Axis bank upgrade of cards through customer care is stopped

[Sai Ganesh]

Team,

Most of you know that if we use an axis bank credit card for 3 or more months , we can upgrade to other card by calling through customer care.

Meanwhile , I am trying to upgrade one of my axis bank credit card through customer care from Tuesday (2/8/22) and they were keep on informing that due to some technical issue we can't upgrade the card.

Today I called the customer care , they said RBI has asked axis bank to stop taking requests from phone banking and if we require any new cards we have to apply through branch or net banking or mobile app.

@TechnoFino @anirbanm Can you please confirm the same by asking your resources and inform us.

 

[Lakshya Mahani]

Say u need to contact customer care person then it will proceed

Thanks.

 

[Lakshya Mahani]

What if i call from unregistered number,then what do i have to do?
as i can't access the registered number.

 

[gabu]

If you want to avoid 1860 chargeable no from airtel/vi/bsnl then try 02267987700 --- option 2--- option 3 ---- option 9

 

[raj007]

My brother has Flipkart and Myzone card. He wants Axis Vistara Base. He called c.care but she denied she said option not coming and u have to apply through axis website.
Have anyone faced this recently??

 

[skvignesh]

My brother has Flipkart and Myzone card. He wants Axis Vistara Base. He called c.care but she denied she said option not coming and u have to apply through axis website.
Have anyone faced this recently??

Make sure card is 3m old and try again after sometime with another agent...

 

[raj007]

Make sure card is 3m old and try again after sometime with another agent...

1.5 year old. Not tried with other agent.

 

[Lakshya Mahani]

dont forgot to share your experience👍

I just called customer care, he straightway denied to issue airtel cc, even though the existing limit on fk axis is 4.62 lakhs.
He told me to apply through website, but i guess no option of airtel axis card is shown.
i Tried with airtel app, there too i was not able to apply.
What can i do, kindly guide if anyone has some idea over this.

 

[Revitup]

My brother has Flipkart and Myzone card. He wants Axis Vistara Base. He called c.care but she denied she said option not coming and u have to apply through axis website.
Have anyone faced this recently??

Yes, Ask them which cards are being shown.
I wanted Vistara Infinite but it wasn't showing, even Reserve was showing up in the system but not Vistara.

 

[raj007]

If it was not showing then how did u apply club vistara infinite?

Yes, Ask them which cards are being shown.
I wanted Vistara Infinite but it wasn't showing, even Reserve was showing up in the system but not Vistara.

 

[Revitup]

If it was not showing then how did u apply club vistara infinite?

I did not, will do it offline later.

 

[Deleted member 5552]

I have Freecharge credit card and 3 months old card. I called customer care to issue Flipkart credit card, he checked whether any offer is there and denied by saying that Freecharge Card is not eligible for such upgrades. I again called another executive and she told me without checking that my card is not eligible as I hold freecharge credit card. I don't know how will I get an upgraded card 🤔🙃

 

[CMGCMG is verified member.]

I have Freecharge credit card and 3 months old card. I called customer care to issue Flipkart credit card, he checked whether any offer is there and denied by saying that Freecharge Card is not eligible for such upgrades. I again called another executive and she told me without checking that my card is not eligible as I hold freecharge credit card. I don't know how will I get an upgraded card 🤔🙃

Have you tried applying for flipkart card?

Error

 

[Deleted member 5552]

Have you tried applying for flipkart card?

Error

No, If I apply through the link it will be considered as fresh application??

 

[Deleted member 5552]

No, If I apply through the link it will be considered as fresh application??

Have you tried applying for flipkart card?

Error

Any chances for instant approval??

 

[CMGCMG is verified member.]

Any chances for instant approval??

Less than 10%.

 

[CMGCMG is verified member.]

No, If I apply through the link it will be considered as fresh application??

It will be a fresh application. Cibil enquiry will be there. They may or may not ask for documents or have physical verification.

 

[Deleted member 5552]

It will be a fresh application. Cibil enquiry will be there. They may or may not ask for documents or have physical verification.

Ok

 

[raj007]

Can anyone confirm they stopped issuing any new card on call?

 

[skvignesh]

Yes they are giving excuses.. one time i even filled online upgrade form and verified but still i didn't got any service request for it and it didn't processed...

Even they can trace the upgrade request..

Can anyone confirm they stopped issuing any new card on call?

 

[raj007]

Yes they are giving excuses.. one time i even filled online upgrade form and verified but still i didn't got any service request for it and it didn't processed...

Even they can trace the upgrade request..

On online chat the said they do not do on online chat. I called c care they once said Vistara base can't be upgraded over call. Another time when I called they said they have stopped issuing new cc on call.