ilovecreditcards
TF Buzz
I hold 40,946 EDGE Miles. However, 15000 are blocked and not available for redemption. Anyone has an idea why this has happened? Attaching a screenshot below
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Axis Atlas Axis EDGE MILES partly blocked
- Thread starter ilovecreditcards
- Start date
- Replies 165
- Views 5K
Solution
This has been solved by the Axis team! Resolving this thread.
Transfer the maximum allowed and then transfer the rest in the second attempt
If there are no miles left for the second attempt then maybe axis has blocked part of your miles and maybe asking for invoices.
You need to phone customer care premium support to find out why part of the miles are not accessible
You need to phone customer care premium support to find out why part of the miles are not accessible
Seeing this same issue. In my case, 10000 Edge miles seem to inaccessible for no reason. Has anyone figure out the reason or solution?
Like everyone, account was blocked in March and subsequently unblocked after sharing invoices. Maybe its the start of another month long Axis saga.
Like everyone, account was blocked in March and subsequently unblocked after sharing invoices. Maybe its the start of another month long Axis saga.
money'r_dekha_nai
TF Buzz
Same. Milestone miles (2500) seem to be inaccessible.
I see another thread as well: https://www.technofino.in/community/threads/difference-between-edge-miles-and-atlas-miles.28102/ (maybe mods can merge them)
I see another thread as well: https://www.technofino.in/community/threads/difference-between-edge-miles-and-atlas-miles.28102/ (maybe mods can merge them)
Any communication going on asking invoice copy for this 10k worth edge miles?
Axis Bank storing some of our Edge Rewards for rainy day lol
Looks like a common glitch lets see
Already being discussed here:
www.technofino.in
Admin, please merge if possible.
Axis Atlas - Difference between Edge Miles and Atlas Miles?
Encountered a weird issue today. I had 19984 Edge Miles. Strangely, it allowed me transfer of only 10k miles to Accor. Now when I am trying to transfer the rest, it is not even allowing me to select the Atlas Card. On inspection, the following screenshot is shown. So how come my Edge Miles are...
www.technofino.in
Admin, please merge if possible.
I do that at every 5k edge miles.
Strange tech by axis.
I have 3434 edge miles but showing only 434 only.
But when i try to swipe full 434 its showing 900 points to transfer . How swipe increased points.
Those whose less points showing, try to manually swipe the dot and see magic
I have 3434 edge miles but showing only 434 only.
But when i try to swipe full 434 its showing 900 points to transfer . How swipe increased points.
Those whose less points showing, try to manually swipe the dot and see magic
What did premium experience reply on email and customer care say on phone?
ashishloya
TF Buzz
Have been struggling with this issue along with 4549 error since two weeks. As per CC executive of traveledge this is an issue from Axis Bank side since last year December and they are trying to get it solved since then. When i contacted Axis Bank CC executive, as per them there is no issue ongoing and miles are correct in the account. They are just passing the buck with no responsbility taken from either side. Try to redeem the allowed Edge miles and there will be high chances to encounter 4549 error (attached pic) when you try to redeem again.
Attachments
ashishloya
TF Buzz
Welcome to the Club! 🤣. Now raise a ticket and call CC executive to escalate the ticket by sharing reference number. Keep calling them once a day (in my experience it takes 3 days to take action on it) until one fine day it will allow to redeem miles! Once you redeem miles again repeat the drill. 😒
By the way 4509 is just a variant name of COVID number 4549 😆
vghosh1975
TF Buzz
Had all the same issues... same error messages as well. This started almost a month ago. Couldn't even access the redemption portal at first then after trying every day for a few days managed to log in and was able to access 11100 miles (i had 16157miles) and transfer it to Vistara. Couldn't access 5000 miles. Made multiple calls to the call center which ended up with the calls dropping. So I left it at that.
The next issue was that my online PPF account couldn't be accessed.. The ECS failed as well. Then my RM visited my residence for some other bank work and he got on a call with Customer service. This time they said that there was a technical glitch with ONLY my account and assured me that it would be unblocked in the next 5 hours. Obviously that didn't happen. I called the Toll free number again 3 days later...was once again told that it would be resolved in 4-5 working days (today is the 3rd working day and it's not working) My PPF account is inaccessible as well with the error message stating "Internal Server Error" and this apparently can only be sorted out at the branch office!!!
I have transferred so many thousands of points to my Krisflyer Account before May so can't understand what the issue is and even stranger is the way the service team on the phone seems so clueless!!
The best part is that I got the Atlas card because of its boast that their loyalty programme was one of the best...and now (I think in March-April) they came out with a whole new set of limitations /capping of miles transfer of miles for certain airlines like Singapore Airlines etc...What is the point of using this card if we cannot transfer it to whichever airline we use??
Will be obliged if I am notified if anyone facing these issues gets their problem resolved!
The next issue was that my online PPF account couldn't be accessed.. The ECS failed as well. Then my RM visited my residence for some other bank work and he got on a call with Customer service. This time they said that there was a technical glitch with ONLY my account and assured me that it would be unblocked in the next 5 hours. Obviously that didn't happen. I called the Toll free number again 3 days later...was once again told that it would be resolved in 4-5 working days (today is the 3rd working day and it's not working) My PPF account is inaccessible as well with the error message stating "Internal Server Error" and this apparently can only be sorted out at the branch office!!!
I have transferred so many thousands of points to my Krisflyer Account before May so can't understand what the issue is and even stranger is the way the service team on the phone seems so clueless!!
The best part is that I got the Atlas card because of its boast that their loyalty programme was one of the best...and now (I think in March-April) they came out with a whole new set of limitations /capping of miles transfer of miles for certain airlines like Singapore Airlines etc...What is the point of using this card if we cannot transfer it to whichever airline we use??
Will be obliged if I am notified if anyone facing these issues gets their problem resolved!
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