So yesterday I seriously wrote a complaint email to the regional manager and zonal officer.
Morning at 10am ,Regional manager called and asked the query, he agreed with me and assured to resolve quickly.
After 10mins, BM called me and said I read ur whole complaint, we are sorry for the knowledge of our employees. You should have come to me before escalating further, i didn't know about all this issue.
We are at fault,you attached all supporting docs, we will apply additional debit card and internet banking.
Afternoon he again called me and said we have applied 2nd dc and internet banking, but pls visit branch and give complaint withdraw letter and atm application form.
I told him I cant come. He asked to send scanned copies to his mail. I did.
Hope they learn from their mistakes and don't take customers for granted.
I appreciate
@kuchbhi @Abhigyan kumar for promt replies and required proofs
