Axis Airtel Card cashback blunder.

[Nubar]

I recently got Axis Airtel Card and on generation of statement, I realised that any bill payments done on Airtel App, be it Airtel bills or others, is being counted under 25% category. This means that there is no way to tap into Rs 500 monthly utility bill payment benefit as of now. 🙄

Refer to the screenshot below. The only payment in this month was for my electricity bill of Rs 1595 and cashback shown is Rs 300 whereas it should have been Rs 159.5.



Fellow community members, I would request you to keep above in mind while getting this card or wait till Axis settles these reporting issues with Airtel.

 

[VISHESH_BANSAL]

using card for last 1 yr. in all stmt till this mth, airtel gurgaon is considered for 25%, airtel mumbai is considered for 10%

I do not know from where you are getting "Mumbai" even after Personalize experience is enabled.

Before Enabling Personalize Experience We are getting "Mumbai" after that Airtel Updated its system recently now Personalize Experience is mandatory and we are getting Gurgaon for both payments

 

[VISHESH_BANSAL]

last 2 mths, only airtel payment works in their app. All other payment fails with this app.

As per your previous response you are not able to make Utility Bill payments,
On what basis you are commenting that till this month you got "Mumbai" when are not able to make Utility Payments in last 2 months.
Do not confuse other Members.

You are not able to make Utility Payments because Airtel Made "Personalize your Experience Mandatory"

#Buzz Moment , I can understand

 

[Chaitanya-a]

I do not know from where you are getting "Mumbai" even after Personalize experience is enabled.

Before Enabling Personalize Experience We are getting "Mumbai" after that Airtel Updated its system recently now Personalize Experience is mandatory and we are getting Gurgaon for both payments

Bhai apne ko to ye personalize experience wali chiz ki zarurt hi ni pdi kbi🤣 apne aap hi chl rha h

 

[VISHESH_BANSAL]

Bhai apne ko to ye personalize experience wali chiz ki zarurt hi ni pdi kbi🤣 apne aap hi chl rha h

Allow kar diya hoga Unknowingly Pta nhi laga hoga
Laga hoga koi permission Mang raha hai jaise SMS/Phone aur Allow kar diya hoga

 

[panchabhut]

As per your previous response you are not able to make Utility Bill payments,
On what basis you are commenting that till this month you got "Mumbai" when are not able to make Utility Payments in last 2 months.
Do not confuse other Members.

You are not able to make Utility Payments because Airtel Made "Personalize your Experience Mandatory"

#Buzz Moment , I can understand

last utility payment ia mobile app made on 18th feb, reflected in march stmt. latest utility payment made on 7th apr on chromebook, awaiting stmt. utility payments failing after 18th feb in mobile. from apr-22 to mar-23, all stmts showing both airtel gurgaon and airtel mumbai.
still clueless as to why it works on chromebook android engine but fails on mobile

 

[RajBlr]

Refer My previous post.
I am again repeating enable personalize experience.
You will get a pop for same and enable it.
When you enter in Bill pay section or click electricity you will get pop up for enabling Personalize experience.

Enable it.

Great find and tip as usual Vishesh 👍 👏

 

[Chaitanya-a]

last utility payment made on 18th feb, reflected in march stmt. latest utility payment made on 7th apr on chromebook, awaiting stmt. utility payments failing after 18th feb in mobile. from apr-22 to mar-23, all stmts showing both airtel gurgaon and airtel mumbai

On the other hand, both of my electricity & airtel recharge came under 'Airtel Gurgaon'

 

[VISHESH_BANSAL]

On the other hand, both of my electricity & airtel recharge came under 'Airtel Gurgaon'
View attachment 13854

God Bless you and give courage to fight with Axis Bank if they give 10% for your Airtel Recharge

 

[Chaitanya-a]

God Bless you, to fight with Axis Bank if they give 10% for your Airtel Recharge

Will try with 301 add-on again today. Let's see kya aata hai merchant iss bar.

 

[panchabhut]

@Chaitanya-a will wait to see how the payment made on 7th reflect in stmt. Axis app is showing it as "Airtel 056595" - whatever that means.

 

[VISHESH_BANSAL]

Will try with 301 add-on again today. Let's see kya aata hai merchant iss bar.

As of Now
This "AIRTEL" 25%
and
This "Airtel" 10%

Cancel the txn if You get different name

 

[pprakash11]

Feb 2023 statement.
Whether it is my Airtel Postpaid Bill Payment or LPG Gas Cylinder Booking, everything came AIRTEL GURGAON IN only, got 25% & 10% respectively. They have sorted it out.
No worries @Chaitanya-a even if you got Airtel, GURGAON, IN

 

[pprakash11]

As of Now
This "AIRTEL" 25%
and
This "Airtel" 10%

Cancel the txn if You get different name

I did broadband bill yesterday using my family members new MC Airtel Axis, got "Airtel" only.

 

[pprakash11]

@Chaitanya-a will wait to see how the payment made on 7th reflect in stmt. Axis app is showing it as "Airtel 056595" - whatever that means.

Its not settled yet, after settlement Airtel, GURGAON, IN will reflect.

 

[VISHESH_BANSAL]

Feb 2023 statement.
Whether it is my Airtel Postpaid Bill Payment or LPG Gas Cylinder Booking, everything came AIRTEL GURGAON IN only, got 25% & 10% respectively. They have sorted it out.
No worries @Chaitanya-a even if you got Airtel, GURGAON, IN

Bhai Check Axis Mobile App.

In statement Axis reflect All letters in Capital.
Axis being Axis.
Airtel being Shit

 

[pprakash11]

My transactions done in March- Rs. 941.64 Airtel Postpaid and Rs.1245 for Electricity, all come under Airtel, GURGAON, IN only.

 

[Chaitanya-a]

My transactions done in March- Rs. 941.64 Airtel Postpaid and Rs.1245 for Electricity, all come under Airtel, GURGAON, IN only.

Haan matlab mostly Airtel Gurgaon hi aarha ab but Cashback sahi derha h

 

[pprakash11]

Bhai Check Axis Mobile App.

In statement Axis reflect All letters in Capital.
Axis being Axis.
Airtel being Shit

ye dekho bhai. Axis Internet Banking pe bhi sab same hai. Airtel, GURGAON, IN for both Airtel Postpaid Bill Payment as well as for LPG Booking.

 

[pprakash11]

Haan matlab mostly Airtel Gurgaon hi aarha ab but Cashback sahi derha h

correct.

 

[VISHESH_BANSAL]

correct.

Then a huge round of Applause 👏👏 for Axis and Airtel for solving it.

I hope it is permanent not a temporary glitch.