Axis bank upgrade of cards through customer care is stopped

[Sai Ganesh]

Team,

Most of you know that if we use an axis bank credit card for 3 or more months , we can upgrade to other card by calling through customer care.

Meanwhile , I am trying to upgrade one of my axis bank credit card through customer care from Tuesday (2/8/22) and they were keep on informing that due to some technical issue we can't upgrade the card.

Today I called the customer care , they said RBI has asked axis bank to stop taking requests from phone banking and if we require any new cards we have to apply through branch or net banking or mobile app.

@TechnoFino @anirbanm Can you please confirm the same by asking your resources and inform us.

 

[CMGCMG is verified member.]

i have upgrade requested through web chat 6th Aug and aproved 10th privillege to vistara infinite now mobile app showing vistara card despatch details is recieved

What is your CL on privilege?

 

[Shabeer]

7L

 

[CMGCMG is verified member.]

Had a web chat with axis and they confirmed that they are not taking the request to upgrade as per a RBI guidelines dated August 6th (can't find it)

 

[BMR]

Guys,

Is there any way to apply for a 2nd axis card without hitting the cibil enquiry ?

Chat agent says that I should apply online , but there will be a hard cibil enquiry. I am trying to avoid that.

 

[jeat001]

Guys,

Is there any way to apply for a 2nd axis card without hitting the cibil enquiry ?

Chat agent says that I should apply online , but there will be a hard cibil enquiry. I am trying to avoid that.

If you are getting pre-approved offer then there will be no CIBIL enquiry else there will be at least one enquiry every time once we apply. Be it online or offline.

 

[Sai Ganesh]

@shabeer can you please let us know the secret which allows you to upgrade the card , as i am trying through chat and phone banking , getting the same reply as RBI stopped this service.

 

[CMGCMG is verified member.]

@shabeer can you please let us know the secret which allows you to upgrade the card , as i am trying through chat and phone banking , getting the same reply as RBI stopped this service.

They are not taking the requests now. Tried via call, web chat, email(contact form), and pno. All of them mentioned some RBI directive.

We would like to inform you as per RBI directives all Credit Card Conversion request is be stopped with effect from 6th August 2022.

 

[praneet167]

I tried to get my card upgraded today via the chat option and they said that due to some internal system glitch they are not accepting card upgrade requests. also, no ETA on when the issue will be resolved.

 

[Deleted member 5552]

I tried to apply via chat. The refused the request and said sorry for the inconvenience. The reason is RBI's new guidelines 🙃

 

[Sai Ganesh]

Team , I got an update on this , when i spoke to customer care agent today , he said they have started to take requests for upgrade from 10th October , go run and make use of it if needed 😀😀😀😀

 

[SunnyM]

Team , I got an update on this , when i spoke to customer care agent today , he said they have started to take requests for upgrade from 10th October , go run and make use of it if needed 😀😀😀😀

Are we a able to apply for axis add on credit card also like before ?

 

[Sai Ganesh]

Are we a able to apply for axis add on credit card also like before ?

not sure on this ,

Team if anyone gives a request for upgrade and if customer care takes the request , kindly update here.

 

[Taicu819]

Are we a able to apply for axis add on credit card also like before ?

No they haven't resumed sourcing add on card. Confirmed by customer care.

 

[skvignesh]

Team , I got an update on this , when i spoke to customer care agent today , he said they have started to take requests for upgrade from 10th October , go run and make use of it if needed 😀😀😀😀

Can I keep old card also?

 

[shubham0976]

Team , I got an update on this , when i spoke to customer care agent today , he said they have started to take requests for upgrade from 10th October , go run and make use of it if needed 😀😀😀😀

can anyone confirm this?

 

[Taicu819]

can anyone confirm this?

Yes they have started this. But weirdly only by calling them and not through chat.

 

[skvignesh]

can anyone confirm this?

Yes they are doing it.

Yes they have started this. But weirdly only by calling them and not through chat.

Can I keep old card also and get new one using shared limit?

 

[Sai Ganesh]

Yes they have started this. But weirdly only by calling them and not through chat.

S bro right.

 

[Sai Ganesh]

Yes they are doing it.


Can I keep old card also and get new one using shared limit?

S bro sure. Eg ., if u have flipkart credit card with any limit , u can call customer care and ask for Airtel CC and the limits will be merged or shared.

 

[Lakshya Mahani]

S bro sure. Eg ., if u have flipkart credit card with any limit , u can call customer care and ask for Airtel CC and the limits will be merged or shared.

Can we get airtel card on the basis of Flipkart card with limit 4.6 lakhs by just calling them?