Axis Magnus Axis suspended miles redemptions on my account

[arjunking]

Two days back I had initiated a miles transfer of around 3.3l miles to my turkish account (in fear of the upcoming devaluation).

Today when I try to log into travel edge, I get an error stating: The account is suspended, miles redemption will not be available.
On edge rewards portal I get this error: User not exists in lms customer portal

Am I the only one who is facing this issue? Has anyone else faced the same? Any idea what might have caused this issue? Can they do this?

I have sent an email to axis cc. Lets see what their reply is.

 

[Harry1]

Update guys - Mailed pno and filed complaint with rbi account reactivated within 12 hours

How can u raise it directly to RBI?

It has to be at least 30 days or complete denial from bank, then only u can approach rbi.

 

[saver-user]

no clue regarding that. i just did anyways. and had a complete denial from bank

How can u raise it directly to RBI?

It has to be at least 30 days or complete denial from bank, then only u can approach rbi.

 

[ADITYA1904]

Y

Update guys - Mailed pno and filed complaint with rbi account reactivated within 12 hours

Your account reactivated how?

 

[VGisHere]

no clue regarding that. i just did anyways. and had a complete denial from bank

What is the process for complaining to RBI?

 

[hari99]

Update guys - Mailed pno and filed complaint with rbi account reactivated within 12 hours

What is PNO mail id

 

[4uziaul]

What is PNO mail id

pno@axisbank.com

 

[saver-user]

Y

Your account reactivated how?

Yes

 

[saver-user]

What is the process for complaining to RBI?

RBI ombudsman search online

 

[ADITYA1904]

Yes

Did you submit invoices?

 

[rshahvns]

What did u write to them and what was the matter.Kindly guide

 

[arjunking]

Update guys - Mailed pno and filed complaint with rbi account reactivated within 12 hours

Have any points been credited after the reactivation?

 

[dinersblackpro]

what is the update bro, have you received a reply from axis? is reward account still suspended?

Still suspended. They asked for 5 days - so 26th there should be an update

 

[shashanksiddhant]

Still suspended. They asked for 5 days - so 26th there should be an update

same thing with me. already mailed axis, kindly do update about the outcome of yours please

 

[saver-user]

Have any points been credited after the reactivation?

all

 

[saver-user]

no

Did you submit invoices?

 

[arjunking]

all

I meant new points. Like the April milestone benefit. Has that been credited too?

 

[chenrichy]

I meant new points. Like the April milestone benefit. Has that been credited too?

Yes all th pending points will credited post activation of ER

 

[dinersblackpro]

The update is that they resolved my query yesterday.
I called them yesterday and they said its been resolved and that the miles will be reinstated as I have provided the bills.
Nothing happened.
Today I spoke to them, and they said that you have not sent the bills! So I told them I have and referred them to the Service request number.
So they have made another service request number and I also emailed them.
Shambolic customer service to be honest as they have no clue whats going on.

Still suspended. They asked for 5 days - so 26th there should be an updat

 

[ADITYA1904]

The update is that they resolved my query yesterday.
I called them yesterday and they said its been resolved and that the miles will be reinstated as I have provided the bills.
Nothing happened.
Today I spoke to them, and they said that you have not sent the bills! So I told them I have and referred them to the Service request number.
So they have made another service request number and I also emailed them.
Shambolic customer service to be honest as they have no clue whats going on.

Where you have sent those bills? Which email id and jpg file size, how many bills you have sent? Please reply as i have to send also

 

[ADITYA1904]

The update is that they resolved my query yesterday.
I called them yesterday and they said its been resolved and that the miles will be reinstated as I have provided the bills.
Nothing happened.
Today I spoke to them, and they said that you have not sent the bills! So I told them I have and referred them to the Service request number.
So they have made another service request number and I also emailed them.
Shambolic customer service to be honest as they have no clue whats going on.

Please reply my query