Axis bank upgrade of cards through customer care is stopped

[Sai Ganesh]

Team,

Most of you know that if we use an axis bank credit card for 3 or more months , we can upgrade to other card by calling through customer care.

Meanwhile , I am trying to upgrade one of my axis bank credit card through customer care from Tuesday (2/8/22) and they were keep on informing that due to some technical issue we can't upgrade the card.

Today I called the customer care , they said RBI has asked axis bank to stop taking requests from phone banking and if we require any new cards we have to apply through branch or net banking or mobile app.

@TechnoFino @anirbanm Can you please confirm the same by asking your resources and inform us.

 

[CMGCMG is verified member.]

On online chat the said they do not do on online chat. I called c care they once said Vistara base can't be upgraded over call. Another time when I called they said they have stopped issuing new cc on call.

Try chatting with customer care

Axis Support - Customer Support - Axis Bank

Connect with Axis Bank's Insta Services. Explore our FAQs/Queries to get instant answers to your queries

application.axisbank.co.in

 

[raj007]

Try chatting with customer care

Axis Support - Customer Support - Axis Bank

Connect with Axis Bank's Insta Services. Explore our FAQs/Queries to get instant answers to your queries

application.axisbank.co.in

View attachment 6075

Tried online chat but denied to issue. They said can't issue new cards over chat, you need to call c care.

 

[CMGCMG is verified member.]

Tried online chat but denied to issue. They said can't issue new cards over chat, you need to call c care.

When did you chat with them? They stopped due to some RBI issue. But, someone has mentioned that axis restarted it.

 

[raj007]

When did you chat with them? They stopped due to some RBI issue. But, someone has mentioned that axis restarted it.

I think 4-5 days ago

 

[skvignesh]

Tried Now, they approved instantly. Card setup option was showing inside..

New process we have to fill online form..

Make sure you say I need existing card ACTIVE, also Use different reward system cards (FK axis CASHBACK to Axis Myzone EDGE POINTS)..

Cus care number - 18004190072 (have to wait few mins to connect agent)

 

[SJ13]

Tried Now, they approved instantly. Card setup option was showing inside..

New process we have to fill online form..

Make sure you say I need existing card ACTIVE, also Use different reward system cards (FK axis CASHBACK to Axis Myzone EDGE POINTS)..

Via call you get the card instantly Really?

 

[skvignesh]

Via call you get the card instantly Really?

yup check images... within few mins..

 

[card_enthusiast]

Yeah Axis restarted to issue card over CC call.. before diwali 1st Nov applied for magnus via there online interface had a physical kyc nxt day.. provided all the documents.. also already having 2 axis cards with 5+lac limit.. still denied for the card when I enquire about it a week later over a chat..
Then immediately tried via CC call to issue for magnus.. it was generated immediately however now they send a consent message but its a superb relief from axis..

 

[jack333]

I just called customer care, he straightway denied to issue airtel cc, even though the existing limit on fk axis is 4.62 lakhs.
He told me to apply through website, but i guess no option of airtel axis card is shown.
i Tried with airtel app, there too i was not able to apply.
What can i do, kindly guide if anyone has some idea over this.

They are now not giving airtel and ace cards easily as people have looted huge cashbacks from them

 

[Deleted member 5552]

Via call you get the card instantly Really?

I applied Flipkart card on the basis of Ace card through call. Card number generated instantly. 6 days gone, both cards are pending to dispatch 😞

 

[EINSTEIN]

Tried Now, they approved instantly. Card setup option was showing inside..

New process we have to fill online form..

Make sure you say I need existing card ACTIVE, also Use different reward system cards (FK axis CASHBACK to Axis Myzone EDGE POINTS)..

Cus care number - 18004190072 (have to wait few mins to connect agent)

Which online form?

 

[skvignesh]

Which online form?

They will send LINK via message...check images

 

[EINSTEIN]

They will send LINK via message...check images

I called burgundy support today and they said they can’t upgrade over call

 

[skvignesh]

I called burgundy support today and they said they can’t upgrade over call

Try this number 18004190072, even i Already filled form using axis select they didn't process on Oct...

Yesterday I tried again with fl axis they processed instantly..


May try after sometime or with different agent

 

[Akshay9512]

I called burgundy support today and they said they can’t upgrade over call

This is most useless Service. They could never help

 

[EINSTEIN]

Try this number 18004190072, even i Already filled form using axis select they didn't process on Oct...

Yesterday I tried again with fl axis they processed instantly..


May try after sometime or with different agent

The number that you have mentioned is invalid

 

[SunnyM]

The number that you have mentioned is invalid

Its not

 

[EINSTEIN]

Its not

My apologies some issue with Airtel I guess
Now working

 

[EINSTEIN]

Try this number 18004190072, even i Already filled form using axis select they didn't process on Oct...

Yesterday I tried again with fl axis they processed instantly..


May try after sometime or with different agent

Had a 30 min long call they explained each and every feature fees etc and in conclusion they cannot upgrade my Magnus to either Reserve or Vistara Infinite. Epic waste of time.

 

[ARV]

Had a 30 min long call they explained each and every feature fees etc and in conclusion they cannot upgrade my Magnus to either Reserve or Vistara Infinite. Epic waste of time.

Same here and asked me to apply a fresh application