daemontools1
TF Buzz
Hello there!
Allow me to share with you my review of the Axis Bank Magnus Meet and Greet Service.
Recently, I had the pleasure of flying from Bangalore to Delhi using Vistara Business Class, thanks to a complementary ticket I received via my Axis Bank VI card. As I had a significant amount of luggage with me - five pieces totaling approximately 60 kg in weight - I opted to utilize the Meet and Greet Service, which provides a porter at both airports.
Here's a timeline of events:
Flight Date and Time: April 28th, 7:40 PM
April 25th: Booked Meet and Greet service for both Delhi and Bangalore airports.
April 26th: Called the Axis Bank concierge to confirm my booking. I was informed that my request was still being processed, and I would receive confirmation no sooner than 24 hours before departure.
April 27th, 10 PM: Contacted the concierge once again for an update. They confirmed that the service had been confirmed for Delhi, but not yet for Bangalore. They assured me that it would be done by midnight and I would receive details by morning.
April 28th, 8 AM: Followed up with the concierge, who promised to call me back within the hour with more information.
April 28th, 11 AM: Still no call, no confirmation, and feeling increasingly anxious about my luggage. I contacted the concierge once again and was assured that I would receive a callback within the hour.
April 28th, 1 PM: Still no response, and my anxiety levels were rising. I called the concierge again, and they informed me that they were waiting for a response from the vendor. Again, I was promised a callback.
April 28th, 4 PM: I was frustrated and upset, having received no confirmation or callback. I decided to book a cab and head to the airport. Sadly, due to the concierge's lack of communication, I would be forced to handle my luggage on my own.
April 28th, 5 PM: While en route to the airport, I received a call from the Meet and Greet Service Provider at the Bangalore airport, informing me that they were waiting for me and asking about my ETA and cab number. This was a pleasant surprise after the ordeal with the concierge.
April 28th, 6 PM: Upon arrival, I was greeted by three individuals who located my cab and swiftly took charge of my luggage. Within five minutes, I was comfortably seated in the lounge.
April 28th, 11 PM: Upon arrival in Delhi, I received a WhatsApp message from the Meet and Greet Provider informing me that they would be waiting for me at the aerobridge, holding a placard with my name on it. They were waiting for me at the exit gate and quickly collected my luggage from the conveyor belt, escorting me to the pickup point.
Overall, my experience with the Meet and Greet Service Provider was fantastic. However, the lack of communication and partnership between Axis Bank Concierge and the Meet and Greet Service Vendor was incredibly frustrating, causing a great deal of anxiety and hassle. I hope that Axis Bank can improve their processes in this regard, ensuring a smoother experience for their customers.
Allow me to share with you my review of the Axis Bank Magnus Meet and Greet Service.
Recently, I had the pleasure of flying from Bangalore to Delhi using Vistara Business Class, thanks to a complementary ticket I received via my Axis Bank VI card. As I had a significant amount of luggage with me - five pieces totaling approximately 60 kg in weight - I opted to utilize the Meet and Greet Service, which provides a porter at both airports.
Here's a timeline of events:
Flight Date and Time: April 28th, 7:40 PM
April 25th: Booked Meet and Greet service for both Delhi and Bangalore airports.
April 26th: Called the Axis Bank concierge to confirm my booking. I was informed that my request was still being processed, and I would receive confirmation no sooner than 24 hours before departure.
April 27th, 10 PM: Contacted the concierge once again for an update. They confirmed that the service had been confirmed for Delhi, but not yet for Bangalore. They assured me that it would be done by midnight and I would receive details by morning.
April 28th, 8 AM: Followed up with the concierge, who promised to call me back within the hour with more information.
April 28th, 11 AM: Still no call, no confirmation, and feeling increasingly anxious about my luggage. I contacted the concierge once again and was assured that I would receive a callback within the hour.
April 28th, 1 PM: Still no response, and my anxiety levels were rising. I called the concierge again, and they informed me that they were waiting for a response from the vendor. Again, I was promised a callback.
April 28th, 4 PM: I was frustrated and upset, having received no confirmation or callback. I decided to book a cab and head to the airport. Sadly, due to the concierge's lack of communication, I would be forced to handle my luggage on my own.
April 28th, 5 PM: While en route to the airport, I received a call from the Meet and Greet Service Provider at the Bangalore airport, informing me that they were waiting for me and asking about my ETA and cab number. This was a pleasant surprise after the ordeal with the concierge.
April 28th, 6 PM: Upon arrival, I was greeted by three individuals who located my cab and swiftly took charge of my luggage. Within five minutes, I was comfortably seated in the lounge.
April 28th, 11 PM: Upon arrival in Delhi, I received a WhatsApp message from the Meet and Greet Provider informing me that they would be waiting for me at the aerobridge, holding a placard with my name on it. They were waiting for me at the exit gate and quickly collected my luggage from the conveyor belt, escorting me to the pickup point.
Overall, my experience with the Meet and Greet Service Provider was fantastic. However, the lack of communication and partnership between Axis Bank Concierge and the Meet and Greet Service Vendor was incredibly frustrating, causing a great deal of anxiety and hassle. I hope that Axis Bank can improve their processes in this regard, ensuring a smoother experience for their customers.
