Just want to share my experience here for the LIT application. After the initial assessment which seemed like an all clear, I kept on getting the VKYC is pending messages. I first did it last Sunday. (The process in itself even for one time is quite cumbersome as one has to wait on a particular page without doing anything - otherwise it pushes you back in the queue again). The lady took all my details, said it is captured well and you should get further intimation soon. In two hours, I received a message and email saying VKYC is still incomplete.
Then I again did the VKYC via mobile (first time was on laptop) following same method on Wed and again in 1 hour got a message saying VKYC is pending. This time also the lady doing the KYC confirmed everything is captured well. Then I tried calling their customer care but since my phone number isn't having an account, couldn't reach a human voice the first time. After trying again and using some weird combo of options (don't remember that now) somehow reached a human voice. As is the standard response, I was asked to wait for 48 hours - the CC honestly had no clue. Absolutely zero comfort.
Then somehow on Friday morning I got a call from the number - AU Repo Team verification (0141 - 667 - 3200). Trucaller shows this red, so I thought it is an savings account opening call. But the lady said it is from KYC team and asked me to do the Video KYC again. I explained to her, I have already done this twice - once via laptop and other by mobile but it isn't being accepted by your back end. She asked me do it again and said will call in the afternoon post my Video KYC and she will update something. So I followed her advice and did it again - the third time (via laptop) and when she called back, she said it is done now.
I couldn't understand the whole 3 times thing and also what the AU Repo team lady did finally to accept it. If her call hadn't come, I might have been doing this VKYC in an infinite loop every 3 days. The whole process honestly is quite confusing and also frustrating at the same time as one keeps on giving the same VKYC again and again.
Right now it is saying card is getting processed, so keeping fingers crossed. Hopefully has cleared the dreaded VKYC stage.
Wanted to share this experience here as it may be useful to someone who is applying for AU cards and may face this hurdle (my application was entirely online)
A tip: anything more than 5 in the queue during VKYC initiation would make you just stare at the screen for more than 45 mins. Best to then leave immediately and try at some other time where rush may be less. Best queue number to get this done within 30 mins is either 3 or 4 number in the queue.
