 30 days.

Only after 30 days, i.e., on January 5, 2025, will you be able to make a transaction with Card_1 using Number_2.

I was able to make a transaction using my Primary Number this month. It had been locked to my Secondary Number for a couple of months because I kept using it due to failed transactions on my Primary Number.

I am not sure about Addon Cases. I am assuming it is being locked at Card Account level. I have requested a new card stating "lost" as reason so that I'll get a changed number. But it kept failing last month. Some one please comment if AddOn cards are working for you.

I am pretty sure this check is being maintained by Amex and Not Gyftr as Gyftr can't have privileges to lock on Account level.

 

[nikhilk21]

Update: After 30 days, the number is de-linked.

Here’s how it works:
Consider the case where we have 2 cards and 2 numbers:

• Card_1, Card_2, Number_1, and Number_2

If you make a transaction on Gyftr using Card_1 with Number_1 on December 6, 2024, then Card_1 will be locked to Number_1 for the next 30 days.

Only after 30 days, i.e., on January 5, 2025, will you be able to make a transaction with Card_1 using Number_2.

I was able to make a transaction using my Primary Number this month. It had been locked to my Secondary Number for a couple of months because I kept using it due to failed transactions on my Primary Number.

I am not sure about Addon Cases. I am assuming it is being locked at Card Account level. I have requested a new card stating "lost" as reason so that I'll get a changed number. But it kept failing last month. Some one please comment if AddOn cards are working for you.

I am pretty sure this check is being maintained by Amex and Not Gyftr as Gyftr can't have privileges to lock on Account level.

Are you saying that the number gets automatically delinked after 30 days of inactivity? Or did you have to write to Gyftr?

 

[gg123]

Are you saying that the number gets automatically delinked after 30 days of inactivity? Or did you have to write to Gyftr?

Automatically. It's simple check that compares if we used any other number other than what we are currently transacting from in the last 30 days

 

[Adith]

Wanted to give an update after I got my final update.


After so much back and forth and calling out gyftr for their bullshit move , I finally got my main number unbanned. I also was able to successfully make a transaction with the said number on November 30 .

They have given me the following info and have told me to make sure not to do anything different.

Since I have the trifecta : ( I have chosen the card names, gyftr dint )
Gold charge - primary pan linked phone number, personal email id XXXX

MRCC - Different phone number YY and different email id YYYY

Plat Travel - Different phone number ZZ and different email id ZZZZ.


If I use YY phone number and YYYY with MRCC, I SHOULD NOT use that combination with any of my other cards. If I do it, instant ban on both the phone number and email id.

If I want to change the combination, I need to wait 30 days but they dint give any clarification on whether this applies for both the email id and phone number or just phone number. Overall it's been a shitty experience. But I finally got some breathing space.

 

[Yochan]

Wanted to give an update after I got my final update.


After so much back and forth and calling out gyftr for their bullshit move , I finally got my main number unbanned. I also was able to successfully make a transaction with the said number on November 30 .

They have given me the following info and have told me to make sure not to do anything different.

Since I have the trifecta : ( I have chosen the card names, gyftr dint )
Gold charge - primary pan linked phone number, personal email id XXXX

MRCC - Different phone number YY and different email id YYYY

Plat Travel - Different phone number ZZ and different email id ZZZZ.


If I use YY phone number and YYYY with MRCC, I SHOULD NOT use that combination with any of my other cards. If I do it, instant ban on both the phone number and email id.

If I want to change the combination, I need to wait 30 days but they dint give any clarification on whether this applies for both the email id and phone number or just phone number. Overall it's been a shitty experience. But I finally got some breathing space.

but the maximum amount that can be spent is 10k per card right ? then how to achieve 20k on mrcc ?

 

[Umang85]

but the maximum amount that can be spent is 10k per card right ? then how to achieve 20k on mrcc ?

10k Amazon pay coupons. 10k anything else...thats how.
Max 10k limit is for Amazon pay coupons.