Axis Magnus - Gyftr Issue on Yatra Voucher

[Yaswanth]

Hi - Yesterday I tried booking flight tickets from Yatra using gyftr vouchers but unfortunately i could able to use only one voucher.

Under Important Instructions its shown as 3 vouchers can be used in one bill



When i applied 2nd voucher it didn't accept. When i called Gyftr customer service they said multiple vouchers can be used only in Offline. I asked them where is it mentioned then they said its under point 13 in T&C.


From that time i am trying to reach to customer service of Yatra for which i am not getting any response.

Can anyone suggest how to get this fixed

 

[Theo]

Are you using two vouchers of different denominations? If yes then I have faced the same problem. However, if you use 2-3 vouchers of the same denomination it works. I have anyways stopped using Yatra vouchers prefer to book through travel edge....

 

[Yaswanth]

Yes i tried different denomination vouchers

 

[anotheruser]

What is offline mode in yatra?

 

[prabhuk]

This happened with me as well for a booking and I had to remove the promo code for a transaction that uses gift voucher.

After adding one voucher I was able to click on add voucher and add one more till I added 3 vouchers.

 

[prabhuk]

I had to pay about 900-1000 extra for the flight ticket to do it on Yatra instead of travel edge due to convenience charges.

3000 voucher = 180 * 10 = 1800 reward points
1595 = 95 reward points

Effectively 1895 reward points and let’s say max value is Rs 1 per point = 1895

If I did the same transaction on travel edge

Fare = 3800
Reward points = 228 * 5 = 1140 points

By paying 900 convenience fee it didn’t actually make sense, I thought we can apply the promo that brought the price to 3800 removing convenience fee and brought the gift vouchers and then realised it doesn’t work that way so no option as gift voucher can’t be cancelled hence used Yatra.

Hope this helps.

 

[AJ-]

This happened with me as well for a booking and I had to remove the promo code for a transaction that uses gift voucher.

After adding one voucher I was able to click on add voucher and add one more till I added 3 vouchers.

did you purchase the voucher from gyftr?

 

[thedator]

So Yatra charges convenience fees where as travel edge does not?
And 900 seems excessive as fees for a 3500 booking. Yatra is looting nicely.

 

[prabhuk]

did you purchase the voucher from gyftr?

Yes it was from GYFTR

 

[prabhuk]

So Yatra charges convenience fees where as travel edge does not?
And 900 seems excessive as fees for a 3500 booking. Yatra is looting nicely.

Traveledge doesn’t charge convenience fee on bookings, Yatra charges and there are coupons to get the fee off but when we combine GYFTR Yatra voucher the coupons are not applicable and we should pay the entire amount.

 

[Harry1]

Traveledge doesn’t charge convenience fee on bookings, Yatra charges and there are coupons to get the fee off but when we combine GYFTR Yatra voucher the coupons are not applicable and we should pay the entire amount.

Why 900 fee? Usually it is 300-350. Was it international flight?

 

[prabhuk]

Why 900 fee? Usually it is 300-350. Was it international flight?

Just checked my bad it was number of travellers X 300 and in my case it was 2 travellers so 600 if 3 passengers will be 900.

 

[Sk123]

This happened with me as well for a booking and I had to remove the promo code for a transaction that uses gift voucher.

After adding one voucher I was able to click on add voucher and add one more till I added 3 vouchers.

Were you using vouchers of the same denomination, or different ones?
I tried to combine 2500+500 and it didn't go through.

 

[prabhuk]

I had to pay about 900-1000 extra for the flight ticket to do it on Yatra instead of travel edge due to convenience charges.

3000 voucher = 180 * 10 = 1800 reward points
1595 = 95 reward points

Effectively 1895 reward points and let’s say max value is Rs 1 per point = 1895

If I did the same transaction on travel edge

Fare = 3800
Reward points = 228 * 5 = 1140 points

By paying 900 convenience fee it didn’t actually make sense, I thought we can apply the promo that brought the price to 3800 removing convenience fee and brought the gift vouchers and then realised it doesn’t work that way so no option as gift voucher can’t be cancelled hence used Yatra.

Hope this helps.

Same denomination @Sk123 screenshot here 3x1000

 

[maynigam]

Yatra and gyftr is totally messed up. They have weird t&c. I wanted to book a ticket with 8k so I purchased 5+2+1k vouchers. But the yatra app is not allowing me to Club these vouchers.
After a few calls to gyftr, they pointed me to sone hidden t&c that different denominations cannot be clubbed.
Even though this is a very important condition, they did to mention it in the “most important terms” section due to “space constraints” according to customer support.
Utter nonsense. I ended up paying 1.5k extra bcz you cannot avail any promos while using vouchers and yatra charges a high convenience fee. I am also left with a 2k and 1k voucher which is practically useless for me!

 

[sam4]

Yatra and gyftr is totally messed up. They have weird t&c. I wanted to book a ticket with 8k so I purchased 5+2+1k vouchers. But the yatra app is not allowing me to Club these vouchers.
After a few calls to gyftr, they pointed me to sone hidden t&c that different denominations cannot be clubbed.
Even though this is a very important condition, they did to mention it in the “most important terms” section due to “space constraints” according to customer support.
Utter nonsense. I ended up paying 1.5k extra bcz you cannot avail any promos while using vouchers and yatra charges a high convenience fee. I am also left with a 2k and 1k voucher which is practically useless for me!

Contact yatra customer care. They will help you in redeeming different denomination voucher in single order.

 

[bhavyegoelbhavyegoel is verified member.]

Mail Yatra that you have vouchers with you. They will refund the amount back to your card account.

 

[maynigam]

Mail Yatra that you have vouchers with you. They will refund the amount back to your card account.

Hi. Do you have experience with this? GYFTR absolutely refused to do this. They said that Yatra has refused.

 

[Morpheusarch]

I think they don't allow you to use vouchers of different denominations for the same booking. I had booked a flight from yatra a month back using 3 vouchers of 2000 each and it went through nicely.

 

[BatmanDad]

I just found this thread while searching for something and I thought this would be the best place to post this.

Seems like yatra has removed gift voucher option from their payments page? Cuz while booking a flights, I was gonna be applying the coupon, and there was no option to put it in....