Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[achaiah13]

Axis Atlas has been devalued!

Dear Customer,​ ​ As part of our constant endeavor to provide you with the best Credit Card experience, we would like to remind you of the following benefits on your card:​ ​ Earn 2 EDGE Miles on every Rs. 100 spent* (1 EDGE Mile = Re. 1) and redeem it across travel and hotel partners via miles/points transfer program.​ ​ ​ ​ ​ Enjoy up to 18 complimentary domestic airport lounge access and up to 12 complimentary international airport lounge access in a year, applicable for guest visits as well*.​ ​ ​ ​ ​ Avail 1% fuel surcharge waiver on fuel transactions between Rs. 400 to Rs. 4000*.​ ​ ​ ​ ​ Enjoy 25% off up to Rs. 800 on dining, all year around, via EazyDiner*.​ ​ While you continue to make the most of your ATLAS Credit Card, we would like to update you regarding a few changes to the features on your Credit Card, effective 20th April 2024:​ ​ Spends on government services, utilities, gold/jewellery, rent, wallet, insurance and fuel will not be eligible for EDGE Miles earn, milestone achievement calculation and Tier evaluation*.​ ​ ​ Earn 5 EDGE Miles for every Rs. 100 spent on TRAVEL EDGE , airlines and hotels up to cumulative transactions of Rs. 2,00,000 per month. Earn 2 EDGE Miles per Rs. 100 spent above cumulative transactions of Rs. 2,00,000 per month*.​ ​ ​ Get up to 10,000 EDGE Miles as milestone benefit on achieving spends milestone:​ ​ ​ ​ Spends Milestone( in Rs.)​ Number of EDGE Miles​ On Rs. 3,00,000 spends​ 2,500​ On Rs. 7,50,000 spends​ Additional 2,500​ On Rs. 15,00,000 spends​ Additional 5,000​ ​ ​ Get up to 5000 EDGE Miles as annual Benefit basis tiers:​ ​ ​ ​ Cardholder tier​ Number of EDGE Miles​ Silver(Base)​ Not Applicable​ Gold​ 2,500​ Platinum​ 5,000​ ​ ​ Total EDGE Miles that can be transferred to partner points in a calendar year will be capped* at 1.5 Lakh in a calendar year.​ ​ ​ All partners under Miles Transfer Program are classified into two groups (Group A & Group B). For redemption, you will be able to transfer:​ ​ ​ ​ a.​ Maximum of 30,000 EDGE Miles to partners in Group A.​ ​ ​ b.​ Maximum of 1,20,000 EDGE Miles to partners in Group B.​ ​ ​ ​ ​ ​ Airport Meet & Assist, airport transfer and 24*7 complimentary concierge services will be discontinued.​ ​ ​ ​ ​ ​

 

[meumangarora]

Anyone who's edge rewards got unblocked after submitting invoices????

Yes. Mine got unblocked.

 

[D7162]

Sab log mail karo aaj.. Devaluation k chalte hame transfer karna hai bol k jldi unblock karne ko bolo sab

 

[HumorSimpson]

Hope Axis resolves this unnecessary drama and smoothen their process. I have recently applied for Atlas and got approved, watching this thread.

It resolved it with devaluation. Now no more using their cards and no more proofs.

 

[vseera]

Sab log mail karo aaj.. Devaluation k chalte hame transfer karna hai bol k jldi unblock karne ko bolo sab

I have been mailing ever 2 days. Every mail they send keeps saying 3-4 days for resolution. Ab to devaluation bhi ho gaya - I am hoping for some action by tomorrow otherwise will be mailing them again.

 

[Riva]

Axis Atlas has been devalued!

​

​ ​ Dear Customer,​ ​ As part of our constant endeavor to provide you with the best Credit Card experience, we would like to remind you of the following benefits on your card:​ ​ ​ Earn 2 EDGE Miles on every Rs. 100 spent* (1 EDGE Mile = Re. 1) and redeem it across travel and hotel partners via miles/points transfer program.​ ​ ​ ​ ​ Enjoy up to 18 complimentary domestic airport lounge access and up to 12 complimentary international airport lounge access in a year, applicable for guest visits as well*.​ ​ ​ ​ ​ Avail 1% fuel surcharge waiver on fuel transactions between Rs. 400 to Rs. 4000*.​ ​ ​ ​ ​ Enjoy 25% off up to Rs. 800 on dining, all year around, via EazyDiner*.​ ​ While you continue to make the most of your ATLAS Credit Card, we would like to update you regarding a few changes to the features on your Credit Card, effective 20th April 2024:​ ​ ​ ​ Spends on government services, utilities, gold/jewellery, rent, wallet, insurance and fuel will not be eligible for EDGE Miles earn, milestone achievement calculation and Tier evaluation*.​ ​ ​ Earn 5 EDGE Miles for every Rs. 100 spent on TRAVEL EDGE , airlines and hotels up to cumulative transactions of Rs. 2,00,000 per month. Earn 2 EDGE Miles per Rs. 100 spent above cumulative transactions of Rs. 2,00,000 per month*.​ ​ ​ Get up to 10,000 EDGE Miles as milestone benefit on achieving spends milestone:​ ​ ​ ​ ​ Spends Milestone( in Rs.)​ Number of EDGE Miles​ On Rs. 3,00,000 spends​ 2,500​ On Rs. 7,50,000 spends​ Additional 2,500​ On Rs. 15,00,000 spends​ Additional 5,000​ ​ ​ Get up to 5000 EDGE Miles as annual Benefit basis tiers:​ ​ ​ ​ ​ Cardholder tier​ Number of EDGE Miles​ Silver(Base)​ Not Applicable​ Gold​ 2,500​ Platinum​ 5,000​ ​ ​ Total EDGE Miles that can be transferred to partner points in a calendar year will be capped* at 1.5 Lakh in a calendar year.​ ​ ​ All partners under Miles Transfer Program are classified into two groups (Group A & Group B). For redemption, you will be able to transfer:​ ​ ​ ​ ​ a.​ Maximum of 30,000 EDGE Miles to partners in Group A.​ ​ ​ b.​ Maximum of 1,20,000 EDGE Miles to partners in Group B.​ ​ ​ ​ ​ ​ Airport Meet & Assist, airport transfer and 24*7 complimentary concierge services will be discontinued.​ ​ ​ ​ ​ ​ ​

Can someone pls mention the difference?
I do not have the card so am not aware of the difference.

 

[HumorSimpson]

I do not have the card so am not aware of the difference.

Why do you want to feel the pain of a non existent disease ?
CC - @DocFixIt

 

[Riva]

Why do you want to feel the pain of a non existent disease ?
CC - @DocFixIt

Haa.. so very true..

 

[kapsshah42]

Has anyone who has their points redemption blocked asked for allowing redemption of magnus burgundy atleast?Devaluation is round the corner.

 

[laser00]

Has anyone who has their points redemption blocked asked for allowing redemption of magnus burgundy atleast?Devaluation is round the corner.

No, who and how to ask?

 

[vseera]

We wish to inform you that, as per the update received on your inquiry, we have reviewed your documents, and your Edge account will be unblocked within 3 days.

Update email received today after I sent them another stinker today. Not sure why the wait for 3 days, but at least it's unblocked.

Lessons learnt:

1. Don't keep any miles/rewards in your account, keep transferring them whenever accrued as there is no limit on redemption transactions.
2. Don't trust Axis
3. Don't trust Axis
4. Close Magnus
5. Dont trust Axis
6. Close Vistara Infinite before renewal
7. Never do any business with Axis
8. Close Atlas if further devalued or if this thing happens again

Also, I just applied for the Yes Bank Marquee card yesterday and so I am looking forward to putting my online spends on that!

 

[laser00]

Update email received today after I sent them another stinker today. Not sure why the wait for 3 days, but at least it's unblocked.

Lessons learnt:

1. Don't keep any miles/rewards in your account, keep transferring them whenever accrued as there is no limit on redemption transactions.
2. Don't trust Axis
3. Don't trust Axis
4. Close Magnus
5. Dont trust Axis
6. Close Vistara Infinite before renewal
7. Never do any business with Axis
8. Close Atlas if further devalued or if this thing happens again

Also, I just applied for the Yes Bank Marquee card yesterday and so I am looking forward to putting my online spends on that!

What did you send in the email? I am still waiting for the unblock email. All I get is we need more time of 05 days and internal interaction is initiated.

 

[sharad131]

I think Bank's strategy is straight and simple. They will keep on lingering on reverting on the invoices submitted till near to April 20. This way they will be able to restrict the redemptions.

 

[S D S]

This is same with most of us, as we are not pulling Drishyams here.
Even I am thinking to move away from Axis for salary account.

Axis is my main account, it will be painful to move everything 😓

 

[D7162]

Update email received today after I sent them another stinker today. Not sure why the wait for 3 days, but at least it's unblocked.

Lessons learnt:

1. Don't keep any miles/rewards in your account, keep transferring them whenever accrued as there is no limit on redemption transactions.
2. Don't trust Axis
3. Don't trust Axis
4. Close Magnus
5. Dont trust Axis
6. Close Vistara Infinite before renewal
7. Never do any business with Axis
8. Close Atlas if further devalued or if this thing happens again

Also, I just applied for the Yes Bank Marquee card yesterday and so I am looking forward to putting my online spends on that!

What were your transaction ? They asked me to wait for 3 days more for internal request process

 

[vseera]

What did you send in the email? I am still waiting for the unblock email. All I get is we need more time of 05 days and internal interaction is initiated.

What were your transaction ? They asked me to wait for 3 days more for internal request process

In the emails, I had written a bit sarcastically, something like now that the devaluation is done, can Axis please stop playing games and restore my Edge account and that I was getting tired of all this. It wasn't outright rude but definitely let them know that I am upset. And I kept following up every 2 days.

For transactions, I had traveled a LOT since November, so a lot of them were straight stays in Accor hotels - I sent them the invoices as well as the Accor dashboard showing all my stays and status. Plus a bunch of Airline tickets in my name, etc.

To be honest, as all of my spends were genuine, I was and am legit pissed off by such action by them. My edge account still hasn't been unblocked but I will wait 3 days before I follow up now.

 

[Deleted member 9785]

Axis hai to mumkin hai

 

[HumorSimpson]

Axis hai to mumkin hai

Treats customers like pumpkin 🎃

 

[ilovecreditcards]

Mine was unblocked today. As mentioned they did unblock it in 5 working days but after repeated follow ups and emails.

 

[sharad131]

Mine was unblocked today. As mentioned they did unblock it in 5 working days but after repeated follow ups and emails.

Did they informed you via call/email that it is unblocked or you just noticed that yourself by logging in.