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Axis Magnus Axis suspended miles redemptions on my account

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Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.
 
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bothrag said:
I am on a similar boat, I had invoices for all transactions excepting one small value transfer to my own saving account to test BharatNxt app. Have also written to PNO but no postive response, except we are looking at ur submission and will take more time.
Click to expand...
Same here with me no response just wait for few days always they say, I submitted all the documents all genuine still not reactivate, even we cant takk with anyone personally over a call, only email
 
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bothrag said:
I am on a similar boat, I had invoices for all transactions excepting one small value transfer to my own saving account to test BharatNxt app. Have also written to PNO but no postive response, except we are looking at ur submission and will take more time.
Click to expand...
ADITYA1904 said:
Same

Same here with me no response just wait for few days always they say, I submitted all the documents all genuine still not reactivate, even we cant takk with anyone personally over a call, only email
Click to expand...
IMO will wait for few days else go with RBI is final solution for these cases!!!
 
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Hey all, I used my card to make a rent payment via BharatNxt of ~1L and another transaction of Rs. 50000 to a savings account for purchasing a 2nd hand iPhone from a local vendor. Both of these transactions I had made in March 2023 only and not used BharatNxt post that.

I don't have any invoice for rent payment or mobile phone purchase. Even if I am able to get the invoice for the phone it won't have any GST number. I have been using my Magnus since April 2022 and have ~2.30L edge points in my account which I don't want to go to waste. Not sure what to upload in the documents to prove that these transactions are personal only.
Is there anything I can do to unblock my reward point redemption?
 
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bothrag said:
Can you please share how to escalate to RBI. The RBI Ombusman portal only allows rasiing a complaint 30 days after original complaint to the bank
Click to expand...
You don't need to wait for 30 days to file a complaint, read the below post for all information:

www.technofino.in

How to file a complaint against a bank on the RBI banking ombudsman portal

If you want to file a complaint against any bank, follow those steps. Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory...
www.technofino.in www.technofino.in
 
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ARV said:
You don't need to wait for 30 days to file a complaint, read the below post for all information:

www.technofino.in

How to file a complaint against a bank on the RBI banking ombudsman portal

If you want to file a complaint against any bank, follow those steps. Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory...
www.technofino.in www.technofino.in
Click to expand...
The post says you to first file a complaint with bank and then wait 30 days for resolution. You are also required to mention the date of complaint and upload your complaint. If the date is within 30 days the portal does not allow it. So only way is to put a wrong date of complaint.
 
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bothrag said:
The post says you to first file a complaint with bank and then wait 30 days for resolution. You are also required to mention the date of complaint and upload your complaint. If the date is within 30 days the portal does not allow it. So only way is to put a wrong date of complaint.
Click to expand...
Please read the post correctly quote -"If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.". You should first complaint to bank not directly to RBI even if less than 30 days you can complain
 
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my account was also in suspension but I was able to see my edge rewards in axis net banking but now I checked balance is showing 00, already submitted the docs to unblock the account but nothing happened yet, dont know what to do????
 
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gurbina said:
Funny, as soon as they get escalated they are pretty much pushed to unblock accounts regardless of the documentation (or lack of) and reasons.
Click to expand...
I said long ago RBI is better option. Reply not satisfactory as simple as that. And file the complaint. (even though I had a complete denial from bank) I filed and it got unblocked turbo fast. No docs nothing.. was asked
 
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